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User Guide

Storage space and media cards

Tips: Freeing space for your music, pictures, videos and files, 26

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Contents

P9981 User Guide SWD-1735726-1214094109-032 Contents 152 Keyboard 199 Search 259 Your P9981 smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone Bluetooth enhancements About the BlackBerry IDTouch-free call answering Picture enhancements Visit the Set-up application Important keys Keys on the right side of your smartphone Volume/Mute Flashing LEDRight convenience Key Icons Application icons Media Instant messagingApplications BlackBerry Device Software update Personal organiserFiles Social networking and mobile purchasing Home screen icons Games Typing icons Battery power level iconsMessage inbox icons Phone icons Calendar iconsCamera icons Video camera Show or hide a Home screen panel Your Home screenAdd a shortcut to your Home screen or Favourites panel Change where apps that you download appear Show, hide or find an application iconMove an application icon Change themes Feature availability Change what happens when you type on the Home screenAdd a message that appears when your smartphone is locked Click Display Message on Lock Screen Click the Options icon. Click Security Security Status Information View IT Policy Find more information How to TopSet up an email address BlackBerry App World icon. Press the key Help About using your smartphone as a tethered modemAbout downloading apps with the BlackBerry App World Copy contacts from your SIM card to your contact list Send a text messageView a location on a map Press the key Copy All To Contacts Turn on or turn off flight mode Lock or unlock your smartphoneTurn off word substitution Click Typing and Language Typing Tips Managing indicators Tips TopTips Finding apps Key Show All Prior Read UpdatesTips Updating your software Tips Extending battery life Switch to the Favourites , Media , DownloadsTips Doing things quickly Frequent panels Delete Original Text Click Device Auto On/OffProfiles icon. Click Change Sounds and Alerts Click Security Password Tips Keeping your information safeKey Memory Use Options . Change the Image Size or Video Format Use a picture as your smartphone wallpaper Personalise TopChange your ringtone, notifiers, reminders or alerts Add, rename or delete a folder on the home screen Add or change your signatureChange the language Change the display font Set up speed dial for a contact Assign an application to a convenience keyAdd or delete a contact alert Add a contact picture for caller ID Troubleshooting Top Cant make or receive calls Im not receiving messages Cant send messages Forget my smartphone password Screen turns off Email messages arent reconciling over the wireless network Organiser data isnt synchronising over the wireless networkCant pair with a Bluetooth enabled device Media player screen closes Related information Tips and shortcuts Tips Doing things quickly Tips Extending battery life Tips Finding apps Options. Change the Image Size or Video Format field Tips Updating your software Tips Managing indicators Tips Keeping your information safe Key Mark Read Troubleshooting ShortcutsCant use a shortcut How to Phone PhonePhone at a glance Phone icons Phone basics Answer a second call Make a callAnswer or end a call Dial using numbers or letters Switch applications during a callAbout using a headset Change your ringtone, notifiers, reminders or alerts Volume About emergency calls and Emergency Callback ModeAdjust the volume Emergency calls Speed dial Call waiting, call forwarding and call blocking Turn on or turn off call waitingAbout call forwarding Forward or stop forwarding calls Change the call blocking password Add, change or delete a call forwarding numberAbout call blocking Block or stop blocking calls Fixed dialling and smart dialling About fixed diallingTurn on fixed dialling Add, change or delete a contact in your fixed dialling list About conference calls Conference callsAbout smart dialling Call logs Make a conference callCreate a phone number link for a conference call About call logs Multiple phone numbers Delete call logsAdd, change or delete call log notes View or hide call logs in the Messages application Switch the active phone number Phone optionsTurn on or turn off dialling from the lock screen Sort phone numbers or contacts on the phone screen Hide or display your phone number when you make calls Press the key Options In-call SettingsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster Reset a call timer Turn on hearing aid modeAbout TTY support Turn on or turn off TTY support About your voice mail greeting and voice mail password Change the voice mail access number and passwordVoice mail Check your voice mail Troubleshooting Phone Some features arent available on my smartphone Cant check my voice mail Cant block callsCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone Voice commands How to Voice commandsPerform an action using a voice command Change the options for voice prompts Voice command Description Available voice commandsChange the language for voice commands Cant make calls using a voice command Troubleshooting Voice commandsTurn off choice lists for voice commands Messages at a glance Send an email How to MessagesMessages Save a draft of a message Resend a messageCheck spelling Delete a message Attach a contact card to a messageBlind carbon copy a contact Search for text in a message, in a file or on a webpage View an address instead of a display name Save a messageView saved messages Hide sent messages from the message inbox Hide the new or unread message indicator Set how long your smartphone stores messages Attach a file to an email How to EmailComposing and sending email Send an email Delete the disclaimer from an