Main
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Contents
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Quick Help
Getting started: Your smartphone
Your P'9981 smartphone at a glance
New in BlackBerry 7
About the BlackBerry ID
Visit the Set-up application
Important keys
Flashing LED
Icons
Application icons
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Home screen icons
Message inbox icons
Battery power level icons
Typing icons
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Your Home screen
Show, hide or find an application icon
Move an application icon
Change where apps that you download appear
Change themes
Set the number of icons that appear on the Home screen
Feature availability
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Find more information
How to: Top 10
Set up an email address
About downloading apps with the BlackBerry App World
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
About using your smartphone as a tethered modem
Copy contacts from your SIM card to your contact list
Send a text message
View a location on a map
Lock or unlock your smartphone
Turn on or turn off flight mode
Turn off word substitution
Tips: Top 10
Tips: Finding apps
Icon Guide
Tips: Managing indicators
Tips: Updating your software
Tips: Doing things quickly
Tips: Extending battery life
Tips: Freeing space for your music, pictures, videos and files
Tips: Keeping your information safe
Personalise: Top 10
Change your ringtone, notifiers, reminders or alerts
Use a picture as your smartphone wallpaper
Add, rename or delete a folder on the home screen
Add or change your signature
Change the language
Change the display font
Assign an application to a convenience key
Set up speed dial for a contact
Add or delete a contact alert
Add a contact picture for caller ID
Troubleshooting: Top 10
I can't make or receive calls
I'm not receiving messages
I can't send messages
I forget my smartphone password
My smartphone isn't ringing or vibrating when I receive a call or message
The screen turns off
Email messages aren't reconciling over the wireless network
Organiser data isn't synchronising over the wireless network
I can't pair with a Bluetooth enabled device
The media player screen closes
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Tips and shortcuts
Tips: Doing things quickly
Tips: Extending battery life
Tips: Finding apps
Tips: Freeing space for your music, pictures, videos and files
Tips: Updating your software
Tips: Keeping your information safe
Tips: Managing indicators
Icon Guide
Troubleshooting: Shortcuts
I can't use a shortcut
Phone
How to: Phone
Make a call
Answer or end a call
Answer a second call
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Emergency calls
About emergency calls and Emergency Callback Mode
Make an emergency call
Volume
Adjust the volume
Speed dial
Set up speed dial for a contact
Change the contact that is assigned to a speed dial key
Call waiting, call forwarding and call blocking
Turn on or turn off call waiting
About call forwarding
Forward or stop forwarding calls
Add, change or delete a call forwarding number
About call blocking
Block or stop blocking calls
Change the call blocking password
Fixed dialling and smart dialling
About fixed dialling
Turn on fixed dialling
Add, change or delete a contact in your fixed dialling list
About smart dialling
Conference calls
About conference calls
Make a conference call
Create a phone number link for a conference call
Call logs
About call logs
Send a call log
Delete call logs
Add, change or delete call log notes
Multiple phone numbers
About multiple phone numbers
Switch the active phone number
Phone options
Turn on or turn off dialling from the lock screen
Sort phone numbers or contacts on the phone screen
Hide or display your phone number when you make calls
Turn off the prompt that appears before you delete items
Change how you answer or end calls with the holster
Change how you answer calls with a headset
Reset a call timer
Turn on hearing aid mode
About TTY support
Turn on or turn off TTY support
Voice mail
About your voice mail greeting and voice mail password
Check your voice mail
Change the voice mail access number and password
Change how many times your smartphone rings before the call goes to voice mail
Troubleshooting: Phone
Some features aren't available on my smartphone
I can't make or receive calls
I can't check my voice mail
I can't block calls
BlackBerry MVS Client User Guide
I can't change the number of times that my smartphone rings
My phone number appears as Unknown in the Phone application
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Voice commands
How to: Voice commands
Perform an action using a voice command
Change the options for voice prompts
Improve voice recognition
Available voice commands
contact name or phone
phone number type
extension
Change the language for voice commands
Troubleshooting: Voice commands
I can't make calls using a voice command
