AMX NXD-CV5 Troubleshooting Information Cont, Symptom, Solution, My Modero panel isn’t appearing

Troubleshooting

Troubleshooting Information (Cont.)

Symptom	Solution
My Modero panel isn’t appearing	• Verify that the System number is the same on both the NetLinx
in my Workspace window.	Workspace window and the System Connection page on the Modero
	panel.
	• Verify you have entered the proper NetLinx Master IP and connection
	methods into the Master Connection section of the System
	Connection page.
My Modero panel can’t obtain a	In requesting a DHCP Address, the DHCP Server can take up to a few
DHCP Address	minutes to provide the address.
	• Verify there is an active Ethernet connection attached to the rear of
	the Modero before beginning these procedures.
	• Select Diagnostics > Network Address, from the Main menu and
	verify the System number.
	• If the IP Address field is still empty, give the Modero a few minutes to
	negotiate a DHCP Address and try again.
My panel is not showing up in the	If you a Virtual Master has already connected to the target panel, the
Virtual Master’s System list of	G4 device retains the information of the previous Virtual Master System
connected devices.	number.
	• Reboot the panel without the USB cable plugged into the panel.
	• Configure NetLinx Studio for a Virtual Master connection. Note the
	System Number used in the Edit Settings window.
	• Stop communication on the Virtual Master by going to Settings >
	Stop Communications.
	• Click Yes to stop communication.
	• Select the System Number (from the Online Tree tab) and use a right
	mouse click to select Refresh System. This re-establishes
	communication with the Virtual Master.
	• Plug-in the mini-USB cable into the corresponding port on the panel.
	• Wait a few seconds and refresh the system. This re-establishes
	communication with the Virtual Master. The panel should now appear
	in the list of available devices.
My Connection Status button isn’t	"USB Connecting" is displayed when the panel is trying to establish
blinking and it says the USB is	USB communication with the PC (either within the NetLinx Studio or
connecting.	TPDesign4 applications).
	• Remove the USB connector from the panel and close any AMX
	applications.
	• Reboot the panel.
	• Launch the AMX application and attempt reconnect to the panel.
	• If using Studio for Virtual Master communication, establish a Virtual
	Master connection, verify the correct System number, stop
	communication with the Virtual Master, and then re-establish
	communication by refreshing the system.
	• After the panel powers-up, reconnect the USB connector to the
	panel.
	• Verify that you have a valid USB connection from within your System
	Tray.

144 5" Modero Widescreen Touch Panel