email Delete the original text from a reply messageStop a message from being sent Email filters About email filters Create an email filter based on a contact or subject Options for email filtersPress the key Options Email Filters Press the key Filter by Sender or Subject Turn on an email filter Change, prioritise or delete an email filter Change the Delete On field to Mailbox & Handheld Synchronise email over the wireless networkPress the key Options Email Reconciliation About synchronisation conflicts Manage email reconciliation conflictsStop forwarding email to your smartphone Press the key Purge Deleted Items Viewing and replying to email About email account icons Preview more of grouped email messagesView email in plain text format Organising your email inbox About flags Add, change or remove a flag Change how you group email messagesHide messages from the Messages application Change how a message inbox displays messages Click Display Message Categorisation Mark a message as read or unreadFile an email Add, move, rename or delete an email folder Hide filed email from the message inbox Receive only the first section of long email messages Clear the Save Copy In Sent Folder check box Set an out-of-office reply Change options for your personal email accountSelect the Use Out Of Office Reply check box Press the key Options Email Account Management Turn on or turn off read receipts Stop loading pictures in Html email messagesStop displaying recent contacts in email address fields Clear the Download Images Automatically check box Google Mail About Google Mail on your smartphone Add or remove a Google Mail starApply or remove a Google Mail label View Google Mail messages with a specific label Troubleshooting Email Archive a Google Mail message or conversationMove archived Google Mail messages to your message inbox Report spam sent to your Google Mail account Email messages arent reconciling over the wireless network Im not receiving messages Some email folders appear dimmed Some messages no longer appear on my smartphoneHtml email messages dont appear correctly Number of new or unread messages is different than I expect Some features arent available on my smartphoneEmail filters arent working correctly About text messages How to Text messagesText messages Picture Video Location Audio Voice Note Contact Appointment Composing and sending text messages Send a text messageSet the importance level for text messages that you send Set whether pressing the Enter key sends text messages Add an appointment to your calendar from a text message Show names in the history of text messagesChange how your text messages look Delete the history from a text message Save a media file from a text message Save a contact card from a messageBlock text messages Turn off Word Substitution for text messages Turn on cell broadcasting Set a wireless network type for sending text messagesCell broadcasting About cell broadcasting Click Device Advanced System Settings Cell Broadcasting Personalise Text messagesStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Troubleshooting Text messages Cant send text messagesIm not receiving text messages Cant turn on cell broadcasting How to PIN messages PIN messagesCompose and send a PIN message Create a link for a PIN Troubleshooting PIN messages Hide messages from the Messages application How to Attachments AttachmentsAbout files and attachments Open and save an attachment Save a file or an attachment Send a fileOpen a link in a file or an attachment Click Download Attachment or Download File Set font options for a file or an attachment View properties for a fileContact cards About contact cards Attach a contact card to a message Troubleshooting Attachments Skipped content bar appears in a documentSecurity options for messages Block incoming messages Reset a blocked message counter Press the Reset Count or Reset All CountsAdd a contact to your allowed sender list Click Security Firewall Encrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Attachment indicators in S/MIME-protected messages Attach a certificate to a messageDownload the certificate used to sign or encrypt a message Add a certificate from a message View encryption information for a weakly encrypted message Indicator DescriptionView the certificate used to sign or encrypt a message Click Security S/MIME Encryption status indicatorsCheck the status of a certificate or certificate chain Change the default signing and encryption option Change the default message classificationClick Device Advanced System Settings Default Services About message classifications Change the size of S/MIME indicators in messages Click Security S/MIME Change the Message Viewer Icons field About IBM Lotus Notes native encrypted messages IBM Lotus Notes native encrypted messagesCant open an attachment in an encrypted message Encrypt a message using IBM Lotus Notes native encryption PGP protected messagesEncrypt a PGP protected message with a passphrase Select the Use Conventional Encryption check box Attachment indicators in PGP protected messages Attach a PGP key to a messageDownload the PGP key used to sign or encrypt a message Add a PGP key from a message View the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Click Security PGP More data to verify the trust status of the keySender’s PGP key is expired Change the size of PGP indicators in messages Change the encryption algorithms for PGP protected messages Click Security PGP Change the Message Viewer Icons field Cant open an attachment in an encrypted message File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename or delete a file View the table of contents in a document View a hidden file or folderView tracked changes in a document Move around a spreadsheet View the content of a cell Switch presentation viewsSwitch slides Change the size of a column