Manuals / Acer / Computer Equipment / Laptop

Acer 7730 manual Troubleshooting

Models: 7730

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Page 145

TravelMate 7730/7730G

Chapter 4

Troubleshooting

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Diagnosing problems System test procedures

Power-OnSelf-Test (POST) error message Index of error messages

Phoenix BIOS beep codes Symptom-to-FRU error messages Intermittent problems Undetermined problems

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Acer 7730 manual Troubleshooting

Contents

Service Guide Revision History Date Chapter UpdatesCopyright DisclaimerPreface ConventionsPage Contents Replacing notebook components Microsoft Windows Vista Environment Test 236Viii Chapter System specificationsPlatform For TravelMate FeaturesFor TravelMate 7730G System MemoryInput devices Storage subsystemAudio Ports CommunicationEnvironment System block diagram LCD panel Acer notebook tourDescription Palm rest Icon Description FrontHdmi LeftRear RightBottom view Icon Function Description IndicatorsHDD Easy-launch buttons Touchpad basics Using the keyboardFunction Left Button Right Button Main touchpad Lock key Description Lock keysKey Description Windows keysHotkey Icon Function Description HotkeysSpecification Hardware specifications and configurationsControllers ControllerMemory Slot Total Memory Hard Disk Drive0MB Drive FormatWD2500BEVT MK2546GSX MK1646GSX MK1246GSX MK8046GSXWD1200BEVS DVD-CDRW drive Power RequirementWith CD Disc With DVD Disc Applicable CD Formats Applicable DVD formats ReadDVD burner Loading mechanism Tray Power RequirementCD-ROM DVD-ROM CD-ROM XA CD-DA DVD±RWCD-R DVD-R CD-RW DVD-R DL DVD-RW DVD-RAM CD-R DVD-R DL CD-RW DVD-RW DVD-RAMBlu-ray drive LG LP171WP4 VDDTypical Power Consumption watt Weight without inverter Video subsystem InverterPointing device KeyboardMemory card reader ExpressCard NewCardBluetooth Wired LANAudio USBButtons/Indicators/Ports Wireless LANModem ICH9MFingerprint reader CPU Temperature Fan Speed rpm Acoustic Level dBACamera FanPower supply BatteryPower savings Acpi mode Power ManagementSystem specifications System utilities Navigating the Bios Setup Utility Bios Setup UtilityTo run the Bios Setup Utility To use the Bios Setup UtilityParameter Description Bios Setup Utility screens Information screenMain screen Parameter Description Format/Option Advanced screen Security screen Parameter Description Option Setting a Password To set the Supervisor passwordClear or Set To set the User password System utilities Boot Option Description ExitTo use Phlash Bios Flash utilityRemoving a HDD password lock Removing a password lockRemoving a Supervisor password lock Type biospw 14452 System utilities Replacing notebook components Tape Preventing static electricity dischargePreparing your work space Tools required Remove a PC Card Preparing the notebookRemoving an ExpressCard To remove the battery Removing the batteryRemoving a memory card To remove a memory cardTools you need to complete this task Adding or replacing memory modulesLocating components To add or replace memory modulesThumb notch Pull the memory module out of the slot Replacing notebook components Additional materials you need to complete this task Replacing the graphics cardScrews removed during this task To replace the graphics cardRemove the graphics card screws Thermal grease To replace the primary hard drive Replacing the primary hard driveThumb notch Replacing notebook components To replace the Ieee 802.11 wireless card Replacing the Ieee 802.11 wireless cardThumb notch Remove the wireless card screws Replacing notebook components To replace the Cmos battery Replacing the Cmos batteryReplacing notebook components To replace the secondary hard drive Replacing the secondary hard driveThumb notch