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Blackberry P'9981 manual 147

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User Guide P9981 SWD-1735726-1214094109-032 Contents 152 Keyboard 199 Search 259 Your P9981 smartphone at a glance New in BlackBerry Quick HelpGetting started Your smartphone About the BlackBerry ID Bluetooth enhancementsTouch-free call answering Picture enhancements Important keys Visit the Set-up application Flashing LED Keys on the right side of your smartphone Volume/MuteRight convenience Key Application icons Icons Media Instant messagingApplications Personal organiser BlackBerry Device Software updateFiles Social networking and mobile purchasing Games Home screen icons Typing icons Battery power level iconsMessage inbox icons Calendar icons Phone iconsCamera icons Video camera Show or hide a Home screen panel Your Home screenAdd a shortcut to your Home screen or Favourites panel Show, hide or find an application icon Change where apps that you download appearMove an application icon Change themes Change what happens when you type on the Home screen Feature availabilityAdd a message that appears when your smartphone is locked Click Display Message on Lock Screen Information View IT Policy Click the Options icon. Click Security Security Status Find more information How to TopSet up an email address BlackBerry App World icon. Press the key Help About using your smartphone as a tethered modemAbout downloading apps with the BlackBerry App World Send a text message Copy contacts from your SIM card to your contact listView a location on a map Press the key Copy All To Contacts Lock or unlock your smartphone Turn on or turn off flight modeTurn off word substitution Click Typing and Language Typing Tips Top Tips Managing indicatorsTips Finding apps Key Show All Prior Read UpdatesTips Updating your software Switch to the Favourites , Media , Downloads Tips Extending battery lifeTips Doing things quickly Frequent panels Delete Original Text Click Device Auto On/OffProfiles icon. Click Change Sounds and Alerts Tips Keeping your information safe Click Security PasswordKey Memory Use Options . Change the Image Size or Video Format Use a picture as your smartphone wallpaper Personalise TopChange your ringtone, notifiers, reminders or alerts Add or change your signature Add, rename or delete a folder on the home screenChange the language Change the display font Assign an application to a convenience key Set up speed dial for a contactAdd or delete a contact alert Add a contact picture for caller ID Cant make or receive calls Troubleshooting Top Cant send messages Im not receiving messages Screen turns off Forget my smartphone password Organiser data isnt synchronising over the wireless network Email messages arent reconciling over the wireless networkCant pair with a Bluetooth enabled device Media player screen closes Related information Tips Doing things quickly Tips and shortcuts Tips Extending battery life Options. Change the Image Size or Video Format field Tips Finding apps Tips Updating your software Tips Keeping your information safe Tips Managing indicators Key Mark Read Troubleshooting ShortcutsCant use a shortcut Phone How to PhonePhone at a glance Phone icons Phone basics Answer a second call Make a callAnswer or end a call Switch applications during a call Dial using numbers or lettersAbout using a headset Change your ringtone, notifiers, reminders or alerts About emergency calls and Emergency Callback Mode VolumeAdjust the volume Emergency calls Speed dial Turn on or turn off call waiting Call waiting, call forwarding and call blockingAbout call forwarding Forward or stop forwarding calls Add, change or delete a call forwarding number Change the call blocking passwordAbout call blocking Block or stop blocking calls About fixed dialling Fixed dialling and smart diallingTurn on fixed dialling Add, change or delete a contact in your fixed dialling list About conference calls Conference callsAbout smart dialling Make a conference call Call logsCreate a phone number link for a conference call About call logs Delete call logs Multiple phone numbersAdd, change or delete call log notes View or hide call logs in the Messages application Phone options Switch the active phone numberTurn on or turn off dialling from the lock screen Sort phone numbers or contacts on the phone screen Press the key Options In-call Settings Hide or display your phone number when you make callsTurn off the prompt that appears before you delete items Change how you answer or end calls with the holster Turn on hearing aid mode Reset a call timerAbout TTY support Turn on or turn off TTY support Change the voice mail access number and password About your voice mail greeting and voice mail passwordVoice mail Check your voice mail Some features arent available on my smartphone Troubleshooting Phone Cant block calls Cant check my voice mailCant change the number of times that my smartphone rings My phone number appears as Unknown in the Phone application My headset makes calls instead of my smartphone How to Voice commands Voice commandsPerform an action using a voice command Change the options for voice prompts Voice command Description Available voice commandsChange the language for voice commands Cant make calls using a voice command Troubleshooting Voice commandsTurn off choice lists for voice commands Messages at a glance Send an email How to MessagesMessages Save a draft of a message Resend a messageCheck spelling Attach a contact card to a message Delete a messageBlind carbon copy a contact Search for text in a message, in a file or on a webpage Save a message View an address instead of a display nameView saved messages Hide sent messages from the message inbox Set how long your smartphone stores messages Hide the new or unread message indicator Attach a file to an email How to EmailComposing and sending email Send an email Delete the original text from a reply message Delete the disclaimer from an emailStop a message from being sent Email filters About email filters Options for email filters Create an email filter based on a contact or subjectPress the key Options Email Filters Press the key Filter by Sender or Subject Change, prioritise or delete an email filter Turn on an email filter Change the Delete On field to Mailbox & Handheld Synchronise email over the wireless networkPress the key Options Email Reconciliation Manage email reconciliation conflicts About synchronisation conflictsStop forwarding email to your smartphone Press the key Purge Deleted Items Preview more of grouped email messages Viewing and replying to email About email account iconsView email in plain text format Organising your email inbox About flags Change how you group email messages Add, change or remove a flagHide messages from the Messages application Change how a message inbox displays messages Click Display Message Categorisation Mark a message as read or unreadFile an email Hide filed email from the message inbox Add, move, rename or delete an email folder