Troubleshooting Files Skipped content bar appears in a documentQuestion mark appears on a slide Save a slide How to Media Adjust the volumeAmplify the volume using the audio boost feature Media Improve sound quality for media files Turn on or turn off audio and video shortcutsSort media files Copy, move, rename or delete a file Change the Close Media Player When Inactive field View properties for a fileTurn off media card support About transferring and synchronising media files Send a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Create a standard or an automatic playlist Add the song that is playing to a playlistMove or delete a song in a playlist Rename or delete a playlist Cant open media files Troubleshooting MusicCant save media files Keep backlighting on when you play a video VideosCant use a shortcut Media player screen closes Select the Display Closed Captions check box Troubleshooting VideosDisplay closed captions in videos Video camera How to Video camera Change the video camera scene modeRecord a video Turn on or off video lighting Troubleshooting Video camera Change the video size and formatChange the location for storing videos that you take Reduce blurriness in the videos that you take Camera Flash dims or turns off How to Camera Change the flash setting for pictures that you takeCamera at a glance Camera icons Take a picture Change the camera scene mode Change the size of pictures that you takeGeotag pictures that you take Turn off digital zoom for the camera Troubleshooting Camera Change the Warn when pictures remaining drops to fieldChange the review duration of the pictures that you take Change the location for storing pictures that you take Some pictures that I take are blurry How to Pictures PicturesPictures at a glance Zoom, pan or rotate a picture Save a picture from a text message or a web View pictures as a slide show Change your slide show optionsView pictures in list view or thumbnail view Organise pictures by date or folder Troubleshooting Pictures Import pictures to the Pictures applicationFind a picture that you took with the camera Click Import Pictures Receive an error message after I rotate a picture Troubleshooting Voice notes My smartphone isnt using the correct ringtone or wallpaperVoice notes Record a voice note 146 147 How to Ringtones, sounds and alerts Ringtones, sounds and alertsAbout ringtones, sounds and alerts Add or delete a custom profile Silence your smartphone Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ringtones, sounds and alerts Browser at a glance How to BrowserBrowser Open, close or switch between tabs Browser basicsBrowsing webpages Visit a web page or search the Internet Zoom in to or out from a web Search for text in a message, in a file or on a webpage View a list of web pages that you visited recentlyTurn on browser shortcuts Move back, move forward or refresh a webpage Return to the browser home Close the browserPlay a media file on a webpage Download a file from a webpage Browser bookmarks Browser options Send a bookmark for a webpageMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change your default search engine Change the font size for text on webpagesAdd a search engine from a website Set the character encoding for all webpages Stop blocking pop-ups on webpages Delete browsing informationTurn off cookies in the browser Click Clear Now Browser security Turn off JavaScript supportTurn on geolocation in the browser About TLS Click Security Advanced Security Settings TLS Manage browser security About browser push Add a trusted content serverBrowser push RSS feeds Browser push optionsTurn off browser push About RSS feeds Troubleshooting Browser Cant open a new tabCannot play a song or video on a web No browser is available on my smartphone How to Calendar CalendarSynchronising calendar About backing up and restoring smartphone data Synchronise organiser data over the wireless network Select the Wireless Synchronisation check box Switch calendar views Calendar basicsManage data synchronisation conflicts Go to a specific date in the calendar Meetings Set an alarm in the calendarSwitch calendars Delete an appointment, meeting or alarm View your calendar when responding to a meetingRespond to a meeting invitation Check availability of meeting participants Calendar options Forward a meeting invitationDelegate a meeting invitation Send an email to all meeting participants Change the default calendar Change options for remindersChange options for multiple calendars Change how long your smartphone stores calendar entries Conference call meetings Show tasks in the calendarCreate a conference call meeting from your smartphone Create a conference call meeting from your computer Troubleshooting Calendar Cant set some fields when scheduling appointmentsCant schedule appointments that span multiple days Enter a conference call meeting Cant enter a conference call with the Join Now option Contact basics How to ContactsContacts Change or delete a contact Search for a contact Add a contact picture for caller ID Change or delete a contact pictureAbout categories Categorise a contact, task or memo Synchronising contacts Create a category for contacts, tasks or memos 179 Personal distribution lists Multiple contact listsCreate a personal distribution list Change or delete a personal distribution list Change the default contact list Contact list optionsView a different contact list Change the display options for contacts Troubleshooting Contacts Contact list field data isnt appearing on my computerMy contact pictures keep changing Sort contacts or tasks How to Clock ClockSet the date and time Display a second time zone on the clock Set options for bedside clock mode Turn on the alarmSilence the alarm Turn on bedside clock mode Use the timerChange timer notification options Use the stopwatch Troubleshooting Clock