My smartphone doesn't recognise names or numbers in voice commands
Messages
How to: Messages
Messages at a glance
Send an email
Send a text message
Resend a message
Check spelling
Save a draft of a message
Delete a message
Attach a contact card to a message
Blind carbon copy a contact
Search for text in a message, in a file or on a webpage
Reply to or forward an email or PIN message
View an address instead of a display name
Save a message
View saved messages
Hide sent messages from the message inbox
View filed messages
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Email
How to: Email
Composing and sending email Send an email
Attach a file to an email
Change the email address that you use to send messages or meeting invitations
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Create an email filter based on a contact or subject
Options for email filters
Turn on an email filter
Change, prioritise or delete an email filter
Synchronising email
Synchronise email over the wireless network
Delete email on your smartphone and in your email application on your computer
Empty the deleted items folder on your computer from your smartphone
Manage email reconciliation conflicts
Stop forwarding email to your smartphone
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Add, change or remove a flag
Change how you group email messages
Hide messages from the Messages application
Change how a message inbox displays messages
Use colour to differentiate work messages from other messages
Mark a message as read or unread
Storing and filing email About synchronisation of email folders
File an email
Add, move, rename or delete an email folder
Forward messages from a specific email folder to your smartphone
Hide filed email from the message inbox
Stop storing messages sent from your computer on your smartphone
Stop storing messages sent from your smartphone on your computer
Email options Add or change your signature
Receive only the first section of long email messages
View or hide call logs in the Messages application
Set an out-of-office reply
Change options for your personal email account
Turn on or turn off read receipts
Stop loading pictures in HTML email messages
Turn off the prompt that appears before downloading external pictures in HTML email messages
Stop displaying recent contacts in email address fields
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Archive a Google Mail message or conversation
Move archived Google Mail messages to your message inbox
Report spam sent to your Google Mail account
Troubleshooting: Email
I can't send messages
I'm not receiving messages
Email messages aren't reconciling over the wireless network
Some messages no longer appear on my smartphone
A message, attachment or Google Mail conversation is cut short or doesn't appear
HTML email messages don't appear correctly
Some email folders appear dimmed
Email filters aren't working correctly
The number of new or unread messages is different than I expect
I can't use a shortcut to view one type of message in a message inbox
Text messages
How to: Text messages
About text messages
Message inbox icons
Composing and sending text messages Send a text message
Attach a media file, contact card, appointment or location to a text message
Set the importance level for text messages that you send
Request delivery notification or read notification for a text message
Set whether pressing the Enter key sends text messages
Viewing and replying to text messages Reply to or forward a text message
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Set how long your service centre attempts to send text messages
Set a wireless network type for sending text messages
Cell broadcasting About cell broadcasting
Turn on cell broadcasting
Stop receiving messages from a cell broadcast channel
Personalise: Text messages
Change how your text messages look
Set whether pressing the Enter key sends text messages
Troubleshooting: Text messages
I can't send text messages
I'm not receiving text messages
I can't turn on cell broadcasting
I can't attach a file to a text message
PIN messages
How to: PIN messages
Compose and send a PIN message
Create a link for a PIN
Troubleshooting: PIN messages
I can't send messages
I'm not receiving messages
Some messages no longer appear on my smartphone
A message, attachment or Google Mail conversation is cut short or doesn't appear
The number of new or unread messages is different than I expect
Attachments
How to: Attachments
About files and attachments
Open and save an attachment
Save a file or an attachment
Send a file
Open a link in a file or an attachment
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Troubleshooting: Attachments
A skipped content bar appears in a document
A question mark appears on a slide
Security options for messages
Block incoming messages
Allow messages from contacts in your contact list or allowed sender list
