Some messages no longer appear on my smartphone | Blackberry P'9981

User Guide

Messages

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.

A message, attachment or Google Mail conversation is cut short or doesn't appear

Try the following actions:

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the key > More or More All.

•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 78

Receive only the first section of long email messages, 78

HTML email messages don't appear correctly

Try the following actions:

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•Try downloading external pictures. Press the key > Get Images.

•Try viewing your message in plain text. Press the key > Get Plain Text.

Related information

View email in plain text format, 74

Some email folders appear dimmed

If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions:

•Wait for a few seconds. The email folders might become available after a short period of time.

84

Image 86

Blackberry P'9981 manual Some messages no longer appear on my smartphone, Html email messages dont appear correctly

Contents

P9981 User Guide SWD-1735726-1214094109-032 Contents 152 Keyboard 199 Search 259 Your P9981 smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone Touch-free call answering Bluetooth enhancementsAbout the BlackBerry ID Picture enhancements Visit the Set-up application Important keys Right convenience Keys on the right side of your smartphone Volume/MuteFlashing LED Key Icons Application icons Media Instant messagingApplications Files BlackBerry Device Software updatePersonal organiser Social networking and mobile purchasing Home screen icons Games Typing icons Battery power level iconsMessage inbox icons Camera icons Phone iconsCalendar icons Video camera Show or hide a Home screen panel Your Home screenAdd a shortcut to your Home screen or Favourites panel Move an application icon Change where apps that you download appearShow, hide or find an application icon Change themes Add a message that appears when your smartphone is locked Feature availabilityChange what happens when you type on the Home screen Click Display Message on Lock Screen Click the Options icon. Click Security Security Status Information View IT Policy Find more information How to TopSet up an email address BlackBerry App World icon. Press the key Help About using your smartphone as a tethered modemAbout downloading apps with the BlackBerry App World View a location on a map Copy contacts from your SIM card to your contact listSend a text message Press the key Copy All To Contacts Turn off word substitution Turn on or turn off flight modeLock or unlock your smartphone Click Typing and Language Typing Tips Finding apps Tips Managing indicatorsTips Top Key Show All Prior Read UpdatesTips Updating your software Tips Doing things quickly Tips Extending battery lifeSwitch to the Favourites , Media , Downloads Frequent panels Delete Original Text Click Device Auto On/OffProfiles icon. Click Change Sounds and Alerts Key Memory Use Click Security PasswordTips Keeping your information safe Options . Change the Image Size or Video Format Use a picture as your smartphone wallpaper Personalise TopChange your ringtone, notifiers, reminders or alerts Change the language Add, rename or delete a folder on the home screenAdd or change your signature Change the display font Add or delete a contact alert Set up speed dial for a contactAssign an application to a convenience key Add a contact picture for caller ID Troubleshooting Top Cant make or receive calls Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Cant pair with a Bluetooth enabled device Email messages arent reconciling over the wireless networkOrganiser data isnt synchronising over the wireless network Media player screen closes Related information Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Options. Change the Image Size or Video Format field Tips Updating your software Tips Managing indicators Tips Keeping your information safe Key Mark Read Troubleshooting ShortcutsCant use a shortcut Phone at a glance Phone icons How to PhonePhone Phone basics Answer a second call Make a callAnswer or end a call About using a headset Dial using numbers or lettersSwitch applications during a call Change your ringtone, notifiers, reminders or alerts Adjust the volume VolumeAbout emergency calls and Emergency Callback Mode Emergency calls Speed dial About call forwarding Call waiting, call forwarding and call blockingTurn on or turn off call waiting Forward or stop forwarding calls About call blocking Change the call blocking passwordAdd, change or delete a call forwarding number Block or stop blocking calls Turn on fixed dialling Fixed dialling and smart diallingAbout fixed dialling Add, change or delete a contact in your fixed dialling list About conference calls Conference callsAbout smart dialling Create a phone number link for a conference call Call logsMake a conference call About call logs Add, change or delete call log notes Multiple phone numbersDelete call logs View or hide call logs in the Messages application Turn on or turn off dialling from the lock screen Switch the active phone numberPhone options Sort phone numbers or contacts on the phone screen Turn off the prompt that appears before you delete items Hide or display your phone number when you make callsPress the key Options In-call Settings Change how you answer or end calls with the holster About TTY support Reset a call timerTurn on hearing aid mode Turn on or turn off TTY support Voice mail About your voice mail greeting and voice mail passwordChange the voice mail access number and password Check your voice mail Troubleshooting Phone Some features arent available on my smartphone Cant change the number of times that my smartphone rings Cant check my voice mailCant block calls My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone Perform an action using a voice command Voice commandsHow