3Com NBX 100, SuperStack 3 NBX

Auto Attendant 31 3

The caller selects option 1 for sales and hears:

”For European Sales, press 1. For North American sales, press

2.”

The caller requires North American sales, presses 2, and is connected to a

sales hunt group.

To configure submenus, select NBX Messaging > Auto Attendant > Menu

Tree . See the Help for procedures on setting up submenus.

For an example that uses submenus, see “Three Greetings, a Main Menu,

and a Submenu” in the next section.

Examples

These examples illustrate some typical Auto Attendant systems. They

illustrate the kind of information that you might include in your

time-dependent greetings, main menu prompts, and submenu prompts.

No Greetings Figure 21 shows the simplest configuration. The

time-dependent greetings are disabled; the Main Menu contains all of the

prompts. In Example 1, callers hear the same message no matter what

time they call.

Figure 21 No Time-dependent Greetings, All Prompts in Main Menu

“Thank you for calling XYZ Corporation. If you know your party’s

extension, you can enter it now. To reach our Sales department,

press 3. For Marketing and Public Relations, press 4. To reach the

company directory, press 9.”

Main

disabled

Evening

Greeting

Afternoon

Greeting

Morning

Greeting

disabled