Replacing notebook components To replace the optical drive Replacing the optical driveCarefully slide the drive out of the drive bay To replace the keyboard cover Replacing the keyboard coverReplacing notebook components To replace the keyboard Replacing the keyboardClip To replace the status indicator board Replacing the power button boardScrew To replace the LCD assembly Replacing the LCD assemblyReplacing notebook components Screw Screw To replace the inverter Replacing the inverterRemove the screws from the front of the LCD panel assembly To replace the LCD panel Replacing the LCD panelInsert Remove the grounding screw from the LCD panel lid To replace the LCD panel hinges Replacing the LCD panel hingesReplacing notebook components To replace the web cam Replacing the web camScrew Page Page Replacing the palm rest To replace the palm rest Touchpad Fingerprint Connector Reader connector Remove the screws from the top of the palm rest 100 101 102 103 Replacing the microphone and speakersTo replace the microphone and speakers 104 105 To replace the touchpad button board/fingerprint assembly Replacing the touchpad button board/ fingerprint assembly106 107 108 109 Replacing the button boardTo replace the button board 110 111 To replace the Express Card assembly Replacing the ExpressCard NewCard assembly112 113 To replace the Bluetooth card Replacing the Bluetooth card114 115 116 117 Replacing the modemTo replace the modem 118 119 120 Replacing the system boardTo replace the system board 121122 123 124 Replacing the cooling assembly125 To replace the cooling assembly126 127 128 129 Replacing the processorTo replace the processor 130131 132 133 134 Troubleshooting 136 Diagnosing problemsTesting the external diskette drive System test proceduresTesting the external CD-ROM drive Testing the keyboard or auxiliary input deviceTesting the power system Testing the memory138 To check the battery pack using hardware Testing the touchpad139 140 Power-On Self-Test Post error messageError codes Index of error messagesError messages 141CPU ID 142No-beep Error Messages FRU/Action in Sequence No-beep error messages143 144 Phoenix Bios beep codesCode Beeps Post Routine Description 145 146 Code Beeps 147Indicator Symptom-to-FRU error messagesPower Symptom / Error Action in Sequence149 Power managementSound Devices 150Keyboard and touchpad 151To analyze an intermittent problem Intermittent problems152 153 Undetermined problemsTo isolate a failing FRU 154 Jumper and connector locations 156 System board top connectors157 System board bottom connectorsClearing the password check Clearing password check and Bios recovery158 Bios Recovery Boot Block Bios Recovery by Crisis DisketteBios Recovery Hotkey 159160 FRU Field-Replaceable Unit list 162 Introduction163 Travelmate 7730/7730G exploded diagram164 165 Travelmate 7730/7730G FRU listCategory Part Name and Description Acer Part No 166 167 DVD/CDRW Combo Modules 168DVD-RW Drives Heatsinks 169Category Part Name and Description Acer Part No Keyboards 170171 172 Appendix a Model definition and configuration174 Wireless LAN SP1x2MMW BluetoothModel TM7730-843G50Mi Country C2DP8400175 Acer Part No LX.TPK0X.001 Description 176177 Model TM7730G-843G64Mi Country 178Acer Part No LX.TPL0X.001 Description HDD 1 GB N320GB5.4KS HDD 2 GBAcer Part No LX.TPL0Z.001 Description 179180 181 Wireless LAN SP3x3MMW BluetoothC2DP8600 182 Model TM7730G-844G50Bi 183Country Portugal Acer Part No LX.TPL0X.010 Description 184 185 Country Norway Acer Part No LX.TPK0X.014 Description 186Country Russia Acer Part No LX.TPK0X.017 Description 187Country Eastern Europe Acer Part No LX.TPK0X.020 Description 188Country Hungary Acer Part No LX.TPK0X.022 Description 189190 191 Country Turkey Acer Part No LX.TPK0X.031 Description 192Country Turkey Acer Part No LX.TPK0X.032 