to Voice commands Change the options for voice prompts Voice command Description Available voice commandsChange the language for voice commands Cant make calls using a voice command Troubleshooting Voice commandsTurn off choice lists for voice commands Messages at a glance Send an email How to MessagesMessages Save a draft of a message Resend a messageCheck spelling Blind carbon copy a contact Delete a messageAttach a contact card to a message Search for text in a message, in a file or on a webpage View saved messages View an address instead of a display nameSave a message Hide sent messages from the message inbox Hide the new or unread message indicator Set how long your smartphone stores messages Attach a file to an email How to EmailComposing and sending email Send an email Stop a message from being sent Delete the disclaimer from an emailDelete the original text from a reply message Email filters About email filters Press the key Options Email Filters Create an email filter based on a contact or subjectOptions for email filters Press the key Filter by Sender or Subject Turn on an email filter Change, prioritise or delete an email filter Change the Delete On field to Mailbox & Handheld Synchronise email over the wireless networkPress the key Options Email Reconciliation Stop forwarding email to your smartphone About synchronisation conflictsManage email reconciliation conflicts Press the key Purge Deleted Items View email in plain text format Viewing and replying to email About email account iconsPreview more of grouped email messages Organising your email inbox About flags Hide messages from the Messages application Add, change or remove a flagChange how you group email messages Change how a message inbox displays messages Click Display Message Categorisation Mark a message as read or unreadFile an email Add, move, rename or delete an email folder Hide filed email from the message inbox Receive only the first section of long email messages Clear the Save Copy In Sent Folder check box Select the Use Out Of Office Reply check box Set an out-of-office replyChange options for your personal email account Press the key Options Email Account Management Stop displaying recent contacts in email address fields Turn on or turn off read receiptsStop loading pictures in Html email messages Clear the Download Images Automatically check box Apply or remove a Google Mail label Google Mail About Google Mail on your smartphoneAdd or remove a Google Mail star View Google Mail messages with a specific label Move archived Google Mail messages to your message inbox Troubleshooting EmailArchive a Google Mail message or conversation Report spam sent to your Google Mail account Email messages arent reconciling over the wireless network Im not receiving messages Some email folders appear dimmed Some messages no longer appear on my smartphoneHtml email messages dont appear correctly Number of new or unread messages is different than I expect Some features arent available on my smartphoneEmail filters arent working correctly About text messages How to Text messagesText messages Picture Video Location Audio Voice Note Contact Appointment Composing and sending text messages Send a text messageSet the importance level for text messages that you send Set whether pressing the Enter key sends text messages Change how your text messages look Add an appointment to your calendar from a text messageShow names in the history of text messages Delete the history from a text message Block text messages Save a media file from a text messageSave a contact card from a message Turn off Word Substitution for text messages Turn on cell broadcasting Set a wireless network type for sending text messagesCell broadcasting About cell broadcasting Stop receiving messages from a cell broadcast channel Click Device Advanced System Settings Cell BroadcastingPersonalise Text messages Rename a cell broadcast channel Im not receiving text messages Troubleshooting Text messagesCant send text messages Cant turn on cell broadcasting Compose and send a PIN message How to PIN messagesPIN messages Create a link for a PIN Troubleshooting PIN messages Hide messages from the Messages application About files and attachments How to AttachmentsAttachments Open and save an attachment Open a link in a file or an attachment Save a file or an attachmentSend a file Click Download Attachment or Download File Contact cards About contact cards Set font options for a file or an attachmentView properties for a file Attach a contact card to a message Security options for messages Troubleshooting AttachmentsSkipped content bar appears in a document Block incoming messages Add a contact to your allowed sender list Reset a blocked message counterPress the Reset Count or Reset All Counts Click Security Firewall Encrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Download the certificate used to sign or encrypt a message Attachment indicators in S/MIME-protected messagesAttach a certificate to a message Add a certificate from a message View encryption information for a weakly encrypted message Indicator DescriptionView the certificate used to sign or encrypt a message Click Security S/MIME Encryption status indicatorsCheck the status of a certificate or certificate chain Click Device Advanced System Settings Default Services Change the default signing and encryption optionChange the default message classification About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field About IBM Lotus Notes native encrypted messages IBM Lotus Notes native encrypted messagesCant open an attachment in an encrypted message Encrypt a PGP protected message with a passphrase Encrypt a message using IBM Lotus Notes native encryptionPGP protected messages Select the Use Conventional Encryption check box Download the PGP key used to sign or encrypt a message Attachment indicators in PGP protected messagesAttach a PGP key to a message Add a PGP key from a