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Blackberry P'9981 Some messages no longer appear on my smartphone, A message, attachment or Google Mail conversation is cut short or doesn't appear, HTML email messages don't appear correctly, Some email folders appear dimmed

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• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN

messages and text messages, your smartphone deletes the oldest messages from the message list. Your

smartphone doesn't delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox &

Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.

A message, attachment or Google Mail conversation is cut short or doesn't appear

Try the following actions:

• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in

sections.

•If "More available" appears at the end of the message or attachment, press the key > More or More All.

•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading

the attachment again.

Related information

Receive only the first section of long email messages, 78

Receive only the first section of long email messages, 78

HTML email messages don't appear correctly

Try the following actions:

• Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in

sections.

•Try downloading external pictures. Press the key > Get Images.

•Try viewing your message in plain text. Press the key > Get Plain Text.

Related information

View email in plain text format, 74

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed.

Try the following actions:

• Wait for a few seconds. The email folders might become available after a short period of time.

User Guide Messages

84

Contents

Main Page Contents Page Page Page Quick Help Getting started: Your smartphone Your P'9981 smartphone at a glance New in BlackBerry 7 About the BlackBerry ID Visit the Set-up application Important keys Flashing LED Icons Application icons Page Page Home screen icons Message inbox icons Battery power level icons Typing icons Page Your Home screen Show, hide or find an application icon Move an application icon Change where apps that you download appear Change themes Set the number of icons that appear on the Home screen Feature availability Page Find more information How to: Top 10 Set up an email address About downloading apps with the BlackBerry App World Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive About using your smartphone as a tethered modem Copy contacts from your SIM card to your contact list Send a text message View a location on a map Lock or unlock your smartphone Turn on or turn off flight mode Turn off word substitution Tips: Top 10 Tips: Finding apps Icon Guide Tips: Managing indicators Tips: Updating your software Tips: Doing things quickly Tips: Extending battery life Tips: Freeing space for your music, pictures, videos and files Tips: Keeping your information safe Personalise: Top 10 Change your ringtone, notifiers, reminders or alerts Use a picture as your smartphone wallpaper Add, rename or delete a folder on the home screen Add or change your signature Change the language Change the display font Assign an application to a convenience key Set up speed dial for a contact Add or delete a contact alert Add a contact picture for caller ID Troubleshooting: Top 10 I can't make or receive calls I'm not receiving messages I can't send messages I forget my smartphone password My smartphone isn't ringing or vibrating when I receive a call or message The screen turns off Email messages aren't reconciling over the wireless network Organiser data isn't synchronising over the wireless network I can't pair with a Bluetooth enabled device The media player screen closes Page Tips and shortcuts Tips: Doing things quickly Tips: Extending battery life Tips: Finding apps Tips: Freeing space for your music, pictures, videos and files Tips: Updating your software Tips: Keeping your information safe Tips: Managing indicators Icon Guide Troubleshooting: Shortcuts I can't use a shortcut Phone How to: Phone Make a call Answer or end a call Answer a second call Page Emergency calls About emergency calls and Emergency Callback Mode Make an emergency call Volume Adjust the volume Speed dial Set up speed dial for a contact Change the contact that is assigned to a speed dial key Call waiting, call forwarding and call blocking Turn on or turn off call waiting About call forwarding Forward or stop forwarding calls Add, change or delete a call forwarding number About call blocking Block or stop blocking calls Change the call blocking password Fixed dialling and smart dialling About fixed dialling Turn on fixed dialling Add, change or delete a contact in your fixed dialling list About smart dialling Conference calls About conference calls Make a conference call Create a phone number link for a conference call Call logs About call logs Send a call log Delete call logs Add, change or delete call log notes Multiple phone numbers About multiple phone numbers Switch the active phone number Phone options Turn on or turn off dialling from the lock screen Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make calls Turn off the prompt that appears before you delete items Change how you answer or end calls with the holster Change how you answer calls with a headset Reset a call timer Turn on hearing aid mode About TTY support Turn on or turn off TTY support Voice mail About your voice mail greeting and voice mail password Check your voice mail Change the voice mail access number and password Change how many times your smartphone rings before the call goes to voice mail Troubleshooting: Phone Some features aren't available