4USER CONFIGURATION
This chapter describes these elements of the NBX system:
■Users (including phantom mailboxes)
■Call Pickup
■TAPI Route Points
■Hunt Groups
■Class of Service (CoS)
Users You use the User Configuration tab in the NBX NetSet utility to add users
and phantom mailboxes to the NBX system and remove them. You can
also modify and maintain user profiles and parameters.
To perform these tasks, in NBX NetSet, select User Configuration > Users
and then see the Help for these buttons: Add, Modify, Remove, and User
Settings. For information about User Settings that individual users can
configure, see Chapter 1 in the NBX Telephone Guide.
Phantom Mailboxes A phantom mailbox is an extensio n that has no associated physical
telephone. A caller can dial directly into a phantom mailbox, the person
assigned to the phantom mailbox can create and send a message from
within the voice mail system, and the Auto Attendant can route voice
messages to the phantom mailbox.
Example: A user is never in the office can use a phantom mailbox to
receive and manage messages, even though no telephone is associated
with the mailbox extension. The user can call in to the Auto Attendant to
retrieve and send messages, log onto the NBX NetSet utility to manage
messages, including having the system forward voice messages using the
Off-Site Notification feature, or use an e-mail client to manage the
messages. See “IMAP for Integrated Voice Mail” in Chapter 6.