Attendant Software Buttons and Keyboard Shortcuts | 3Com NBX 2101

Complement Attendant Software 79

Table 10 Elements of the Complement Attendant Screens (continued)

Field	Purpose

Last Tab	Sorts the list of users in alphabetical order by last name.

Department Tab	Sorts the directory by the user department.

Hidden Tab	Hides entries in the NBX directory that you do not want to
	appear on other tabs, such as conference room phones.

Quick Tab	Provides quick access to the most frequently used entries in the
	directory.

Table 11 describes Complement Attendant Software buttons and keyboard shortcuts to functions on the Action menu.

Table 11 Attendant Software Buttons and Keyboard Shortcuts

		Keyboard
Button	Purpose	Shortcut

Answer	Answers an incoming call.	Alt+A

Dial	Dials a selected number to place an outgoing call.	Alt+D

Park	Places a call in a “holding pattern” so that it can	Alt+K
	be retrieved from any other telephone on the
	system.

UnPark	Releases a caller from a “holding pattern.”	Alt+U

Release	Terminates a call.	Alt+R

Hold	Places a caller on hold.	Alt+H

UnHold	Removes a caller from being on hold and returns	Alt+N
	to the call.

Transfer	Forwards a call to another telephone.	Alt+T

Complete Transfer	Completes the transfer of a call.	Alt+M

Cancel Transfer	Cancels a transfer.	Alt+S

Conference	Establishes a single call with up to three additional	Alt+C
	internal or external parties.

Complete	Completes the conference call.	Alt+P
Conference

Cancel Conference	Cancels the addition of a party to a conference	Alt+E
	call.

Image 79

3Com NBX 2101, NBX 1105, NBX 1102, NBX 2102 manual Attendant Software Buttons and Keyboard Shortcuts, Button Purpose Shortcut

Contents

Attendant Consoles Telephones United States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard Features NBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage This Guide How to UseShows where to look for specific information in this guide Where to Find Information List conventions that are used throughout this guide TermsConventions Commonly Used Terms NetSet Utility Documentation for 3Com NBX Networked Telephony Solutions isDocumentation Maximize the full potential of the system Part Number This chapter covers these topics Getting Started Voice Mail Setting Up Your NetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog Box Log in to the NetSet utility Features and for your NBX TelephoneQuick Reference Sheet Getting Started NBX Business Telephones Handset NBX Business Telephones have these featuresControls 10 a-f Exit Programmable Access buttons with indicator lights SeeTelephone key pad Telephone Status Indicator LightsLight Status Programmable Access Buttons NBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these features That are associated with each line status Status Indicator PatternsStatus Icons on NBX Basic Call Toggle FeatureNBX Basic Telephone has three programmable Access buttons. To return to the first call Press Call Toggle button again Voice Mail Select NBX Messaging Change Password Dial 2 to select Change PasswordType your current password NBX Telephones System Listening toMessages Security Tips Managing Your Voice Mail Messages Location Your Messages Replying to aMessage Information About Your comments to introduce the message to the other users Forwarding a Sending a Message Creating You are prompted to press one of the following buttons to Press 9 for Message Delivery OptionsDial 9 for Mailbox Options Your voice mailbox Forwarding CallsDirectly to Your Voice Mailbox Greeting-Only Accessing VoiceMail Messages Through E-mail Mailbox Group Mailbox Voice Mail Standard Features Dialing a Call Setting the Volume Names as They Appear in the Internal Directory Using the Internal Name Directory External Call Dialing an To dial an external call Select User Information Call Forward Creating Your Call Forward Path Select User Information Call Permissions Placing a Call onHold To place a call on hold Transferring a Call External calls To set up a conference callEstablishing a Conference Call Drop button More About Conference CallsHold Call is answered by someone else Standard Features Personalizing Your Telephone Select Speed Dials Telephone Labels Ringer ToneSelect Ringer Tones NBX Business Telephones only Speed Dials Select Speed Dials Personal Select Speed Dials One Touch Select Speed Dials, and then select Personal or System-wide Number/Address field Off-SiteNotification Select NBX Messaging Off Site Notification Considerations Do Not Disturb Telephone Locking PreventingUnauthorized Use Your Telephone Override Class of ServiceSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapter Restriction Clir Caller IDInternal and External Calling Line Identity Select User Information Call Pickup Clir for All External CallsClir for Next External Call Only Call Pickup Pickup Pickup Calling Groups Hunt GroupsCalls can be directed to several phones Select User Information Hunt Groups Hunt Group Numbers assigned by your administrator Shows an example of a calling group configuration Call Park System Default Extension NumbersClick Details Certain circumstances, you can broadcast a message from NBX Telephones using the Paging featurePaging Extensions Feature Codes Paging Getting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Pulse Dialing Delayed RingingUsing a Feature Code Using a Mapped Button Using a Personal Speed Dial Attendant Consoles This chapter covers these features Attendant Console NBX Select Speed Dials Attendant Console Labels 5 6Select Print Department, or by extension ComplementAttendant Software Keyboard Attendant Software Buttons and Keyboard ShortcutsButton Purpose Shortcut Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, Troubleshooting Underside of the NBX Business Telephone is shown in Figure Connecting Low-Profile and High-Profile Desktop Positions Low-Profile and High-Profile Positions Knob for the Handset Support Peg Wall-Mount Position Moving Your Cleaning YourTroubleshooting Possible Problems Ports Busy NCP Possible Problem Telephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes General Telephone Features Feature Codes for General UseFeature Description Code Then Button Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound Calls Feature Codes Managing Incoming Telephone Calls Feature Codes for Incoming CallsFeature Description Address system, over NBX Business Telephones, or both Paging CodesTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index