on my smartphone I can't make or receive calls I can't check my voice mail I can't block calls BlackBerry MVS Client User Guide I can't change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application Page Voice commands How to: Voice commands Perform an action using a voice command Change the options for voice prompts Improve voice recognition Available voice commands contact name or phone phone number type extension Change the language for voice commands Troubleshooting: Voice commands I can't make calls using a voice command My smartphone doesn't recognise names or numbers in voice commands Messages How to: Messages Messages at a glance Send an email Send a text message Resend a message Check spelling Save a draft of a message Delete a message Attach a contact card to a message Blind carbon copy a contact Search for text in a message, in a file or on a webpage Reply to or forward an email or PIN message View an address instead of a display name Save a message View saved messages Hide sent messages from the message inbox View filed messages Page Email How to: Email Composing and sending email Send an email Attach a file to an email Change the email address that you use to send messages or meeting invitations Page Create an email filter based on a contact or subject Options for email filters Turn on an email filter Change, prioritise or delete an email filter Synchronising email Synchronise email over the wireless network Delete email on your smartphone and in your email application on your computer Empty the deleted items folder on your computer from your smartphone Manage email reconciliation conflicts Stop forwarding email to your smartphone Page Add, change or remove a flag Change how you group email messages Hide messages from the Messages application Change how a message inbox displays messages Use colour to differentiate work messages from other messages Mark a message as read or unread Storing and filing email About synchronisation of email folders File an email Add, move, rename or delete an email folder Forward messages from a specific email folder to your smartphone Hide filed email from the message inbox Stop storing messages sent from your computer on your smartphone Stop storing messages sent from your smartphone on your computer Email options Add or change your signature Receive only the first section of long email messages View or hide call logs in the Messages application Set an out-of-office reply Change options for your personal email account Turn on or turn off read receipts Stop loading pictures in HTML email messages Turn off the prompt that appears before downloading external pictures in HTML email messages Stop displaying recent contacts in email address fields Page Archive a Google Mail message or conversation Move archived Google Mail messages to your message inbox Report spam sent to your Google Mail account Troubleshooting: Email I can't send messages I'm not receiving messages Email messages aren't reconciling over the wireless network Some messages no longer appear on my smartphone A message, attachment or Google Mail conversation is cut short or doesn't appear HTML email messages don't appear correctly Some email folders appear dimmed Email filters aren't working correctly The number of new or unread messages is different than I expect I can't use a shortcut to view one type of message in a message inbox Text messages How to: Text messages About text messages Message inbox icons Composing and sending text messages Send a text message Attach a media file, contact card, appointment or location to a text message Set the importance level for text messages that you send Request delivery notification or read notification for a text message Set whether pressing the Enter key sends text messages Viewing and replying to text messages Reply to or forward a text message Page Page Set how long your service centre attempts to send text messages Set a wireless network type for sending text messages Cell broadcasting About cell broadcasting Turn on cell broadcasting Stop receiving messages from a cell broadcast channel Personalise: Text messages Change how your text messages look Set whether pressing the Enter key sends text messages Troubleshooting: Text messages I can't send text messages I'm not receiving text messages I can't turn on cell broadcasting I can't attach a file to a text message PIN messages How to: PIN messages Compose and send a PIN message Create a link for a PIN Troubleshooting: PIN messages I can't send messages I'm not receiving messages Some messages no longer appear on my smartphone A message, attachment or Google Mail conversation is cut short or doesn't appear The number of new or unread messages is different than I expect Attachments How to: Attachments About files and attachments Open and save an attachment Save a file or an attachment Send a file Open a link in a file or an attachment Page Troubleshooting: Attachments A skipped content bar appears in a document A question mark appears on a slide Security options for messages Block incoming messages Allow messages from contacts in your contact list or allowed sender list Add a contact to your allowed sender list Reset a blocked message counter S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a message with a passphrase Page Add connection information for a certificate server from a message View the certificate used to sign or encrypt a message View encryption information for a weakly encrypted message S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Encryption status indicators Check the status of a certificate or certificate chain S/MIME-protected