Add a contact to your allowed sender list
Reset a blocked message counter
S/MIME-protected messages
S/MIME-protected message basics About signing and encrypting messages
Sign or encrypt a message
Encrypt a message with a passphrase
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Add connection information for a certificate server from a message
View the certificate used to sign or encrypt a message
View encryption information for a weakly encrypted message
S/MIME-protected message status Digital signature indicators for S/MIME-protected messages
Encryption status indicators
Check the status of a certificate or certificate chain
S/MIME-protected message options Change your signing or encryption certificate
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of S/MIME indicators in messages
Change the encryption algorithms for S/MIME-protected messages
Request delivery notification for signed S/MIME-protected messages
Turn off the prompt that appears before an S/MIME-protected message is cut short
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
IBM Lotus Notes native encrypted messages
About IBM Lotus Notes native encrypted messages
Encrypt a message using IBM Lotus Notes native encryption
PGP protected messages
PGP protected message basics About signing and encrypting messages
Sign or encrypt a message
Encrypt a PGP protected message with a passphrase
Attach a PGP key to a message
Download the PGP key used to sign or encrypt a message
Add a PGP key from a message
Add a PGP key from an attachment
Attachment indicators in PGP protected messages
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PGP protected message options Change your signing and encryption key
Change options for downloading attachments in encrypted messages
Change the default signing and encryption option
About message classifications
Change the default message classification
Change the size of PGP indicators in messages
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I can't open an attachment in an encrypted message
Files and attachments
How to: Files
File basics
About files and attachments
Open and save an attachment
Save a file or an attachment
Search for a file that is saved on your smartphone
Search for a file that is saved on your organisation's network
Send a file
Open a link in a file or an attachment
Set font options for a file or an attachment
Save a file from your organisation's network to your smartphone
Managing files and attachments
View properties for a file
Copy, move, rename or delete a file
Hide a file or folder
View a hidden file or folder
Open a password-protected .pdf file
View tracked changes in a document
View the table of contents in a document
Move around a spreadsheet
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Save a slide
Troubleshooting: Files
A message, attachment or Google Mail conversation is cut short or doesn't appear
A skipped content bar appears in a document
A question mark appears on a slide
Media
How to: Media
Play a media file
Adjust the volume
Amplify the volume using the audio boost feature
Improve sound quality for media files
Turn on or turn off audio and video shortcuts
Sort media files
Copy, move, rename or delete a file
View properties for a file
Change the amount of time before the media player screen closes
Turn off media card support
About transferring and synchronising media files
Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive
Send a file
Receive a media file using Bluetooth technology
Supported audio and video file formats and extensions
Music
How to: Music
Shuffle or repeat songs
Create a standard or an automatic playlist
Add the song that is playing to a playlist
Move or delete a song in a playlist
Rename or delete a playlist
Troubleshooting: Music
Videos
Keep backlighting on when you play a video
Display closed captions in videos
Troubleshooting: Videos
Video camera
How to: Video camera
Video camera
Record a video
Turn on or off video lighting
Change the video camera scene mode
Troubleshooting: Video camera
The flash dims or turns off
Camera
How to: Camera
Change the camera scene mode
Change the size of pictures that you take
Geotag pictures that you take
Turn off digital zoom for the camera
Reduce blurriness in the pictures that you take
Troubleshooting: Camera
The flash dims or turns off
Some pictures that I take are blurry
Pictures
How to: Pictures
View pictures as a slide show
Change your slide show options
View pictures in list view or thumbnail view
Organise pictures by date or folder
Create a picture folder
Troubleshooting: Pictures
I receive an error message after I rotate a picture
My smartphone isn't using the correct ringtone or wallpaper
Voice notes
Record a voice note
Troubleshooting: Voice notes
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Ringtones, sounds and alerts
How to: Ringtones, sounds and alerts
About ringtones, sounds and alerts
Change your ringtone, notifiers, reminders or alerts
