System-level Troubleshooting 361
Invalid IP
configuration The system has a default IP configuration
which might need to be changed to
match your local IP environment.
Temporarily change the IP configuration
of your computer so that the subnet
configuration matches the system
configuration. Specify 255.255.255.0 as
the subnet and use IP address
192.168.1.191. After you change your
computer’s IP configuration, connect to
the system and change its IP configuration
to match the IP environment of your
local network. Change your computer’s
IP configuration back to its original
settings, and then connect to NBX NetSet
using the new IP address. See
“Establishing IP Connectivity” in the NBX
Installation Guide.
Cannot open
NBX NetSet
using the
administrator
username and
password.
The CAPS LOCK key
on your keyboard is
activated.
NBX NetSet username and passwords are
case-sensitive. For example, NBX NetSet
accepts “administrator” but it rejects
“Administrator” and “ADMINISTRATOR”.
Callers on hold
do not hear
music.
No music source is
connected to the
Call Processor.
See “Adding External Hardware” in the
NBX Installation Guide for more
information.
MOH audio is
disabled. Enable MOH audio in NBX NetSet >
System Configuration > System Settings >
System-wide. See “Connecting a
Music-on-Hold (MOH) Input Device” in
the NBX Installation Guide.
MOH volume is set
too low. See “Adjusting Music-on-Hold (MOH)
Volume” in the NBX Installation Guide.
Lose date and
time when
rebooting the
system.
Problem with the
battery on the
Call Processor.
See “Servicing the Network Call Processor
Battery” on page 371.
Table78 Troubleshooting Actions (continued)Symptom Possible Cause Suggested Action