Troubleshooting Information

Troubleshooting

This section describes the solutions to possible hardware/firmware issues that could arise during the common operation of a Modero touch panel.

	Symptom	Solution

	My USB drivers has a yellow	The USB driver was incorrectly installed and should be re-installed:
	exclamation point and doesn’t	• Power up the panel without the USB cable connected to the panel.
	appear to be working.
	appear to be working.	• Plug in the USB cable into the G4 panel. You should see a USB icon

		show up in the System Tray.
		• Double click on the icon to bring up the list of USB devices (you
		should see the "AMX USB LAN LINK" device in the list).
		• If the "Install Driver" dialog doesn't appear automatically, select the
		"Properties" button and then the "Update Driver" button.
		• When the Install Driver dialog does appear, click Next to accept all
		the default prompts.
		• The OS will notify you that the driver you are installing/updating does
		not have a digital signature. This is acceptable, agree to continue the
		installation.
		• After installation is complete, the exclamation point should disappear.

	When using G4 WebControl to	• During a WebControl connection to a target panel you are prompted
	communicate with a target panel, a	with a G4 Authentication dialog which asks you to enter the assigned
	VNC Server dialog appears on my	password for the panel (before gaining access).
	screen.	• If you are ever prompted with a VNC Server dialog, you must enter

		the IP Address of the target panel. This can be found within the
		Setup > Protected Setup > System Connection page.
		- This IP Address of the panel appears within the IP Settings
		section of this page
		• Enter the IP Address and click OK. You will then be prompted with
		the G4 Authentication popup where you must enter the panel’s
		WebControl password.

	While attempting to communicate	• A Green communication icon indicates that a connection has been
	directly with the Virtual Master (on	established to the target Master or target Virtual Master.
	the PC) via a USB connection, I	• Launch NetLinx Studio and configure the Master Connection
	can’t get my communication icon	• Launch NetLinx Studio and configure the Master Connection
	can’t get my communication icon	communication settings for a Virtual Master.
	to turn Green.	communication settings for a Virtual Master.
	to turn Green.	• Navigate to the System connection page and toggle the
		• Navigate to the System connection page and toggle the
		Type field to USB.
		• Make sure the Type-A USB connector is securely connected to the
		PC.
		• Make sure the panel DOESN’T have the mini-USB connected and
		TURN OFF the panel.
		• Once the panel has turned ON THEN connect the mini-USB to the
		Program Port. The USB icon should appear in your system tray. If it
		doesn’t, refer to the Configuring and Using USB with a Virtual
		Master section on page 35.
		• The panel can take a few minutes to detect the connection to the PC.

5" Modero Widescreen Touch Panel	143

NXD-CV5 specifications

The AMX NXD-CV5 is a powerful and versatile control interface designed for modern AV systems, catering to the needs of both commercial and residential users. With its sleek design and intuitive functionality, it seamlessly integrates into any environment, enhancing user interaction with complex technology.

One of the standout features of the NXD-CV5 is its 5-inch color touchscreen display. This vibrant, high-resolution screen provides users with a customizable interface that simplifies control over various systems, such as lighting, climate, and audiovisual equipment. The touchscreen is not only responsive but also supports multi-touch gestures, allowing for even more intuitive operation.

The NXD-CV5 is equipped with AMX's innovative technology, providing a wide range of connectivity options. It supports both wired and wireless networks, making it easy to integrate into existing setups. With the ability to connect via Ethernet, RS-232, and IR, users can control virtually any device from a single interface. Additionally, it features a power-over-Ethernet (PoE) option, which minimizes wiring needs and simplifies installation.

The unit also includes robust security features to protect sensitive information. With options for user authentication and encryption, it ensures that only authorized personnel can access the system controls. This is particularly important in commercial settings where security and privacy are paramount.

Programmability is another hallmark of the AMX NXD-CV5. Users can create custom touch panels and layouts tailored to their specific needs. The AMX Design software provides an easy-to-use platform for developing these personalized interfaces, allowing for endless customization possibilities. This level of flexibility enables users to optimize their control experience according to their preferences and the complexities of their AV systems.

In terms of durability, the NXD-CV5 is built to withstand the rigors of daily use. Its robust construction ensures that it can endure environmental stresses, making it ideal for both commercial venues and home theaters.

Overall, the AMX NXD-CV5 combines advanced technology with user-centric design, making it an essential tool for anyone looking to enhance their AV control experience. Its numerous features, adaptability, and security make it a smart investment for any AV setup, ensuring efficient and effective management of technology.

AMX NXD-CV5 manual Troubleshooting Information

Models: NXD-CV5