Aastra Telecom 6731I Model 6731i IP Phone User Guide 191

Model 6731i IP Phone User Guide 191

Troubleshooting Solutions

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. Make sure your phone is plugged into a power

source.

Why is my speakerphone not working?

If you press the button and the speaker light flashes and you do not hear dial tone through

the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use.

Press a second time and if the light goes out, the phone has been set up to be used only

with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set

up so that you can alternate between the speakerphone and the headset by pressing . See

the section, “Set Audio” on page 28 for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation

instructions, please refer to the “Installation and Setup” section in the Aastra 6731i Installation

Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer

volume setting, press the volume button when the phone is on-hook and idle. For more

information, refer to the “Adjusting Volume section” in the Aastra 6731i Installation Guide

provided with your phone.

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this

function to work. Check with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the

section “Connecting a Handset or Headset” in the Aastra 6731i Installation Guide for

information. The 6731i uses the same port for either a handset or a headset.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section,

“Finding Your Phone’s IP Address” on page20.

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Contents

Main Page Software License Agreement Page Page Page Page Page Model 6731i IP Phone User Guide 1 About This Guide Documentation 2 Model 6731i IP Phone User Guide Phone Features Requirements Model 6731i IP Phone User Guide 3 Installation and Setup 4 Model 6731i IP Phone User Guide Plugging in and Starting the Phone Model 6731i IP Phone User Guide 5 Page Model 6731i IP Phone User Guide 7 Idle Screens John Burns 9054550055 Sat Jun 8 2:55pm 8 Model 6731i IP Phone User Guide Incomplete Configuration 2 Network Connected No Service 1 Key Panel 10 Model 6731i IP Phone User Guide CallersCallers ConfConf Model 6731i IP Phone User Guide 11 12 Model 6731i IP Phone User Guide Phone Options via the IP Phone UI Model 6731i IP Phone User Guide 13 Note: 14 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 15 Phone Options via the Aastra Web UI Page Model 6731i IP Phone User Guide 17 18 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 19 Phone Status via IP Phone UI 20 Model 6731i IP Phone User Guide Finding Your Phones IP Address Phone Status via the Aastra Web UI Model 6731i IP Phone User Guide 21 Page Model 6731i IP Phone User Guide 23 The following table describes the status conditions that can display for the account. 24 Model 6731i IP Phone User Guide Ring Tones and Tone Sets Model 6731i IP Phone User Guide 25 26 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 27 Contrast Level Live Dialpad* 28 Model 6731i IP Phone User Guide Set Audio Model 6731i IP Phone User Guide 29 Time and Date 30 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 31 32 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 33 Language 34 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 35 36 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 37 Spanish German 38 Model 6731i IP Phone User Guide Italian Portguese Model 6731i IP Phone User Guide 39 40 Model 6731i IP Phone User Guide Page 42 Model 6731i IP Phone User Guide User Password Model 6731i IP Phone User Guide 43 Resetting a User Password 44 Model 6731i IP Phone User Guide Restarting Your Phone Model 6731i IP Phone User Guide 45 Phone Lock 46 Model 6731i IP Phone User Guide Defining an Emergency Dial Plan Model 6731i IP Phone User Guide 47 48 Model 6731i IP Phone User Guide Multiple Line and Call Appearance Keys Model 6731i IP Phone User Guide 49 Programmable Keys Note: 50 Model 6731i IP Phone User Guide Note: on your PBX in order to work on your phone. See your System Administrator for more information. Model 6731i IP Phone User Guide 51 Line Key 52 Model 6731i IP Phone User Guide Creating a Speeddial Key Model 6731i IP Phone User Guide 53 54 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 55 Save to? Enter Number 5553491234 > Line: 1 Change Cancel Save 56 Model 6731i IP Phone User Guide Saved Memory key 5553491234 Model 6731i IP Phone User Guide 57 58 Model 6731i IP Phone User Guide Editing Speeddial Keys Model 6731i IP Phone User Guide 59 60 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 61 Do Not Disturb (DND) Key 62 Model 6731i IP Phone User Guide Busy Lamp Field (BLF) Key Model 6731i IP Phone User Guide 63 64 Model 6731i IP Phone User Guide BLF List Key Model 6731i IP Phone User Guide 65 66 Model 6731i IP Phone User Guide Flash Key Model 6731i IP Phone User Guide 67 Automatic Call Distribution (ACD) Key (for Sylantro Servers) 68 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 69 70 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 71 Directed Call Pickup/Group Call Pickup Keys (for Sylantro Servers) 72 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 73 74 Model 6731i IP Phone User Guide XML Key Model 6731i IP Phone User Guide 75 76 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 77 Sprecode Key 78 Model 6731i IP Phone User Guide Park/Pickup Keys Model 6731i IP Phone User Guide 79 80 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 81 Last Call Return (lcr) Key 82 Model 6731i IP Phone User Guide Call Forward Key Model 6731i IP Phone User Guide 83 BLF/Xfer 84 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 85 Speeddial/Xfer 86 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 87 