Description Country Middle East Acer Part No LX.TPK0X.033 Description 193Country Middle East Acer Part No LX.TPK0X.034 Description Country Middle East Acer Part No LX.TPK0X.035 DescriptionCountry Middle East Acer Part No LX.TPK0X.036 Description 194Country Middle East Acer Part No LX.TPK0X.037 Description Country Middle East Acer Part No LX.TPK0X.038 Description195 Wireless LAN SP1x2MMW Bluetooth Model TM7730G-844G32MiCountry South Africa Acer Part No LX.TPL0X.011 Description Model TM7730G-844G32Mi 196Country South Africa Acer Part No LX.TPL0X.012 Description Country Denmark Acer Part No LX.TPL0X.013 DescriptionCountry Germany Acer Part No LX.TPL0X.014 Description 197Country Belgium Acer Part No LX.TPL0X.015 Description Country Holland Acer Part No LX.TPL0X.027 DescriptionCountry Czech Acer Part No LX.TPL0X.016 Description 198Country Luxembourg Acer Part No LX.TPL0X.028 Description Country Norway Acer Part No LX.TPL0X.029 DescriptionCountry Russia Acer Part No LX.TPL0X.031 Description 199Country South Africa Acer Part No LX.TPL0X.047 Description 200Country Denmark Acer Part No LX.TPL0X.048 Description Country Middle East Acer Part No LX.TPL0X.020 DescriptionCountry Middle East Acer Part No LX.TPL0X.021 Description 201Country Middle East Acer Part No LX.TPL0X.022 Description Country Middle East Acer Part No LX.TPL0X.023 DescriptionCountry Middle East Acer Part No LX.TPL0X.024 Description 202Country Switzerland Acer Part No LX.TPL0X.025 Description Country Acer Part No LX.TPL0X.045 DescriptionCountry South Africa Acer Part No LX.TPL0X.046 Description 203Country Hungary Acer Part No LX.TPL0X.036 Description 204Country Portugal Acer Part No LX.TPL0X.039 Description 205Country Spain Acer Part No LX.TPL0X.040 Description 206Country Greece Acer Part No LX.TPL0X.041 Description Country Greece Acer Part No LX.TPL0X.042 DescriptionCountry Israel Acer Part No LX.TPL0X.043 Description 207Country Italy Acer Part No LX.TPL0X.044 Description Country Turkey Acer Part No LX.TPL0X.017 DescriptionCountry Turkey Acer Part No LX.TPL0X.018 Description 208Country Middle East Acer Part No LX.TPL0X.019 Description Country France Acer Part No LX.TPL0X.049 DescriptionCountry Germany Acer Part No LX.TPL0X.050 Description 209Country Luxembourg Acer Part No LX.TPL0X.053 Description Country Belgium Acer Part No LX.TPL0X.051 DescriptionCountry Holland Acer Part No LX.TPL0X.052 Description 210Country Spain Acer Part No LX.TPL0X.061 Description Country Greece Acer Part No LX.TPL0X.062 Description 211Country Greece Acer Part No LX.TPL0X.063 Description Country Israel Acer Part No LX.TPL0X.064 DescriptionCountry Italy Acer Part No LX.TPL0X.065 Description 212Country Czech Acer Part No LX.TPL0X.054 Description Country Eastern Europe Acer Part No LX.TPL0X.056 Description 213Country Hungary Acer Part No LX.TPL0X.059 Description 214Country Turkey Acer Part No LX.TPL0X.066 Description Country Turkey Acer Part No LX.TPL0X.067 DescriptionCountry Middle East Acer Part No LX.TPL0X.068 Description 215Country Middle East Acer Part No LX.TPL0X.069 Description Country Middle East Acer Part No LX.TPL0X.070 DescriptionCountry Middle East Acer Part No LX.TPL0X.071 Description 216Country Middle East Acer Part No LX.TPL0X.072 Description Country Middle East Acer Part No LX.TPL0X.073 Description217 Wireless LAN SP1x2MMW Bluetooth Model TM7730-863G32MiCountry Switzerland Acer Part No LX.TPL0X.074 Description Country Acer Part No LX.TPL0X.075 Description218 Wireless LAN SP3x3MMW Bluetooth Model TM7730G-944G50MiModel TM7730-863G32Mi C2DT9400219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 Test compatible components Appendix B236 Microsoft Windows Vista Environment TestCRT Port Test USB Port TestPQI RS-MMC 256MB 237238 Online support information Appendix C240 Index 241242 Page MAN Monserrat SVC GDE R0 06/08