Black Box 12.3 Support Reports , 12.4 Syslog

 Select the Status: Statistics
 You can find detailed statistics reports by selecting the various submenus.
12.3 Support Reports
The Support Report provides useful status information that will assist the Black Box Technical Support
team to solve any problems you may experience with your console server.
If you do experience a problem and have to contact tech support, make sure you include the Support
Report with your email support request. The Support Report is generated when the issue is occurring,
and is attached in plain text format.
 Select Status: Support Report and you will be presented with a status snapshot.
 Save the file as a text file and attach it to your support email.
12.4 Syslog
The Linux System Logger in the console server maintains a record of all system messages and errors:
 Select Status: Syslog
You can redirect the syslog record to a remote Syslog Server:
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