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3Com NBX 100, SuperStack 3 NBX manual

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NBX® Administrator’s Guide

Release 4.2

■SuperStack 3 NBX

■NBX 100

Part Number 900-0130-01 Rev AA

Published: October 2003

Contents

Main NBX Administrators Guide 3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064 C ABOUT THIS GUIDE 1 2 Page Page 3 Page 4 5 6 7 8 9 10 A B C D Page E ABOUT THIS GUIDE How to Use This Guide Conventions International Terminology specialized terms that are used in the NBX documentation. Tab le 1 Overview of This Guide Tab le 2 Notice Icons Your Comments Page 1 Network-based Telephony Overview of the System Software Page NBX NetSet Administration Utility NBX NetSet Features Tab le 4 NBX NetSet Features for the NBX Administrator Tab le 4 NBX NetSet Features (continued)for the NBX Administrator Tab le 5 NBX NetSet Shortcuts Page 2 Dial Plan Concepts and Overview Page Page Page Page Page Dial Plan Tables Tab le 6 describes each field of a dial plan command. Page Page Page Page Dial Plan Pretranslators Page Page Page Managing the Dial Plan Page Page Page Page Page Page Page Outdialing Prefix Settings Managing Extensions Page Tab le 9 Dial Plan Extension Settings Tab le 9 Dial Plan Extension Settings (continued) Page Page Managing Extension Lists Page Page Page Managing Dial Plan Tables Page Managing Dial Plan Pretranslators Page Configuring the Dial Plan for the 4ESS Protocol (T1) Overview of Voice Profile for Internet Mail Configuring the Dial Plan for VPIM Figure 7 Dial Plan with VPIM Implementation Commands Table14 Explanation of Entries in Figure 7 Tab le 1 4 Explanation of Entries in Figure 7 (continued) Configuring VPIM Parameters Using Table16 Operations Management Dialog Box Fields (continued) Table17 Statistics Window Fields Table17 Statistics Window Fields (continued) Table18 VPIM Advanced Settings Dialog Box Page Table18 VPIM Advanced Settings Dialog Box (continued) Overview of Page Page Page How to Configure a Virtual Tie Line Page Page Page Page Page Page Page Page Call Rerouting for Page Managing Existing Page Page Using a VTL Password Page Page Page Page Dial Plan Configuration File Commands Page Table22 Dial Plan Command Summary DestinationRoute Create DestinationRouteEntry Create DestinationRouteOperation Create ExtensionLength ExtensionRange ExternalSettings PreTranslator Create PreTranslatorEntry Create PreTranslatorEntry Delete PreTranslatorOperation Create Table Create TableEntry Create TimedRoute Create TimedRouteEntry Create Page TimedRouteOperation Create Sample Solutions Using Dial Plan Configuration File Commands Page Page Page Page Page Page Page Page 3 Adding, Removing, and Modifying Telephones Page Page Page Page Page Table24 Device Status Fields (continued) Page Adding a Remote Telephone Creating and Managing Bridged Extensions Page Page Page Page Page Page Page Creating and Managing Telephone Groups Recording and Monitoring Telephone Calls Page Page Creating and Managing Button Mappings Page Page Page Page Page Page Page Page Page Page Page Page Page Changing Device IP Settings Configuring Call Park Configuring the NBX 1105 Attendant Console Page Page Table29 Device Status Fields Page Table30 Feature Button Mappings Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Configuring and Managing Analog Line Card Ports Page Table32 Add Line Card Port Fields Table32 Add Line Card Port Fields (continued) Tab le 33 describes the behavior in Auto Extension Configuration : Table32 Add Line Card Port Fields (continued) Table33 Auto Extension Configuration Page Page Table34 Device Status Dialog Box Fields (continued) Page Page Page Page Page Connecting and Managing Analog Devices Page Page Table38 Add ATA Fields (continued) Page Table39 Modify ATA Fields (continued) Page Page Page Tab le 41 describes each field in the dialog box. Table41 Analog Terminal Adapter - Advanced Settings Parameters Page Page Page Page Configuring and Managing BRI-ST Page Page Page Page Page Page Page Page Page Page Page Page Configuring and Managing E1 Page Page Page Page Page Page Page Page Page Page Page Page Page Configuring and Managing T1 Page Page Page Page Page Page Page Page Page Page Page Page Table49 Span Parameters Page Page Page Page Page Page Page Page Page 4 Users Call Pickup TAPI Route Points Table50 TAPI Route Points and NBX System Features (continued) Page Page Page Page Hunt Groups Page Class of Service (CoS) Page 5 System Settings To view system settings, select System Configuration > System Settings. Table54 System Settings Page Page Table55 System Settings System-wide Dialog Box Fields (continued) Page Page Page Page Page Page Page Speed Dials Business Identity Security TAPI Settings Disk Mirroring Page Verifying a Failed Disk Drive Table59 Disk LED States (continued) Page Page 6 NBX Voice Mail Tab le 60 describes the fields on the NBX Voice Mail tab. Table60 Voice Mail Settings Page Page Page Page Page Page Figure 20 Port Usage Report Table63 Fields in the Ports Usage Window Page Table63 Fields in the Ports Usage Window (continued) Page Auto Attendant Page Table65 Add Auto Attendant Menu Fields Page Page Page Page Page Page Page Table68 Button Actions CAUTION: Table68 Button Actions (continued) Page Table69 Modify Auto Attendant Menu Dialog Box Page Page Voice Profile for Internet Mail Page Table71 Operations Management Dialog Box Fields Table72 Statistics Window Fields Table73 VPIM Advanced Settings Dialog Box Page Table73 VPIM Advanced Settings Dialog Box (continued) Page 7 Software Upgrade Page Page Page Reboot/Shutdown Manage Data Page Page Page Event Log Licenses Page Regional Software Page Third-Party Drivers 8 Directory Device List System Data Call Reporting Page 9 Software Label Makers Quick Reference Guides 10 Overview Telephone Troubleshooting Page Page Page Table77 LUI Menu Items Business and Basic Telephones Page Table77 LUI Menu Items Business and Basic Telephones (continued) Page System-level Troubleshooting Table78 Troubleshooting Actions Page Table78 Troubleshooting Actions (continued) Page Page Page Page Page Page Page Connecting a Computer to a Serial Port Table81 Serial Port Connections Servicing the Network Call Processor Battery Page A M Installing Software on the Third-Party Messaging Server Configuring the NBX System Page Configuring NBXTSP on the Server Page B Page Page Page Page Page C WINDOWS 2000 DHCP SERVER Overview Creating Option 184 Editing Option 184 Value s Activating Option 184 Page D Overview of ConneXtions Installation Requirements Page Page Page Preparing for Installation Page Page Installing ConneXtions Page Page Overview of H.323 Page Page The H.323 Connection Connection Considerations Page Page Page Page Page Special Issues Page Page Page Page Page Page Checking Connections Page Page Page Page Placing Calls Page Page Page Receiving Calls Page Handling Conference Calls Related H.323 Documentation E Forwarded Calls and Caller ID Long Caller ID Character Strings Specific Caller ID Situations Page Page Page Page G Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page I Symbols Numbers A B C D Page E F G H I J K L M N O P Q R S T U V X Y FCC CLASS A VERIFICATION STATEMENT INDUSTRY CANADA NOTICE Page www.3com.com