Add or delete a custom profile
Add or delete a contact alert
Silence your smartphone
Flashing LED
Change alarm notification options
Turn on or turn off event sounds
Troubleshooting: Ringtones, sounds and alerts
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Browser basics
Browsing webpages Visit a web page or search the Internet
Zoom in to or out from a web page
About tabbed browsing
Open, close or switch between tabs
Search for text in a message, in a file or on a webpage
View a list of web pages that you visited recently
Add a shortcut to your Home screen or Favourites panel
Turn on browser shortcuts
Move back, move forward or refresh a webpage
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Send a web address
Send a link or picture from a webpage
Browser bookmarks
About bookmarks for webpages
Bookmark a webpage
Change or delete a bookmark for a webpage
Send a bookmark for a webpage
Browser options
Change your browser home page or start page
Change the font size for text on webpages
Change your default search engine
Add a search engine from a website
Set the character encoding for all webpages
Stop loading images or playing embedded media files on webpages
Stop blocking pop-ups on webpages
Receive a prompt before you close the browser or stream media from the Internet
Delete browsing information
Turn off cookies in the browser
Turn off JavaScript support
Browser security
About TLS
Browser security options
Manage browser security
Add a trusted content server
Add or change a website that is associated with a certificate
Browser push
About browser push
Browser push options
Turn off browser push
RSS feeds
About RSS feeds
Add an RSS feed from the browser
Troubleshooting: Browser
I can't open a new tab
I receive a prompt to switch networks when I stream a song or video
I cannot play a song or video on a web page
No browser is available on my smartphone
Calendar
How to: Calendar
Synchronising calendar
About backing up and restoring smartphone data
Synchronise organiser data over the wireless network
Manage data synchronisation conflicts
Calendar basics
Switch calendar views
Go to a specific date in the calendar
Schedule a meeting or an appointment
Set an alarm in the calendar
Meetings
Schedule a meeting or an appointment
Delete an appointment, meeting or alarm
Respond to a meeting invitation
View your calendar when responding to a meeting
Check availability of meeting participants
Change the list of participants for a meeting
Calendar options
Change how the calendar is displayed
Change options for reminders
Change options for multiple calendars
Change the default calendar
Change how long your smartphone stores calendar entries
Show tasks in the calendar
Conference call meetings
About conference calls
Create a conference call meeting from your smartphone
Create a conference call meeting from your computer
Enter a conference call meeting
Troubleshooting: Calendar
I can't schedule appointments that span multiple days
I can't set some fields when scheduling appointments
Some characters in calendar entries don't appear correctly after synchronisation
I can't enter a conference call with the Join Now option
Contacts
How to: Contacts
Contact basics
Add a contact
Create a custom contact field
Change or delete a contact
Search for a contact
Attach a contact card to a message
Add a contact picture for caller ID
Change or delete a contact picture
About categories
Categorise a contact, task or memo
Create a category for contacts, tasks or memos
Synchronising contacts
Synchronise organiser data over the wireless network
About backing up and restoring smartphone data
Manage data synchronisation conflicts
Personal distribution lists
Create a personal distribution list
Change or delete a personal distribution list
Multiple contact lists
About multiple contact lists
Contact list options
Turn off the prompt that appears before you delete items
Change the display options for contacts
View the number of contacts stored on your smartphone
Sort contacts or tasks
Troubleshooting: Contacts
Contact list field data isn't appearing on my computer
My contact pictures keep changing
Clock
How to: Clock
Set the date and time
Display a second time zone on the clock
Change the clock face
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Turn on bedside clock mode
Use the stopwatch
Use the timer
Change timer notification options
Troubleshooting: Clock
The time on my smartphone is not correct
Tasks and memos
Create a task or memo
Send a task or memo
Change or delete a task or memo
Change the status of a task
Hide completed tasks
Show tasks in the calendar
Synchronising tasks and memos
About synchronisation and reconciliation
Synchronise organiser data over the wireless network
About backing up and restoring smartphone data
About synchronisation conflicts
Manage data synchronisation conflicts
About categories
Categorise a contact, task or memo
Create a category for contacts, tasks or memos
