Troubleshooting

 

Troubleshooting Information (Cont.)

 

 

 

 

Symptom

Solution

 

 

 

 

My on-screen mouse cursor

• The USB connections are not detected until after the particular USB

 

doesn’t appear.

connection plugged into the corresponding port on the panel and

 

 

power is cycled to the panel.

 

 

 

 

Calibration is not working.

• After the Modero touch panel has been updated with a new firmware

 

 

kit (downloaded to the panel through NetLinx Studio), the calibration

 

 

could need to be reset.

 

 

• Cycling power to the panel should provide a baseline calibration for

 

 

the particular touch panel. Proceed to the Calibration page and reset

 

 

the on-screen calibration.

 

 

 

 

Panel doesn’t respond to my

• The protective cover acts to press on the entire LCD and makes

 

touches

calibration difficult because the user can’t calibrate on specific

 

 

crosshairs when the sheet is pressing on the whole LCD.

 

 

• Verify that the protective laminate coating on the LCD is removed

 

 

before beginning any calibration process.

 

 

 

 

There is a crawling, dashed line on

• On some units at some resolutions, there are wavy lines across the

 

the left border of the graphics.

entire screen. This has been seen on middle resolutions and is

 

 

referred to as the "Mid Range Fallout" problem.

 

 

• This is due to the graphics controller settings in the firmware.

 

 

• Update to the latest v2.XX.XX firmware.

 

 

• Visit the www.amx.com > Tech Center > Downloadable Files >

 

 

Firmware Files > Modero panels. Then Download the KIT file to

 

 

your computer.

 

 

 

 

NetLinx Studio only detects one of

Each Master is give a Device Address of 00000.

 

my connected Masters.

• Only one Master can be assigned to a particular System number. If

 

 

 

 

you want to work with multiple Masters, open different instances of

 

 

NetLinx Studio and assign each Master its own System value.

 

 

• Example: a site has an NXC-ME260/64 and an NI-4000. In order to

 

 

work with both units. The ME260/64 can be assigned System #1 and

 

 

the NI-4000 can then be assigned System #2 using two open

 

 

sessions of NetLinx Studio 2.

 

 

 

 

I can’t seem to connect to a

• From the Settings > Master Comm Settings > Communication

 

NetLinx Master using my

Settings > Settings (for TCP/IP), uncheck the "Automatically Ping

 

NetLinx Studio 2.

the Master Controller to ensure availability".

 

 

• The pinging is to determine if the Master is available, and to reply

 

 

with a connection failure instantly if it is not. Without using the ping

 

 

feature, you will still attempt to make a connection, but a failure will

 

 

take longer to be recognized. Some firewalls and networks do not

 

 

allow pinging, though, and the ping will then always result in a failure.

 

 

• When connecting to a NetLinx Master controller via TCP/IP, the

 

 

program will first try to ping the controller before attempting a

 

 

connection. Pinging a device is relatively fast and will determine if the

 

 

device is off-line, or if the TCP/IP address that was entered was

 

 

incorrect. If you decide NOT to ping for availability and the controller

 

 

is off-line, or you have an incorrect TCP/IP address, the program will

 

 

try for 30-45 seconds to establish a connection.

 

 

Note: If you are trying to connect to a master controller that is behind a

 

 

firewall, you may have to uncheck this option. Most firewalls will not

 

 

allow ping requests to pass through for security reasons.

 

 

 

 

5" Modero Widescreen Touch Panel

145

 

 

Page 150 Page 152
Page 151
Image 151
AMX NXD-CV5 manual Symptom Solution My on-screen mouse cursor, Doesn’t appear, Calibration is not working, Touches
Page 150 Page 152

NXD-CV5 specifications

The AMX NXD-CV5 is a powerful and versatile control interface designed for modern AV systems, catering to the needs of both commercial and residential users. With its sleek design and intuitive functionality, it seamlessly integrates into any environment, enhancing user interaction with complex technology.

One of the standout features of the NXD-CV5 is its 5-inch color touchscreen display. This vibrant, high-resolution screen provides users with a customizable interface that simplifies control over various systems, such as lighting, climate, and audiovisual equipment. The touchscreen is not only responsive but also supports multi-touch gestures, allowing for even more intuitive operation.

The NXD-CV5 is equipped with AMX's innovative technology, providing a wide range of connectivity options. It supports both wired and wireless networks, making it easy to integrate into existing setups. With the ability to connect via Ethernet, RS-232, and IR, users can control virtually any device from a single interface. Additionally, it features a power-over-Ethernet (PoE) option, which minimizes wiring needs and simplifies installation.

The unit also includes robust security features to protect sensitive information. With options for user authentication and encryption, it ensures that only authorized personnel can access the system controls. This is particularly important in commercial settings where security and privacy are paramount.

Programmability is another hallmark of the AMX NXD-CV5. Users can create custom touch panels and layouts tailored to their specific needs. The AMX Design software provides an easy-to-use platform for developing these personalized interfaces, allowing for endless customization possibilities. This level of flexibility enables users to optimize their control experience according to their preferences and the complexities of their AV systems.

In terms of durability, the NXD-CV5 is built to withstand the rigors of daily use. Its robust construction ensures that it can endure environmental stresses, making it ideal for both commercial venues and home theaters.

Overall, the AMX NXD-CV5 combines advanced technology with user-centric design, making it an essential tool for anyone looking to enhance their AV control experience. Its numerous features, adaptability, and security make it a smart investment for any AV setup, ensuring efficient and effective management of technology.
Top Page Image Contents