American Power Conversion SYMSTRF-PD Module Replacement, Module Failure Alarm Indicators

Chapter 8 - Module Replacement

Module Replacement

The battery modules, power modules, intelligence module and the redudant intelligence module are user replaceable. If any module fails, and is protected with at least one functioning “redundant” module, it can be “hot-swapped,” meaning the failed module can be replaced without interrupting power to the load equipment.

This chapter explains the alarms that indicate a module fail- ure, it provides a toll-free telephone number for technical sup- port and for ordering replacement modules, and it provides the procedure for replacing a failed module.

Module Failure Alarm Indicators

In the event of a module failure, the PowerView will display one of the following four module failure messages. See figures 8-1 through 8-4. In addition to the message, the red Fault LED status indicator will glow. Depending on the system configu- ration, other alarms, including the PowerView audible alarm, a pager notification, and software notification will be issued.

Fig 8-1Battery Module Failure Message

Fig 8-2Power Module Failure Message

Fig 8-3Intelligence Module Failure Message

Fig 8-4Redundant Intelligence Module Failure Message

Technical Support and Obtaining a Replacement Module

To obtain a replacement module, or for technical assistance, contact APC technical support at 1-888-809-TECH. A techni- cian can help diagnose the situation over the telephone, and can facilitate obtaining a replacement module.* When con- tacting APC, be prepared with the following information:

νIf possible, contact technical support from a telephone that is within reach of the SymmetraTM PowerView. This will aid in using the display to gather and report additional information to the technician.

νBe prepared to provide a detailed description of the prob- lem. A technician will help you solve the problem over the phone if possible, or will give you a Return Material Authorizaton Number (RMA#). This RMA# must be clearly printed on the outside of the package if the module is re- turned to APC.

νIf the SymmetraTM is within the warranty period, repairs will be performed free of charge. If it is not within the warranty period, there will be a charge for repair.

νIf the SymmetraTM is covered by an APC PowerPlan Ser- vice Product, have that information available to give to the technical support technician.

Returning Modules to APC

To return a failed module to APC, pack the module in the original shipping container, and return it by insured, prepaid carrier to the address on the rear cover of this User’s Manual. If you no longer have the original shiping materials, ask the technician about obtaining a new set. It is very important that you pack the module properly to avoid damage in transit. Never use stryrofoam beads for packaging a module because the module will settle in transit and become damaged. Dam- ages sustained in transit are not covered under warranty. En- close a letter in the package with your name, RMA#, address, a copy of the sales receipt, description of the trouble, a phone number, and a check (if necessary.)

Each screen clearly identifies which module has failed, and where to find the module in the SymmetraTM. These locations match the labels on the center spine behind the grill covers. The PowerView may display additional screens in the form of a “fault list.” Press any key to scroll through this fault list. Record the information on each screen. This information will aid in the technical diagnosis of the problem.

*If a service contract was purchased from another service pro- vider, contact the service provider for replacement modules, and technical assistance.

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