AMX NXD-CV5 manual Troubleshooting Information Cont, Symptom, Solution, My on-screen mouse cursor

	Troubleshooting
Troubleshooting Information (Cont.)
Symptom	Solution
My on-screen mouse cursor	• The USB connections are not detected until after the particular USB
doesn’t appear.	connection plugged into the corresponding port on the panel and
	power is cycled to the panel.
Calibration is not working.	• After the Modero touch panel has been updated with a new firmware
	kit (downloaded to the panel through NetLinx Studio), the calibration
	could need to be reset.
	• Cycling power to the panel should provide a baseline calibration for
	the particular touch panel. Proceed to the Calibration page and reset
	the on-screen calibration.
Panel doesn’t respond to my	• The protective cover acts to press on the entire LCD and makes
touches	calibration difficult because the user can’t calibrate on specific
	crosshairs when the sheet is pressing on the whole LCD.
	• Verify that the protective laminate coating on the LCD is removed
	before beginning any calibration process.
There is a crawling, dashed line on	• On some units at some resolutions, there are wavy lines across the
the left border of the graphics.	entire screen. This has been seen on middle resolutions and is
	referred to as the "Mid Range Fallout" problem.
	• This is due to the graphics controller settings in the firmware.
	• Update to the latest v2.XX.XX firmware.
	• Visit the www.amx.com > Tech Center > Downloadable Files >
	Firmware Files > Modero panels. Then Download the KIT file to
	your computer.
NetLinx Studio only detects one of	Each Master is give a Device Address of 00000.
my connected Masters.	• Only one Master can be assigned to a particular System number. If
	you want to work with multiple Masters, open different instances of
	NetLinx Studio and assign each Master its own System value.
	• Example: a site has an NXC-ME260/64 and an NI-4000. In order to
	work with both units. The ME260/64 can be assigned System #1 and
	the NI-4000 can then be assigned System #2 using two open
	sessions of NetLinx Studio 2.
I can’t seem to connect to a	• From the Settings > Master Comm Settings > Communication
NetLinx Master using my	Settings > Settings (for TCP/IP), uncheck the "Automatically Ping
NetLinx Studio 2.	the Master Controller to ensure availability".
	• The pinging is to determine if the Master is available, and to reply
	with a connection failure instantly if it is not. Without using the ping
	feature, you will still attempt to make a connection, but a failure will
	take longer to be recognized. Some firewalls and networks do not
	allow pinging, though, and the ping will then always result in a failure.
	• When connecting to a NetLinx Master controller via TCP/IP, the
	program will first try to ping the controller before attempting a
	connection. Pinging a device is relatively fast and will determine if the
	device is off-line, or if the TCP/IP address that was entered was
	incorrect. If you decide NOT to ping for availability and the controller
	is off-line, or you have an incorrect TCP/IP address, the program will
	try for 30-45 seconds to establish a connection.
	Note: If you are trying to connect to a master controller that is behind a
	firewall, you may have to uncheck this option. Most firewalls will not
	allow ping requests to pass through for security reasons.

5" Modero Widescreen Touch Panel 145