Time on my smartphone is not correct Tasks and memos Create a task or memoSend a task or memo Change or delete a task or memo Hide completed tasks Show tasks in the calendarSynchronising tasks and memos About synchronisation and reconciliation About synchronisation conflicts Synchronise organiser data over the wireless networkAbout backing up and restoring smartphone data About categories Categorise a contact, task or memoCreate a category for contacts, tasks or memos Manage data synchronisation conflicts Turn off the prompt that appears before you delete items How to Typing TypingTyping icons Typing basics Type a symbol Type text using SureType technologyType text using multi-tap Type an accent or special character Type text using the predictive input method Typing input methodsChange options for typing input methods Change your typing style Custom dictionary Word Substitution Spelling checker Undo a Word Substitution changeTurn off word substitution Create a word substitution entry Cant check spelling Change options for checking spellingCheck spelling Click Typing and Language Spell Check Have no Advanced Style Options Troubleshooting TypingCant check spelling How to Keyboard Keyboard Troubleshooting Keyboard No application opens when I press a Convenience keySet the trackpad sensitivity Turn trackpad sounds on or off How to Language LanguageAbout typing input languages Add a display language Cant find a display language on my smartphone Troubleshooting LanguageSome characters do not appear correctly on my smartphone Set options for backlighting How to Screen displayScreen display Organising applications on the Home screen About organising application icons Add a message that appears when your smartphone is locked Turn on flashing LED notification for wireless coverageUse greyscale or reverse contrast for the screen display Themes Troubleshooting Screen display My display changed How to GPS technology GPS technologyTurn off location aiding or location data Turn on GPS technology Troubleshooting GPS technology Prevent others from tracking your locationGet your GPS location Cant use GPS technology How to Maps MapsPan a map Zoom in to or out from a map View an address on a map using a link View a list of points of interest near a locationView contact information for a point of interest Add a location to your list of favourites Delete a location from your list of favourites Get directionsSend a location Press the key Remove as Favourite Clear a map Keep backlighting on when you track your movementCopy a location Troubleshooting Maps Change the font settings for mapsChange the units of measure for maps Change the display language for maps User Guide Maps How to Applications ApplicationsAbout multi-tasking Create a BlackBerry ID Click Device Application Management Close an app so that it is not running in the backgroundView properties for an application Troubleshooting Applications Delete an applicationView the size of an application database Deleted an app that I want back Error messages BlackBerry Device Software Error message and cause Possible solution Password attempts Click Install update Related information How to BlackBerry Device Software Over the wireless networkFrom a website Using the BlackBerry Desktop Software BlackBerry Device Software Update the BlackBerry Device Software from a website Click Check for UpdatesClick Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software How to Mobile network Manage ConnectionsMobile network Turn on or turn off a network connection Turn on or turn off flight mode Check the status of network connections and servicesClick Services Status Roaming About roaming and international roaming Click Networks and Connections Mobile Network Switch wireless networks manuallyTurn on or turn off data service or set roaming options Highlight a wireless network 227 Change the order of preferred networks Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Wireless coverage indicators Troubleshooting Mobile network Error messages Data service unavailablePossible solutions Cant connect to the mobile network Wi-Fi technology How to Wi-Fi technology Click Wi-Fi Network Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Connect to a Wi-Fi network manually Click Set-Up Wi-Fi Saved Wi-Fi NetworksClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related information Common options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Personal options WPA/WPA2 Enterprise options Install a root certificate on your smartphone Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic reportSet options for Wi-Fi diagnostic reports Connection permissions for third-party applications About using Wi-Fi with VPN and software tokens Internet Troubleshooting Wi-Fi technology Cant connect to a Wi-Fi network 239 Bluetooth technology How to Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Switch to a paired Bluetooth enabled device during a call Click Networks and Connections Bluetooth Connections Share contacts with a paired Bluetooth enabled car kit Send and receive a contact card using Bluetooth technology Rename a paired Bluetooth enabled deviceDelete a paired Bluetooth enabled device Press the key Send Contact Card Send Using Bluetooth Bluetooth technology options Bluetooth profiles Turn off a Bluetooth profile Restrict outgoing callsChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If Unlocked Change the pairing name for your BlackBerry smartphone Turn off Bluetooth connection notificationTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check box Troubleshooting Bluetooth technology Turn off automatic reconnection to Bluetooth enabled devices My list of paired Bluetooth devices doesnt appear Cant type a passkey on a Bluetooth enabled deviceLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device Smart accessories About the Smart