| Symptom / Error | Action in Sequence |
|
|
|
| The notebook doesn’t turn off. | • Test the power source (battery pack and power |
|
| adapter). See “Testing the power system” on page 138. |
|
| • Press and hold the power button for more than four |
|
| seconds. |
|
| • Test or replace the system board. |
|
|
|
| The battery can’t be charged. | • Test the battery pack. See “Check the battery pack” on |
|
| page 139. |
|
| • Replace the battery pack. |
|
| • Test or replace the system board. |
|
|
|
ExpressCard (NewCard) |
| |
Symptom / Error | Action in Sequence |
|
|
The notebook cannot detect the | • Test or replace the ExpressCard assembly. See |
ExpressCard | “Replacing the ExpressCard (NewCard) assembly” on |
| page 112. |
| • Test or replace the system board. |
|
|
ExpressCard slot pin is damaged. | • Test or replace the ExpressCard assembly. See |
| “Replacing the ExpressCard (NewCard) assembly” on |
| page 112. |
|
|
Memory
Symptom / Error |
| Action in Sequence |
|
| |
Memory count (size) appears different | • Run “Load Setup Defaults” using the BIOS Setup | |
from actual size. |
| Utility, then reboot the notebook. |
| • | Test or replace the |
| • | Test or replace the system board. |
|
|
|
Sound
Symptom / Error | Action in Sequence |
|
|
No sound comes from the notebook | • Reinstall the audio driver. |
when running Windows multimedia | • Test or replace the speakers. |
programs. | • Test or replace the system board. |
|
|
The internal speakers make noise or emit | • Test or replace the speakers. |
no sound. | • Test or replace the system board. |
|
|
Power management
Symptom / Error | Action in Sequence |
|
|
The notebook will not hibernate. | • <Athena: Why are they looking at a spec?> See “Save |
| to Disk (S4)” on page 33. |
| • Test or replace the keyboard (if control is from the |
| keyboard). |
| • Test or replace the hard disk drive. |
| • Test or replace the system board. |
|
|
Chapter 4: Troubleshooting | 149 |
