Accessing the Help System, Click the Support tab | 3Com XLPCI

3-8CHAPTER 3: TROUBLESHOOTING INSTALLATION PROBLEMS

Accessing the Help System

The 3C900B NIC Help system is a Windows Help application that includes 3C900B release notes, frequently asked questions, and a KnowledgeBase of known compatibility issues. You must install the 3C900B NIC and the network driver before you can access the Help system.

Follow these steps to access the 3C900B NIC Help system:

1Click Start in the Windows taskbar, select Programs, and select 3Com NIC Utilities.

2Click 3nichelp.

The 3Com NIC Diagnostics General tab appears.

3Click the links and tabs to display information about each of the four 3Com NIC Diagnostics program tabs.

Release Notes, Frequently Asked Questions, and KnowledgeBase Topics

The Help application within the 3Com NIC Diagnostics program contains a substantial database of support-related and service-related data that you can access in the following categories: release notes, frequently asked questions, and KnowledgeBase topics.

Follow these steps to access the support database:

1Click the Support tab.

The Support screen is displayed.

2Click Release Notes.

The Release Notes Help screen appears.

■Click the Release Notes link to display tips about installing and using the 3C900B NIC.

■Click the Frequently Asked Questions link to display common questions asked by customers and answered by 3Com support experts.

■Click the KnowledgeBase link to display 3C900B NIC compatibility topics.

Image 40

3Com XLPCI manual Accessing the Help System, Click the Support tab

Contents

EtherLink XL PCI 10 Mbps Network Interface Cards User Guide 3Com Corporation 5400 Bayfront Plaza Santa Clara, California Contents Changing Configuration Settings Troubleshooting Network Connection Problems Page Figures Tables Finding Speciﬁc Information in This Guide About this GuideIf you are looking for Turn to Conventions Icon DescriptionConvention Description Bold-face type Installing Network Interface Card NIC Model Cable Connector Transceiver Network Segment Preparing for InstallationMaximum Inserting the NIC 2Installing the 3C900B NIC Connecting to the Network RJ-45 Port 4Connecting to the BNC Port on the 3C900B-COMBO NIC BNC Port 5Connecting to the AUI Port on the 3C900B-COMBO NIC AUI Port Interpreting the Link LED Meaning RJ-45State Off Network Driver Windows Windows 95 Build Speciﬁed ﬁelds of the Identiﬁcation tab screen, enter Click Close Enter your user name and password, and then click OKClick Yes Insert EtherDisk diskette 2 in drive a and click Next Windows 95 OSR2Click Finish Windows 95 prompts you to reboot Conﬁrming Installation Windows NT Click the Adapters tab Windows NTClick Add 8CHAPTER 2 Installing the Network Driver Click Close Click OK in the Network Settings window Click Add Adapter Novell NetWare Client Driver Running AutoLink Software Novell NetWare Server Driver NetWare NetWare 4.10 Save and exit the ﬁle, and then reboot the serverMultiple NICs 3c90xcfg.exe Supported Network Drivers Network Text File Name Network Driver Name Operating System Troubleshooting Running Diagnostic Programs 3Com DOS Diagnostic Program 3Com NIC Diagnostics ProgramRunning NIC Tests Double-click the 3Com icon in the Windows system tray Click the Diagnostics tab 13Com NIC Diagnostics General Screen Click Start Running the Echo Test On the responding PC On both PCsOn the sending PC Close all open windows when the Echo test is ﬁnished 3Com Support Services 63Com NIC Diagnostics Support Screen Accessing the Help System Click the Support tab Removing NIC Software Windows 95 and Windows NT Frequently Asked Questions QuestionAnswer Question Answer Make sure that your IP protocol does not compute the CRC Fast IP is designed to bypass the router, particularly where Page Changing Configuration Settings Option Default Setting Available Settings Running the 3Com NIC Diagnostics Program Using the DOS Conﬁguration ProgramDisplaying Conﬁguration Settings Running the 3Com NIC Diagnostics Program Changing Conﬁguration Settings 33Com NIC Diagnostics Properties Screen 43Com DynamicAccess Setup Screen Enabling Pace SupportPage Speciﬁcations SpecificationsCabling Requirements 10BASE-T Operation Twisted-Pair CableCategory Use RJ-45 Connector Pin Assignments 10BASE-T SpeciﬁcationsPage Fifo Packet Threshold Operational SettingsConcurrent UDP Streams Disable Switch Packet Prioritization Option DescriptionsLow-Priority Ratio Natural Packet Interval Changing Operational Settings Disable Receive Packet Buffering Changing Ranges and Protocols Eliminating Potential Causes of Problems Troubleshooting Network Connection ProblemsConnect a straight-through cable from the PC to the hub Troubleshooting Hubs with Crossover Cable Crossover cable Online Technical Services Support from Your Network Supplier Access by Analog Modem 3Com Bulletin Board ServiceWorld Wide Web Site 3ComFacts Automated Fax Service Access by Digital Modem408 654 408 727Page Index Numbers LANSRV.TXT 10BASE-TA-3 Page 3Com Corporation Limited Warranty FCC Class B Statement FCC Declaration of Conformity