message options Change your signing or encryption certificate Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of S/MIME indicators in messages Change the encryption algorithms for S/MIME-protected messages Request delivery notification for signed S/MIME-protected messages Turn off the prompt that appears before an S/MIME-protected message is cut short Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages Encrypt a message using IBM Lotus Notes native encryption PGP protected messages PGP protected message basics About signing and encrypting messages Sign or encrypt a message Encrypt a PGP protected message with a passphrase Attach a PGP key to a message Download the PGP key used to sign or encrypt a message Add a PGP key from a message Add a PGP key from an attachment Attachment indicators in PGP protected messages Page PGP protected message options Change your signing and encryption key Change options for downloading attachments in encrypted messages Change the default signing and encryption option About message classifications Change the default message classification Change the size of PGP indicators in messages Page I can't open an attachment in an encrypted message Files and attachments How to: Files File basics About files and attachments Open and save an attachment Save a file or an attachment Search for a file that is saved on your smartphone Search for a file that is saved on your organisation's network Send a file Open a link in a file or an attachment Set font options for a file or an attachment Save a file from your organisation's network to your smartphone Managing files and attachments View properties for a file Copy, move, rename or delete a file Hide a file or folder View a hidden file or folder Open a password-protected .pdf file View tracked changes in a document View the table of contents in a document Move around a spreadsheet Page Save a slide Troubleshooting: Files A message, attachment or Google Mail conversation is cut short or doesn't appear A skipped content bar appears in a document A question mark appears on a slide Media How to: Media Play a media file Adjust the volume Amplify the volume using the audio boost feature Improve sound quality for media files Turn on or turn off audio and video shortcuts Sort media files Copy, move, rename or delete a file View properties for a file Change the amount of time before the media player screen closes Turn off media card support About transferring and synchronising media files Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive Send a file Receive a media file using Bluetooth technology Supported audio and video file formats and extensions Music How to: Music Shuffle or repeat songs Create a standard or an automatic playlist Add the song that is playing to a playlist Move or delete a song in a playlist Rename or delete a playlist Troubleshooting: Music Videos Keep backlighting on when you play a video Display closed captions in videos Troubleshooting: Videos Video camera How to: Video camera Video camera Record a video Turn on or off video lighting Change the video camera scene mode Troubleshooting: Video camera The flash dims or turns off Camera How to: Camera Change the camera scene mode Change the size of pictures that you take Geotag pictures that you take Turn off digital zoom for the camera Reduce blurriness in the pictures that you take Troubleshooting: Camera The flash dims or turns off Some pictures that I take are blurry Pictures How to: Pictures View pictures as a slide show Change your slide show options View pictures in list view or thumbnail view Organise pictures by date or folder Create a picture folder Troubleshooting: Pictures I receive an error message after I rotate a picture My smartphone isn't using the correct ringtone or wallpaper Voice notes Record a voice note Troubleshooting: Voice notes Page Page Ringtones, sounds and alerts How to: Ringtones, sounds and alerts About ringtones, sounds and alerts Change your ringtone, notifiers, reminders or alerts Add or delete a custom profile Add or delete a contact alert Silence your smartphone Flashing LED Change alarm notification options Turn on or turn off event sounds Troubleshooting: Ringtones, sounds and alerts Page Browser basics Browsing webpages Visit a web page or search the Internet Zoom in to or out from a web page About tabbed browsing Open, close or switch between tabs Search for text in a message, in a file or on a webpage View a list of web pages that you visited recently Add a shortcut to your Home screen or Favourites panel Turn on browser shortcuts Move back, move forward or refresh a webpage Page Send a web address Send a link or picture from a webpage Browser bookmarks About bookmarks for webpages Bookmark a webpage Change or delete a bookmark for a webpage Send a bookmark for a webpage Browser options Change your browser home page or start page Change the font size for text on webpages Change your default search engine Add a search engine from a website Set the character encoding for all webpages Stop loading images or playing embedded media files on webpages Stop blocking pop-ups on webpages Receive a prompt before you close the browser or stream media from the Internet Delete browsing information Turn off cookies in the browser Turn off JavaScript support Browser security About TLS Browser security options Manage browser security Add a trusted content server Add or change a website that is associated with a certificate Browser push About browser push Browser push options Turn off browser push RSS feeds About RSS feeds Add an RSS feed from the browser Troubleshooting: Browser I can't open a new