Turn off the prompt that appears before you delete items
Typing
How to: Typing
Typing icons
Typing basics
Copy and paste at a glance
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Typing input methods
Change options for typing input methods
Change your typing style
Type text using the predictive input method
Find more information about typing in other languages
Custom dictionary
About the custom dictionary
Stop adding items to the custom dictionary automatically
Add, change or delete a word in the custom dictionary
Word Substitution
Spelling checker
Stop displaying spelling suggestions in the list that appears when you type
I can't check spelling
Change options for checking spelling
Check spelling
Troubleshooting: Typing
Keyboard
How to: Keyboard
Show or hide the keyboard hide bar
Assign an application to a convenience key
Change the default currency symbol
Troubleshooting: Keyboard
No application opens when I press a Convenience key
Language
How to: Language
About typing input languages
Add a display language
Delete a language
Troubleshooting: Language
Screen display
How to: Screen display
Use a picture as your smartphone wallpaper
Set options for backlighting
Change the display font
Organising applications on the Home screen
About organising application icons
Show, hide or find an application icon
Move an application icon
Change where apps that you download appear
Add a message that appears when your smartphone is locked
Turn on flashing LED notification for wireless coverage
Use greyscale or reverse contrast for the screen display
Themes
About themes
Troubleshooting: Screen display
My display changed
No application opens when I press a Convenience key
The screen turns off
GPS technology
How to: GPS technology
Turn off location aiding or location data
Turn on GPS technology
Set the GPS receiver that you use to track your movement
Troubleshooting: GPS technology
I can't use GPS technology
Maps
How to: Maps
Pan a map
Zoom in to or out from a map
View a location on a map
View an address on a map using a link
View a list of points of interest near a location
View contact information for a point of interest
Add a location to your list of favourites
Change the information for a location in your list of favourites
Delete a location from your list of favourites
Get directions
Send a location
Copy a location
Clear a map
Set the GPS receiver that you use to track your movement
Keep backlighting on when you track your movement
Change the font settings for maps
Troubleshooting: Maps
Some features aren't available on my smartphone
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Applications
How to: Applications
About multi-tasking
Create a BlackBerry ID
Change your BlackBerry ID information
Keep an application running in the background and switch to another application
Close an app so that it is not running in the background
Require your smartphone password before adding an application
View properties for an application
Delete an application
Troubleshooting: Applications
I can't add, update or return to the previous version of an app
I deleted an app that I want back
Error messages: BlackBerry Device Software
Reload the BlackBerry Device Software using the BlackBerry Desktop Software
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BlackBerry Device Software
How to: BlackBerry Device Software
About updating the BlackBerry Device Software
Update the BlackBerry Device Software from a website
Update the BlackBerry Device Software using the BlackBerry Desktop Software
Troubleshooting: BlackBerry Device Software
Manage Connections
Mobile network
How to: Mobile network
Manage Connections at a glance
Check what wireless networks your smartphone connects to
Turn on or turn off flight mode
Check the status of network connections and services
Roaming About roaming and international roaming
Switch wireless networks manually
Turn on or turn off data service or set roaming options
Preferred wireless network list About the preferred wireless network list
Add a wireless network to the preferred wireless network list
Delete a wireless network from the preferred wireless network list
Change the order of preferred networks
Change the connection speed for the wireless network
Turn on flashing LED notification for wireless coverage
Wireless coverage indicators
Troubleshooting: Mobile network
I can't connect to the mobile network
Error messages Data service unavailable
Wi-Fi technology
How to: Wi-Fi technology
Check what wireless networks your smartphone connects to
Safety and Product Information
Turn on or turn off a network connection
Connect to a Wi-Fi network About connecting to a Wi-Fi network
Connect to a Wi-Fi network
Connect to a Wi-Fi network using Wi-Fi Protected Setup
Connect to a Wi-Fi network manually
Saved Wi-Fi networks Change, move or delete a saved Wi-Fi network
Prevent your smartphone from connecting to a saved Wi-Fi network
Turn on or turn off the prompt that appears for hotspots
