Blackberry P'9981 manual Troubleshooting Synchronisation

User Guide Synchronisation

Troubleshooting: Synchronisation

Email messages aren't reconciling over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless email reconciliation is turned on.

•Reconcile email messages manually.

Organiser data isn't synchronising over the wireless network

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application and MemoPad.

•If you use the BlackBerry Internet Service, you must synchronise calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

Contact list field data isn't appearing on my computer

You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronise it with the email application on your computer, because the birthday field is a date field in the email application on your computer.

Related information

Create a custom contact field, 175

Some characters in calendar entries don't appear correctly after synchronisation

If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters.

On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer.

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