tab I receive a prompt to switch networks when I stream a song or video I cannot play a song or video on a web page No browser is available on my smartphone Calendar How to: Calendar Synchronising calendar About backing up and restoring smartphone data Synchronise organiser data over the wireless network Manage data synchronisation conflicts Calendar basics Switch calendar views Go to a specific date in the calendar Schedule a meeting or an appointment Set an alarm in the calendar Meetings Schedule a meeting or an appointment Delete an appointment, meeting or alarm Respond to a meeting invitation View your calendar when responding to a meeting Check availability of meeting participants Change the list of participants for a meeting Calendar options Change how the calendar is displayed Change options for reminders Change options for multiple calendars Change the default calendar Change how long your smartphone stores calendar entries Show tasks in the calendar Conference call meetings About conference calls Create a conference call meeting from your smartphone Create a conference call meeting from your computer Enter a conference call meeting Troubleshooting: Calendar I can't schedule appointments that span multiple days I can't set some fields when scheduling appointments Some characters in calendar entries don't appear correctly after synchronisation I can't enter a conference call with the Join Now option Contacts How to: Contacts Contact basics Add a contact Create a custom contact field Change or delete a contact Search for a contact Attach a contact card to a message Add a contact picture for caller ID Change or delete a contact picture About categories Categorise a contact, task or memo Create a category for contacts, tasks or memos Synchronising contacts Synchronise organiser data over the wireless network About backing up and restoring smartphone data Manage data synchronisation conflicts Personal distribution lists Create a personal distribution list Change or delete a personal distribution list Multiple contact lists About multiple contact lists Contact list options Turn off the prompt that appears before you delete items Change the display options for contacts View the number of contacts stored on your smartphone Sort contacts or tasks Troubleshooting: Contacts Contact list field data isn't appearing on my computer My contact pictures keep changing Clock How to: Clock Set the date and time Display a second time zone on the clock Change the clock face Page Turn on bedside clock mode Use the stopwatch Use the timer Change timer notification options Troubleshooting: Clock The time on my smartphone is not correct Tasks and memos Create a task or memo Send a task or memo Change or delete a task or memo Change the status of a task Hide completed tasks Show tasks in the calendar Synchronising tasks and memos About synchronisation and reconciliation Synchronise organiser data over the wireless network About backing up and restoring smartphone data About synchronisation conflicts Manage data synchronisation conflicts About categories Categorise a contact, task or memo Create a category for contacts, tasks or memos Turn off the prompt that appears before you delete items Typing How to: Typing Typing icons Typing basics Copy and paste at a glance Page Typing input methods Change options for typing input methods Change your typing style Type text using the predictive input method Find more information about typing in other languages Custom dictionary About the custom dictionary Stop adding items to the custom dictionary automatically Add, change or delete a word in the custom dictionary Word Substitution Spelling checker Stop displaying spelling suggestions in the list that appears when you type I can't check spelling Change options for checking spelling Check spelling Troubleshooting: Typing Keyboard How to: Keyboard Show or hide the keyboard hide bar Assign an application to a convenience key Change the default currency symbol Troubleshooting: Keyboard No application opens when I press a Convenience key Language How to: Language About typing input languages Add a display language Delete a language Troubleshooting: Language Screen display How to: Screen display Use a picture as your smartphone wallpaper Set options for backlighting Change the display font Organising applications on the Home screen About organising application icons Show, hide or find an application icon Move an application icon Change where apps that you download appear Add a message that appears when your smartphone is locked Turn on flashing LED notification for wireless coverage Use greyscale or reverse contrast for the screen display Themes About themes Troubleshooting: Screen display My display changed No application opens when I press a Convenience key The screen turns off GPS technology How to: GPS technology Turn off location aiding or location data Turn on GPS technology Set the GPS receiver that you use to track your movement Troubleshooting: GPS technology I can't use GPS technology Maps How to: Maps Pan a map Zoom in to or out from a map View a location on a map View an address on a map using a link View a list of points of interest near a location View contact information for a point of interest Add a location to your list of favourites Change the information for a location in your list of favourites Delete a location from your list of favourites Get directions Send a location Copy a location Clear a map Set the GPS receiver that you use to track your movement Keep backlighting on when you track your movement Change the font settings for maps Troubleshooting: Maps Some features aren't