Options for saved Wi-Fi networks
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Install a root certificate on your smartphone
Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report
Set options for Wi-Fi diagnostic reports
Connection permissions for third-party applications
About using Wi-Fi with VPN and software tokens
Wireless coverage indicators
Troubleshooting: Wi-Fi technology
I can't connect to a Wi-Fi network
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Bluetooth technology
How to: Bluetooth technology
About Bluetooth
Turn on or turn off Bluetooth technology
Pair with a Bluetooth enabled device
Connect to or disconnect from a paired Bluetooth enabled device
Switch to a paired Bluetooth enabled device during a call
Share contacts with a paired Bluetooth enabled car kit
Receive a media file using Bluetooth technology
Send a file
Send and receive a contact card using Bluetooth technology
Rename a paired Bluetooth enabled device
Delete a paired Bluetooth enabled device
Make your smartphone discoverable
Bluetooth technology options
Bluetooth profiles
Turn off a Bluetooth profile
Prevent your smartphone from making contacts available to other Bluetooth enabled devices
Restrict outgoing calls
Change the pairing name for your BlackBerry smartphone
Turn off Bluetooth connection notification
Turn off the prompt that appears when connecting or pairing
Set the message types that your Bluetooth enabled car kit notifies you of
Encrypt data that you send or receive using Bluetooth technology
Troubleshooting: Bluetooth technology
I can't pair with a Bluetooth enabled device
My list of paired Bluetooth devices doesn't appear
I can't type a passkey on a Bluetooth enabled device
I lose my connection with a Bluetooth enabled car kit
I can't share contacts with a paired Bluetooth enabled device
Smart accessories
About the Smart Accessories application
Set up a new dock
Change a dock profile
Delete a saved dock profile
Power and battery
How to: Power and battery
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Storage space and media cards
How to: Storage space and media cards
About media cards
Supported media cards
Turn off media card support
Restore smartphone data from your media card
View the amount of available storage space on your smartphone
View the amount of storage space used by media files
Repair files stored on your media card or on your smartphone
Format your media card or built-in media storage
About compression
About file encryption
Turn on encryption
Tips: Storage space and media cards
Tips: Freeing space for your music, pictures, videos and files
Troubleshooting: Storage space and media cards
My smartphone doesn't recognise my media card
The application storage on my smartphone is low
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Search
How to: Search
Search for an item
Search for an item using voice enabled search
Set the types of items that are included in searches
Search for messages
Message search criteria
Do more with your message search results
View, change or delete a saved search
Search for text in a message, in a file or on a webpage
Search for a contact
Troubleshooting: Search
I don't get any voice enabled search results
SIM card
How to: SIM card
Replace or merge contacts on your wireless service provider's contact back-up server
Change or delete SIM card contacts
Store text messages on your SIM card
Change the display name for a phone number
About SIM card security
Protect your SIM card with a PIN code
Change the SIM card PIN code
Security
How to: Security
Security basics
About the smartphone password
Set a smartphone password
Change the smartphone password
Lock or unlock your smartphone
Lock your smartphone when you insert it in the holster
Change the amount of time before your smartphone locks
Set a limit for smartphone password attempts
Password Keeper
About the Password Keeper
Add, change or delete a password that is saved in the Password Keeper
Change the Password Keeper password
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Encryption
About encrypting data on your smartphone
About file encryption
Turn on encryption
Set encryption strength
Use a certificate to encrypt the encryption keys on your smartphone
About encryption keys
Generate an encryption key
Memory cleaning
About memory cleaning
Turn on memory cleaning
Change when your smartphone deletes sensitive data from the temporary smartphone memory
Delete sensitive application data from the temporary smartphone memory
Certificates
About certificates
Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server
About certificate enrolment
Download a certificate from a certification authority
Import a certificate or PGP key that is saved on your smartphone
Import a certificate or PGP key from a media card
Install a root certificate on your smartphone
View properties for a certificate
Certificate properties
View one type of certificate or PGP key