Accessories applicationSet up a new dock Click Device Smart Accessories Delete a saved dock profile Power and battery How to Power and battery Click Display Screen Display How to Storage space and media cards Storage space and media cardsAbout media cards Supported media cards Click Device Storage Related information Restore smartphone data from your media cardView the amount of storage space used by media files Format your media card or built-in media storage About compressionAbout file encryption Turn on encryption Tips Storage space and media cards Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognise my media card 258 How to Search Search Field Description Search for messagesMessage search criteria Do more with your message search results View, change or delete a saved search Search for a contact Troubleshooting SearchDont get any voice enabled search results How to SIM card SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM card Change or delete SIM card contacts Store text messages on your SIM card Change the display name for a phone number About SIM card securityProtect your SIM card with a PIN code Change the SIM card PIN code How to Security About the smartphone passwordSet a smartphone password Security Change the smartphone password Lock your smartphone when you insert it in the holsterSet a limit for smartphone password attempts Lock or unlock your smartphone Password Keeper About the Password KeeperChange the Password Keeper password Click Security Security Wipe Set a limit for password attempts in the Password Keeper Copy a passwordPrevent password copying Hide or show passwords in the Password Keeper Encryption About encrypting data on your smartphoneAbout file encryption Turn on encryption Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Create a shortcut for the memory cleaning application Click Security Advanced Security Settings CertificatesCertificates About certificates About certificate enrolment Download a certificate from a certification authorityImport a certificate or PGP key from a media card Press the key Import Certificate or Import PGP Key Property Description View properties for a certificateCertificate properties Press the key Send via Email or Send via PIN View one type of certificate or PGP keySend a certificate View the certificate chain for a certificate Status indicators for certificates IndicatorDescriptionDelete a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificateRevoke a certificate Certificate revocation reasons Add an email address to a certificateReason Description Press the key Associate Addresses Click Security Advanced Security Settings Certificates Download an updated PGP key from an LDAP-enabled server Click Security Advanced Security Settings PGP KeysPress the key Fetch Updated PGP Key Download a personal PGP key from the PGP Universal Server Send a PGP key View details for a PGP keyPGP key properties PGP key status PGP key status indicators Delete a PGP keyClear the PGP data cache Check the revocation status of a PGP key PGP key options Change the display name for a PGP key Revoke a PGP keyPGP key revocation reasons Change connection information for a certificate server Certificate serversAdd a certificate server Connection options for LDAP-enabled servers Connection options for Ocsp and CRL serversSend connection information for a certificate server Delete a certificate server Change the key store password Change when your smartphone deletes the key store passwordKey store About the key store Change the refresh rate for certificate revocation lists Turn off automatic back-up and restore of key store dataClick Security Advanced Security Settings Key Stores Smart cards About using a smart card with your smartphoneTurn on two-factor authentication About smart password entry Turn off smart password entryClear the Smart Password Entry check box Import a certificate from a smart card Switch smart password filters Prerequisites Using authentication certificatesUse a certificate to authenticate your smart card Turn off notification for smart card connections VPN settings Change the user name and password for a VPN profileStore the passphrase for your smart card on your smartphone About VPN profiles Verify security software manually About software tokensChange the software token for a VPN profile Change the PIN for a software token on your smartphone Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control Turn on safe mode Click Device Advanced System Settings TCP IPTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Troubleshooting Security Cant unlock my smartphone using my smart card Cant download a PGP key from an LDAP-enabled server Cant download a certificate Service books and diagnostic reports Accept, delete or restore a service bookRun a diagnostic report View, submit or delete a diagnostic report Set a default recipient for diagnostic reports Cant run or submit a diagnostic report Synchronisation How to SynchronisationSynchronise email over the wireless network 303 Manage email reconciliation conflicts Troubleshooting Synchronisation 306 Accessibility options How to AccessibilityScreen accessibility options Audio and phone accessibility options Add or delete a contact alert TTY support Voice dialling Perform an action using a voice command Available voice commands Typing accessibility options Click Typing and Input Word Substitution Convert a measurement CalculatorUse the calculator Glossary BlackBerry MDSCertificate CRL server IT policy DSML-enabled serverLocation Settings LDAP-enabled server Mass storage modePersonal certificate Personal PGP key Public key Root certificate Triple DES Legal notice 318 User Guide Legal notice User Guide Legal notice User Guide Legal notice

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Models: P'9981

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