available on my smartphone Page Applications How to: Applications About multi-tasking Create a BlackBerry ID Change your BlackBerry ID information Keep an application running in the background and switch to another application Close an app so that it is not running in the background Require your smartphone password before adding an application View properties for an application Delete an application Troubleshooting: Applications I can't add, update or return to the previous version of an app I deleted an app that I want back Error messages: BlackBerry Device Software Reload the BlackBerry Device Software using the BlackBerry Desktop Software Page BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software from a website Update the BlackBerry Device Software using the BlackBerry Desktop Software Troubleshooting: BlackBerry Device Software Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to Turn on or turn off flight mode Check the status of network connections and services Roaming About roaming and international roaming Switch wireless networks manually Turn on or turn off data service or set roaming options Preferred wireless network list About the preferred wireless network list Add a wireless network to the preferred wireless network list Delete a wireless network from the preferred wireless network list Change the order of preferred networks Change the connection speed for the wireless network Turn on flashing LED notification for wireless coverage Wireless coverage indicators Troubleshooting: Mobile network I can't connect to the mobile network Error messages Data service unavailable Wi-Fi technology How to: Wi-Fi technology Check what wireless networks your smartphone connects to Safety and Product Information Turn on or turn off a network connection Connect to a Wi-Fi network About connecting to a Wi-Fi network Connect to a Wi-Fi network Connect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manually Saved Wi-Fi networks Change, move or delete a saved Wi-Fi network Prevent your smartphone from connecting to a saved Wi-Fi network Turn on or turn off the prompt that appears for hotspots Options for saved Wi-Fi networks Page Install a root certificate on your smartphone Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Set options for Wi-Fi diagnostic reports Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Wireless coverage indicators Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Page Bluetooth technology How to: Bluetooth technology About Bluetooth Turn on or turn off Bluetooth technology Pair with a Bluetooth enabled device Connect to or disconnect from a paired Bluetooth enabled device Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Receive a media file using Bluetooth technology Send a file Send and receive a contact card using Bluetooth technology Rename a paired Bluetooth enabled device Delete a paired Bluetooth enabled device Make your smartphone discoverable Bluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Prevent your smartphone from making contacts available to other Bluetooth enabled devices Restrict outgoing calls Change the pairing name for your BlackBerry smartphone Turn off Bluetooth connection notification Turn off the prompt that appears when connecting or pairing Set the message types that your Bluetooth enabled car kit notifies you of Encrypt data that you send or receive using Bluetooth technology Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device My list of paired Bluetooth devices doesn't appear I can't type a passkey on a Bluetooth enabled device I lose my connection with a Bluetooth enabled car kit I can't share contacts with a paired Bluetooth enabled device Smart accessories About the Smart Accessories application Set up a new dock Change a dock profile Delete a saved dock profile Power and battery How to: Power and battery Page Storage space and media cards How to: Storage space and media cards About media cards Supported media cards Turn off media card support Restore smartphone data from your media card View the amount of available storage space on your smartphone View the amount of storage space used by media files Repair files stored on your media card or on your smartphone Format your media card or built-in media storage About compression About file encryption Turn on encryption Tips: Storage space and media cards Tips: Freeing space for your music, pictures, videos and files Troubleshooting: Storage space and media cards My smartphone doesn't recognise my media card The application storage on my smartphone is low Page Search How to: Search Search for an item Search for an item using voice enabled search Set the types of items that are included in searches Search for messages Message search criteria Do more with your message search results View, change or delete a saved search Search for text in a message, in a file or on a webpage Search for a contact Troubleshooting: Search I don't get any voice enabled search results SIM card How to: SIM card Replace or merge contacts on your wireless service provider's contact back-up server Change or delete SIM card contacts Store text messages on your SIM card Change the display name for a phone number About SIM card security Protect your SIM card with a PIN code Change the SIM card PIN code Security How to: Security Security basics About the smartphone password Set a smartphone password Change the smartphone password Lock or unlock your smartphone Lock your smartphone when you insert it in the holster Change the amount of time before your smartphone locks Set a limit for smartphone password attempts Password Keeper About the Password Keeper Add, change