message View the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Click Security PGP More data to verify the trust status of the keySender’s PGP key is expired Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Click Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename or delete a file View tracked changes in a document View the table of contents in a documentView a hidden file or folder Move around a spreadsheet Switch slides View the content of a cellSwitch presentation views Change the size of a column Question mark appears on a slide Troubleshooting FilesSkipped content bar appears in a document Save a slide Amplify the volume using the audio boost feature How to MediaAdjust the volume Media Sort media files Improve sound quality for media filesTurn on or turn off audio and video shortcuts Copy, move, rename or delete a file Turn off media card support Change the Close Media Player When Inactive fieldView properties for a file About transferring and synchronising media files Send a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Move or delete a song in a playlist Create a standard or an automatic playlistAdd the song that is playing to a playlist Rename or delete a playlist Cant open media files Troubleshooting MusicCant save media files Cant use a shortcut Keep backlighting on when you play a videoVideos Media player screen closes Select the Display Closed Captions check box Troubleshooting VideosDisplay closed captions in videos Video camera Record a video How to Video cameraChange the video camera scene mode Turn on or off video lighting Change the location for storing videos that you take Troubleshooting Video cameraChange the video size and format Reduce blurriness in the videos that you take Camera Flash dims or turns off Camera at a glance Camera icons How to CameraChange the flash setting for pictures that you take Take a picture Geotag pictures that you take Change the camera scene modeChange the size of pictures that you take Turn off digital zoom for the camera Change the review duration of the pictures that you take Troubleshooting CameraChange the Warn when pictures remaining drops to field Change the location for storing pictures that you take Some pictures that I take are blurry Pictures at a glance Zoom, pan or rotate a picture How to PicturesPictures Save a picture from a text message or a web View pictures in list view or thumbnail view View pictures as a slide showChange your slide show options Organise pictures by date or folder Find a picture that you took with the camera Troubleshooting PicturesImport pictures to the Pictures application Click Import Pictures Receive an error message after I rotate a picture Voice notes Troubleshooting Voice notesMy smartphone isnt using the correct ringtone or wallpaper Record a voice note 146 147 About ringtones, sounds and alerts How to Ringtones, sounds and alertsRingtones, sounds and alerts Add or delete a custom profile Silence your smartphone Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ringtones, sounds and alerts Browser at a glance How to BrowserBrowser Browsing webpages Visit a web page or search the Internet Open, close or switch between tabsBrowser basics Zoom in to or out from a web Turn on browser shortcuts Search for text in a message, in a file or on a webpageView a list of web pages that you visited recently Move back, move forward or refresh a webpage Play a media file on a webpage Return to the browser homeClose the browser Download a file from a webpage Browser bookmarks Move a bookmark for a webpage Browser optionsSend a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Add a search engine from a website Change your default search engineChange the font size for text on webpages Set the character encoding for all webpages Turn off cookies in the browser Stop blocking pop-ups on webpagesDelete browsing information Click Clear Now Turn on geolocation in the browser Browser securityTurn off JavaScript support About TLS Click Security Advanced Security Settings TLS Manage browser security About browser push Add a trusted content serverBrowser push Turn off browser push RSS feedsBrowser push options About RSS feeds Cannot play a song or video on a web Troubleshooting BrowserCant open a new tab No browser is available on my smartphone Synchronising calendar How to CalendarCalendar About backing up and restoring smartphone data Synchronise organiser data over the wireless network Select the Wireless Synchronisation check box Manage data synchronisation conflicts Switch calendar viewsCalendar basics Go to a specific date in the calendar Meetings Set an alarm in the calendarSwitch calendars Respond to a meeting invitation Delete an appointment, meeting or alarmView your calendar when responding to a meeting Check availability of meeting participants Delegate a meeting invitation Calendar optionsForward a meeting invitation Send an email to all meeting participants Change options for multiple calendars Change the default calendarChange options for reminders Change how long your smartphone stores calendar entries Create a conference call meeting from your smartphone Conference call meetingsShow tasks in the calendar Create a conference call meeting from your computer Cant schedule appointments that span multiple days Troubleshooting CalendarCant set some fields when scheduling appointments Enter a conference call meeting Cant enter a conference call with the Join Now option Contact basics How to ContactsContacts Change or delete a contact Search for a contact About categories Add a contact picture for caller IDChange or delete a contact picture Categorise a contact, task or memo Synchronising contacts Create a category for contacts, tasks or memos 179 Create a personal distribution list Personal distribution listsMultiple contact lists Change or delete a personal distribution list View a different contact list Change the default contact listContact list options Change the