User Guide

Media

The flash dims or turns off

If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off.

I can't save media files

Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:

If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.

If you're trying to save a media file on your media card, delete old media files.

In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures.

In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos.

Related information

Delete a message, 65

Copy, move, rename or delete a file, 119

Change the size of pictures that you take, 138

Change the video size and format, 135

I can't open media files

Try the following actions:

If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer.

If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed the media transfer options in the BlackBerry Desktop Software.

If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device.

Related information

About file encryption, 255

Camera

Depending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available.

136

Page 138
Image 138
Blackberry P'9981 manual Camera, Flash dims or turns off