or delete a password that is saved in the Password Keeper Change the Password Keeper password Page Encryption About encrypting data on your smartphone About file encryption Turn on encryption Set encryption strength Use a certificate to encrypt the encryption keys on your smartphone About encryption keys Generate an encryption key Memory cleaning About memory cleaning Turn on memory cleaning Change when your smartphone deletes sensitive data from the temporary smartphone memory Delete sensitive application data from the temporary smartphone memory Certificates About certificates Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server About certificate enrolment Download a certificate from a certification authority Import a certificate or PGP key that is saved on your smartphone Import a certificate or PGP key from a media card Install a root certificate on your smartphone View properties for a certificate Certificate properties View one type of certificate or PGP key Send a certificate Delete a certificate View the certificate chain for a certificate Certificate status Status indicators for certificates and certificate authority profiles Check the revocation status of a certificate or certificate chain Change the trust status of a certificate Revoke a certificate Page Turn off the fetch status prompt that appears when you add a certificate to the key store Change how often a certification authority profile checks certificate status PGP keys About PGP keys PGP key basics Download a PGP key from an LDAP-enabled server Download a personal PGP key from the PGP Universal Server Download an updated PGP key from an LDAP-enabled server Import a certificate or PGP key that is saved on your smartphone Import a certificate or PGP key from a media card View details for a PGP key PGP key properties Send a PGP key Page Revoke a PGP key PGP key revocation reasons PGP key options Change the display name for a PGP key Turn off the display name prompt that appears when you add a PGP key to the key store Turn off the fetch status prompt that appears when you add a PGP key to the key store Certificate servers Add a certificate server Change connection information for a certificate server Connection options for OCSP and CRL servers Connection options for LDAP-enabled servers Send connection information for a certificate server Delete a certificate server Key store About the key store Change the key store password Synchronise the key store password with the smartphone password Change when your smartphone deletes the key store password Add contacts automatically when you add certificates or PGP keys to the key store Change the service that your smartphone uses to download certificates Turn off automatic back-up and restore of key store data Change the refresh rate for certificate revocation lists Reject certificate revocation lists from unverified CRL servers Smart cards About using a smart card with your smartphone Turn on two-factor authentication Import a certificate from a smart card Lock your smartphone when you remove your smart card from your smart card reader About smart password entry Turn off smart password entry Turn off notification for smart card connections Switch smart password filters Prerequisites: Using authentication certificates Use a certificate to authenticate your smart card Check the status of your authentication certificate automatically VPN settings About VPN profiles Log in to a VPN Change the user name and password for a VPN profile About software tokens Verify security software manually Third-party application control About permissions and trust status for third-party applications Set permissions for a third-party application Reset connection permissions for third-party applications About direct Internet connections for third-party applications Set up a direct Internet connection for a third-party application Turn on safe mode Turn off a prompt for a third-party application connection Interaction permissions for third-party applications Data permissions for third-party applications Connection permissions for third-party applications Troubleshooting: Security I forget my smartphone password My smartphone prompts me to make an emergency call when I type a password I can't unlock my smartphone using my smart card Page Service books and diagnostic reports Accept, delete or restore a service book Run a diagnostic report View, submit or delete a diagnostic report Set a default recipient for diagnostic reports I can't run or submit a diagnostic report Find your smartphone model number and version of the BlackBerry Device Software Synchronisation How to: Synchronisation About synchronisation and reconciliation Synchronise email over the wireless network Delete email on your smartphone and in your email application on your computer Synchronise organiser data over the wireless network About synchronisation conflicts Manage email reconciliation conflicts Manage data synchronisation conflicts About backing up and restoring smartphone data Empty the deleted items folder on your computer from your smartphone Troubleshooting: Synchronisation Page Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos Change the display font Change how you answer calls with a headset Add or delete a contact alert TTY support About TTY support Turn on or turn off TTY support Voice dialling Perform an action using a voice command Available voice commands contact name or phone phone number type Typing accessibility options Change or delete a Word Substitution entry Type text using the predictive input method Change your typing style Calculator Glossary Page Page Page Page Legal notice