Speeddial/Conf 88 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 89 Directory Key 90 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 91 Intercom Key 92 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 93 Services Key 94 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 95 96 Model 6731i IP Phone User Guide Phone Lock Key Model 6731i IP Phone User Guide 97 98 Model 6731i IP Phone User Guide Paging Key (Sends the RTP Stream) Model 6731i IP Phone User Guide 99 100 Model 6731i IP Phone User Guide None Key Model 6731i IP Phone User Guide 101 Deleting a Key 102 Model 6731i IP Phone User Guide Dialing a Number Using Handsfree Speakerphone Model 6731i IP Phone User Guide 103 Using a Headset 104 Model 6731i IP Phone User Guide Redial Model 6731i IP Phone User Guide 105 Mute DELETE again to erase all items Redial List is empty Receiving Calls 106 Model 6731i IP Phone User Guide Receiving Calls 555-1234 Model 6731i IP Phone User Guide 107 Placing a Call on Hold 01:25 Call held 108 Model 6731i IP Phone User Guide Transferring Calls John 1051 01:17 Model 6731i IP Phone User Guide 109 110 Model 6731i IP Phone User Guide Conferencing Calls 1-1 1-2 Model 6731i IP Phone User Guide 111 112 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 113 114 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 115 Ending Calls 116 Model 6731i IP Phone User Guide Directory List Model 6731i IP Phone User Guide 117 118 Model 6731i IP Phone User Guide Saved: Directory Model 6731i IP Phone User Guide 119 Saved: Directory 120 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 121 DELETE again to erase this item DELETE again to erase all items 122 Model 6731i IP Phone User Guide Directory empty Use Save to add Model 6731i IP Phone User Guide 123 124 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 125 126 Model 6731i IP Phone User Guide Callers List Model 6731i IP Phone User Guide 127 128 Model 6731i IP Phone User Guide 9054550055 Jun 8 2:55pm Model 6731i IP Phone User Guide 129 130 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 131 Account Configuration (DND and Call Forwarding) 1 Screenname1 DND On Jan 1 12:96 132 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 133 134 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 135 136 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 137 138 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 139 140 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 141 142 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 143 144 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 145 146 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 147 148 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 149 150 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 151 Missed Calls Indicator 152 Model 6731i IP Phone User Guide Voicemail Page 154 Model 6731i IP Phone User Guide Suppress DTMF Playback Model 6731i IP Phone User Guide 155 Display DTMF Digits 156 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 157 Enable/Disable Call Waiting Page Model 6731i IP Phone User Guide 159 Play Call Waiting Tone 160 Model 6731i IP Phone User Guide Stuttered Dial Tone Model 6731i IP Phone User Guide 161 XML Beep Support 162 Model 6731i IP Phone User Guide Status Scroll Delay Model 6731i IP Phone User Guide 163 Incoming Call Interrupts Dialing 164 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 165 Switch UI Focus to Ringing Line 166 Model 6731i IP Phone User Guide Preferred Line and Preferred Line Timeout Model 6731i IP Phone User Guide 167 168 Model 6731i IP Phone User Guide Goodbye Key Cancels Incoming Calls Model 6731i IP Phone User Guide 169 Using the Goodbye Key to Cancel Incoming Calls Feature IP Phone UI 170 Model 6731i IP Phone User Guide UPnP Mapping Lines (for remote phones) Model 6731i IP Phone User Guide 171 Message Waiting Indicator 172 Model 6731i IP Phone User Guide Incoming Intercom Call Features Model 6731i IP Phone User Guide 173 174 Model 6731i IP Phone User Guide Using Redial Key for Last Number Redial Model 6731i IP Phone User Guide 175 Group RTP Paging 176 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 177 Use LLDP ELIN 178 Model 6731i IP Phone User Guide Shared Call Appearance (SCA) Call Bridging Model 6731i IP Phone User Guide 179 180 Model 6731i IP Phone User Guide Line key Phone Behavior Model 6731i IP Phone User Guide 181 Outgoing Intercom Calls Missed Call Summary Subscription 182 Model 6731i IP Phone User Guide Customizable Callers List Key Autodial (Hotline and Warmline) Model 6731i IP Phone User Guide 183 Centralized Conferencing Ignore Answer Answer and Ignore Keys for XML Applications 184 Model 6731i IP Phone User Guide Playing a WAV File On Your Phone Using the Keypad During Active XML Applications Model 6731i IP Phone User Guide 185 Key Redirection 186 Model 6731i IP Phone User Guide XML Applications and Off-Hook Interaction XML Override for a Locked Phone RTP Recording and Simultaneous Playing Model 6731i IP Phone User Guide 187 Hold Feature Enhancement (for Broadsoft Servers) Configurable Save and Delete Keys 188 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 189 Diverting Calls from Your Phone To enable this call diverting feature, contact your System Administrator. 190 Model 6731i IP Phone User Guide Display of Call Destination Information Model 6731i IP Phone User Guide 191 192 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 193 194 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide 195 Page Model 6731i IP Phone User Guide 197 198 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide A-1 A-2 Model 6731i IP Phone User Guide Model 6731i IP Phone User Guide A-3 A-4 Model 6731i IP Phone User Guide Numerics A B C D E F G H I L M N O P T U V W X