Blackberry P'9981 manual Hide messages from the Messages application

User Guide Messages

•If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing

Table. Press the key > Register Now.

•Verify that data service is turned on.

•If you use email filters, verify that the options for email filters are set correctly.

•Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

•Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritise or delete an email filter, 71

Forward messages from a specific email folder to your smartphone, 77

Some messages no longer appear on my smartphone

If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages.

If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone.

A message, attachment or Google Mail conversation is cut short or doesn't appear

Try the following actions:

•Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections.

•If "More available" appears at the end of the message or attachment, press the key > More or More All.

•If part of a Google Mail conversation doesn't appear, press the key > More of Conversation.

•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again.

Related information

Receive only the first section of long email messages, 78

Receive only the first section of long email messages, 78

The number of new or unread messages is different than I expect

The number of new or unread messages includes saved messages and filed messages.

If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.

Related information View filed messages, 66

Hide messages from the Messages application, 75

96