Send a certificate
Delete a certificate
View the certificate chain for a certificate
Certificate status Status indicators for certificates and certificate authority profiles
Check the revocation status of a certificate or certificate chain
Change the trust status of a certificate
Revoke a certificate
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Turn off the fetch status prompt that appears when you add a certificate to the key store
Change how often a certification authority profile checks certificate status
PGP keys
About PGP keys
PGP key basics Download a PGP key from an LDAP-enabled server
Download a personal PGP key from the PGP Universal Server
Download an updated PGP key from an LDAP-enabled server
Import a certificate or PGP key that is saved on your smartphone
Import a certificate or PGP key from a media card
View details for a PGP key
PGP key properties
Send a PGP key
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Revoke a PGP key
PGP key revocation reasons
PGP key options Change the display name for a PGP key
Turn off the display name prompt that appears when you add a PGP key to the key store
Turn off the fetch status prompt that appears when you add a PGP key to the key store
Certificate servers
Add a certificate server
Change connection information for a certificate server
Connection options for OCSP and CRL servers
Connection options for LDAP-enabled servers
Send connection information for a certificate server
Delete a certificate server
Key store
About the key store
Change the key store password
Synchronise the key store password with the smartphone password
Change when your smartphone deletes the key store password
Add contacts automatically when you add certificates or PGP keys to the key store
Change the service that your smartphone uses to download certificates
Turn off automatic back-up and restore of key store data
Change the refresh rate for certificate revocation lists
Reject certificate revocation lists from unverified CRL servers
Smart cards
About using a smart card with your smartphone
Turn on two-factor authentication
Import a certificate from a smart card
Lock your smartphone when you remove your smart card from your smart card reader
About smart password entry
Turn off smart password entry
Turn off notification for smart card connections
Switch smart password filters
Prerequisites: Using authentication certificates
Use a certificate to authenticate your smart card
Check the status of your authentication certificate automatically
VPN settings
About VPN profiles
Log in to a VPN
Change the user name and password for a VPN profile
About software tokens
Verify security software manually
Third-party application control
About permissions and trust status for third-party applications
Set permissions for a third-party application
Reset connection permissions for third-party applications
About direct Internet connections for third-party applications
Set up a direct Internet connection for a third-party application
Turn on safe mode
Turn off a prompt for a third-party application connection
Interaction permissions for third-party applications
Data permissions for third-party applications
Connection permissions for third-party applications
Troubleshooting: Security
I forget my smartphone password
My smartphone prompts me to make an emergency call when I type a password
I can't unlock my smartphone using my smart card
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Service books and diagnostic reports
Accept, delete or restore a service book
Run a diagnostic report
View, submit or delete a diagnostic report
Set a default recipient for diagnostic reports
I can't run or submit a diagnostic report
Find your smartphone model number and version of the BlackBerry Device Software
Synchronisation
How to: Synchronisation
About synchronisation and reconciliation
Synchronise email over the wireless network
Delete email on your smartphone and in your email application on your computer
Synchronise organiser data over the wireless network
About synchronisation conflicts
Manage email reconciliation conflicts
Manage data synchronisation conflicts
About backing up and restoring smartphone data
Empty the deleted items folder on your computer from your smartphone
Troubleshooting: Synchronisation
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Accessibility options
How to: Accessibility
Screen accessibility options
Display closed captions in videos
Change the display font
Change how you answer calls with a headset
Add or delete a contact alert
TTY support
About TTY support
Turn on or turn off TTY support
Voice dialling Perform an action using a voice command
Available voice commands
contact name or phone
phone number type
Typing accessibility options
Change or delete a Word Substitution entry
Type text using the predictive input method
Change your typing style
Calculator
Glossary
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