3-8 CHAPTER 3: TROUBLESHOOTING INSTALLATION PROBLEMS
Accessing the Help System
The 3C900B NIC Help system is a Windows Help application
that includes 3C900B release notes, frequently asked
questions, and a KnowledgeBase of known compatibility
issues. You must install the 3C900B NIC and the network
driver before you can access the Help system.
Follow these steps to access the 3C900B NIC Help system:
1 Click Start in the Windows taskbar, select Programs,
and select 3Com NIC Utilities.
2 Click 3nichelp.
The 3Com NIC Diagnostics General tab appears.
3 Click the links and tabs to display information about
each of the four 3Com NIC Diagnostics program tabs.
Release Notes, Frequently Asked Questions, and KnowledgeBase Topics
The Help application within the 3Com NIC Diagnostics
program contains a substantial database of support-related
and service-related data that you can access in the
following categories: release notes, frequently asked
questions, and KnowledgeBase topics.
Follow these steps to access the support database:
1 Click the Support tab.
The Support screen is displayed.
2 Click Release Notes.
The Release Notes Help screen appears.
■Click the Release Notes link to display tips about
installing and using the 3C900B NIC.
■Click the Frequently Asked Questions link to display
common questions asked by customers and answered
by 3Com support experts.
■Click the KnowledgeBase link to display 3C900B NIC
compatibility topics.