display options for contacts My contact pictures keep changing Troubleshooting ContactsContact list field data isnt appearing on my computer Sort contacts or tasks Set the date and time How to ClockClock Display a second time zone on the clock Set options for bedside clock mode Turn on the alarmSilence the alarm Change timer notification options Turn on bedside clock modeUse the timer Use the stopwatch Troubleshooting Clock Time on my smartphone is not correct Send a task or memo Tasks and memosCreate a task or memo Change or delete a task or memo Synchronising tasks and memos Hide completed tasksShow tasks in the calendar About synchronisation and reconciliation About synchronisation conflicts Synchronise organiser data over the wireless networkAbout backing up and restoring smartphone data Create a category for contacts, tasks or memos About categoriesCategorise a contact, task or memo Manage data synchronisation conflicts Turn off the prompt that appears before you delete items Typing icons How to TypingTyping Typing basics Type text using multi-tap Type a symbolType text using SureType technology Type an accent or special character Change options for typing input methods Type text using the predictive input methodTyping input methods Change your typing style Custom dictionary Word Substitution Turn off word substitution Spelling checkerUndo a Word Substitution change Create a word substitution entry Check spelling Cant check spellingChange options for checking spelling Click Typing and Language Spell Check Have no Advanced Style Options Troubleshooting TypingCant check spelling How to Keyboard Keyboard Set the trackpad sensitivity Troubleshooting KeyboardNo application opens when I press a Convenience key Turn trackpad sounds on or off About typing input languages How to LanguageLanguage Add a display language Cant find a display language on my smartphone Troubleshooting LanguageSome characters do not appear correctly on my smartphone Set options for backlighting How to Screen displayScreen display Organising applications on the Home screen About organising application icons Use greyscale or reverse contrast for the screen display Add a message that appears when your smartphone is lockedTurn on flashing LED notification for wireless coverage Themes Troubleshooting Screen display My display changed Turn off location aiding or location data How to GPS technologyGPS technology Turn on GPS technology Get your GPS location Troubleshooting GPS technologyPrevent others from tracking your location Cant use GPS technology Pan a map How to MapsMaps Zoom in to or out from a map View contact information for a point of interest View an address on a map using a linkView a list of points of interest near a location Add a location to your list of favourites Send a location Delete a location from your list of favouritesGet directions Press the key Remove as Favourite Clear a map Keep backlighting on when you track your movementCopy a location Change the units of measure for maps Troubleshooting MapsChange the font settings for maps Change the display language for maps User Guide Maps About multi-tasking How to ApplicationsApplications Create a BlackBerry ID Click Device Application Management Close an app so that it is not running in the backgroundView properties for an application View the size of an application database Troubleshooting ApplicationsDelete an application Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution Password attempts Click Install update Related information From a website Using the BlackBerry Desktop Software How to BlackBerry Device SoftwareOver the wireless network BlackBerry Device Software Click Device Software Updates Update the BlackBerry Device Software from a websiteClick Check for Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software Mobile network How to Mobile networkManage Connections Turn on or turn off a network connection Click Services Status Turn on or turn off flight modeCheck the status of network connections and services Roaming About roaming and international roaming Click Networks and Connections Mobile Network Switch wireless networks manuallyTurn on or turn off data service or set roaming options Highlight a wireless network 227 Change the order of preferred networks Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Wireless coverage indicators Possible solutions Troubleshooting Mobile networkError messages Data service unavailable Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Click Wi-Fi Network Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Click Wi-Fi Network Saved Wi-Fi Networks Connect to a Wi-Fi network manuallyClick Set-Up Wi-Fi Saved Wi-Fi Networks Click Save and Connect Related information Common options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Personal options WPA/WPA2 Enterprise options Set options for Wi-Fi diagnostic reports Install a root certificate on your smartphoneWi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Internet Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network 239 About Bluetooth Bluetooth technologyHow to Bluetooth technology Turn on or turn off Bluetooth technology Switch to a paired Bluetooth enabled device during a call Click Networks and Connections Bluetooth Connections Share contacts with a paired Bluetooth enabled car kit Delete a paired Bluetooth enabled device Send and receive a contact card using Bluetooth technologyRename a paired Bluetooth enabled device Press the key Send Contact Card Send Using Bluetooth Bluetooth technology options Bluetooth profiles Change the Contacts Transfer field Turn off a Bluetooth profileRestrict outgoing calls Set the Allow outgoing calls field to Never or If Unlocked Turn off the prompt that appears when connecting or pairing Change the pairing name for your BlackBerry smartphoneTurn off Bluetooth connection notification Clear the LED Connection Indicator check box Troubleshooting Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices Lose my connection with a Bluetooth enabled car kit My list of paired Bluetooth devices doesnt appearCant type a passkey on a Bluetooth enabled device Cant share contacts with a paired Bluetooth enabled device Set up a new dock Smart accessoriesAbout the Smart Accessories application Click Device Smart Accessories Delete a saved dock profile Power and battery How to Power and battery Click Display Screen Display About media cards How to Storage space and media cardsStorage space and media cards Supported media cards Click Device Storage Related information Restore smartphone data from your media cardView the amount of storage space used by media files About file encryption Format your media card or built-in media storageAbout compression Turn on encryption Tips Storage space and media cards Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognise my media card 258 How to Search Search Field Description Search for messagesMessage search criteria Do more with your message search results View, change or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results Add a contact to your SIM card How to SIM cardSIM card Copy a contact from your contact list to your SIM card Change or delete SIM card contacts Store text messages on your SIM card Protect your SIM card with a PIN code Change the display name for a phone numberAbout SIM card security Change the SIM card PIN code Set a smartphone password How to SecurityAbout the smartphone password Security Set a limit for smartphone password attempts Change the smartphone passwordLock your smartphone when you insert it in the holster Lock or unlock your smartphone Change the Password Keeper password Password KeeperAbout the Password Keeper Click Security Security Wipe Prevent password copying Set a limit for password attempts in the Password KeeperCopy a password Hide or show passwords in the Password Keeper About file encryption EncryptionAbout encrypting data on your smartphone Turn on encryption Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Certificates Create a shortcut for the memory cleaning applicationClick Security Advanced Security Settings Certificates About certificates Import a certificate or PGP key from a media card About certificate enrolmentDownload a certificate from a certification authority Press the key Import Certificate or Import PGP Key Property Description View properties for a certificateCertificate properties Press the key Send via Email or Send via PIN View one type of certificate or PGP keySend a certificate View the certificate chain for a certificate Status indicators for certificates IndicatorDescriptionDelete a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificateRevoke a certificate Reason Description Certificate revocation reasonsAdd an email address to a certificate Press the key Associate Addresses Click Security Advanced Security Settings Certificates Press the key Fetch Updated PGP Key Download an updated PGP key from an LDAP-enabled serverClick Security Advanced Security Settings PGP Keys Download a personal PGP key from the PGP Universal Server Send a PGP key View details for a PGP keyPGP key properties Clear the PGP data cache PGP key status PGP key status indicatorsDelete a PGP key Check the revocation status of a PGP key PGP key options Change the display name for a PGP key Revoke a PGP keyPGP key revocation reasons Change connection information for a certificate server Certificate serversAdd a certificate server Send connection information for a certificate server Connection options for LDAP-enabled serversConnection options for Ocsp and CRL servers Delete a certificate server Key store Change the key store passwordChange when your smartphone deletes the key store password About the key store Change the refresh rate for certificate revocation lists Turn off automatic back-up and restore of key store dataClick Security Advanced Security Settings Key Stores Smart cards About using a smart card with your smartphoneTurn on two-factor authentication Clear the Smart Password Entry check box About smart password entryTurn off smart password entry Import a certificate from a smart card Use a certificate to authenticate your smart card Switch smart password filtersPrerequisites Using authentication certificates Turn off notification for smart card connections Store the passphrase for your smart card on your smartphone VPN settingsChange the user name and password for a VPN profile About VPN profiles Change the software token for a VPN profile Verify security software manuallyAbout software tokens Change the PIN for a software token on your smartphone Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control Turn off a prompt for a third-party application connection Turn on safe modeClick Device Advanced System Settings TCP IP Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Cant download a PGP key from an LDAP-enabled server Cant download a certificate Run a diagnostic report Service books and diagnostic reportsAccept, delete or restore a service book View, submit or delete a diagnostic report Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Synchronisation How to SynchronisationSynchronise email over the wireless network 303 Manage email reconciliation conflicts Troubleshooting Synchronisation 306 Screen accessibility options Accessibility optionsHow to Accessibility Audio and phone accessibility options Add or delete a contact alert TTY support Voice dialling Perform an action using a voice command Available voice commands Typing accessibility options Click Typing and Input Word Substitution Convert a measurement CalculatorUse the calculator Certificate GlossaryBlackBerry MDS CRL server IT policy DSML-enabled serverLocation Settings Personal certificate LDAP-enabled serverMass storage mode Personal PGP key Public key Root certificate Triple DES Legal notice 318 User Guide Legal notice User Guide Legal notice User Guide Legal notice