Clear the Save Copy In Sent Folder check box Receive only the first section of long email messages Change options for your personal email account Set an out-of-office replySelect the Use Out Of Office Reply check box Press the key Options Email Account Management Stop loading pictures in Html email messages Turn on or turn off read receiptsStop displaying recent contacts in email address fields Clear the Download Images Automatically check box Add or remove a Google Mail star Google Mail About Google Mail on your smartphoneApply or remove a Google Mail label View Google Mail messages with a specific label Archive a Google Mail message or conversation Troubleshooting EmailMove archived Google Mail messages to your message inbox Report spam sent to your Google Mail account Im not receiving messages Email messages arent reconciling over the wireless network Some email folders appear dimmed Some messages no longer appear on my smartphoneHtml email messages dont appear correctly Number of new or unread messages is different than I expect Some features arent available on my smartphoneEmail filters arent working correctly About text messages How to Text messagesText messages Picture Video Location Audio Voice Note Contact Appointment Composing and sending text messages Send a text messageSet the importance level for text messages that you send Set whether pressing the Enter key sends text messages Show names in the history of text messages Add an appointment to your calendar from a text messageChange how your text messages look Delete the history from a text message Save a contact card from a message Save a media file from a text messageBlock text messages Turn off Word Substitution for text messages Turn on cell broadcasting Set a wireless network type for sending text messagesCell broadcasting About cell broadcasting Personalise Text messages Click Device Advanced System Settings Cell BroadcastingStop receiving messages from a cell broadcast channel Rename a cell broadcast channel Cant send text messages Troubleshooting Text messagesIm not receiving text messages Cant turn on cell broadcasting PIN messages How to PIN messagesCompose and send a PIN message Create a link for a PIN Troubleshooting PIN messages Hide messages from the Messages application Attachments How to AttachmentsAbout files and attachments Open and save an attachment Send a file Save a file or an attachmentOpen a link in a file or an attachment Click Download Attachment or Download File View properties for a file Set font options for a file or an attachmentContact cards About contact cards Attach a contact card to a message Skipped content bar appears in a document Troubleshooting AttachmentsSecurity options for messages Block incoming messages Press the Reset Count or Reset All Counts Reset a blocked message counterAdd a contact to your allowed sender list Click Security Firewall Encrypt a message with a passphrase MIME-protected messagesSign or encrypt a message Attach a certificate to a message Attachment indicators in S/MIME-protected messagesDownload the certificate used to sign or encrypt a message Add a certificate from a message View encryption information for a weakly encrypted message Indicator DescriptionView the certificate used to sign or encrypt a message Click Security S/MIME Encryption status indicatorsCheck the status of a certificate or certificate chain Change the default message classification Change the default signing and encryption optionClick Device Advanced System Settings Default Services About message classifications Click Security S/MIME Change the Message Viewer Icons field Change the size of S/MIME indicators in messages About IBM Lotus Notes native encrypted messages IBM Lotus Notes native encrypted messagesCant open an attachment in an encrypted message PGP protected messages Encrypt a message using IBM Lotus Notes native encryptionEncrypt a PGP protected message with a passphrase Select the Use Conventional Encryption check box Attach a PGP key to a message Attachment indicators in PGP protected messagesDownload the PGP key used to sign or encrypt a message Add a PGP key from a message View the PGP key used to sign or encrypt a message PGP protected message status Encryption status indicatorsDigital signature indicators for PGP protected messages Click Security PGP More data to verify the trust status of the keySender’s PGP key is expired Change the size of PGP indicators in messages Click Security PGP Change the Message Viewer Icons field Change the encryption algorithms for PGP protected messages Cant open an attachment in an encrypted message File basics How to FilesFiles and attachments Search for a file that is saved on your smartphone Send a file Hide a file or folder Managing files and attachmentsCopy, move, rename or delete a file View a hidden file or folder View the table of contents in a documentView tracked changes in a document Move around a spreadsheet Switch presentation views View the content of a cellSwitch slides Change the size of a column Skipped content bar appears in a document Troubleshooting FilesQuestion mark appears on a slide Save a slide Adjust the volume How to MediaAmplify the volume using the audio boost feature Media Turn on or turn off audio and video shortcuts Improve sound quality for media filesSort media files Copy, move, rename or delete a file View properties for a file Change the Close Media Player When Inactive fieldTurn off media card support About transferring and synchronising media files Send a file File extensions Video file formats Audio file formats Receive a media file using Bluetooth technologySupported audio and video file formats and extensions Shuffle or repeat songs How to MusicMusic Add the song that is playing to a playlist Create a standard or an automatic playlistMove or delete a song in a playlist Rename or delete a playlist Cant open media files Troubleshooting MusicCant save media files Videos Keep backlighting on when you play a videoCant use a shortcut Media player screen closes Select the Display Closed Captions check box Troubleshooting VideosDisplay closed captions in videos Video camera Change the video camera scene mode How to Video cameraRecord a video Turn on or off video lighting Change the video size and format Troubleshooting Video cameraChange the location for storing videos that you take Reduce blurriness in the videos that you take Flash dims or turns off Camera Change the flash setting for pictures that you take How to CameraCamera at a glance Camera icons Take a picture Change the size of pictures that you take Change the camera scene modeGeotag pictures that you take Turn off digital zoom for the camera Change the Warn when pictures remaining drops to field Troubleshooting CameraChange the review duration of the pictures that you take Change the location for storing pictures that you take Some pictures that I take are blurry Pictures How to PicturesPictures at a glance Zoom, pan or rotate a picture Save a picture from a text message or a web Change your slide show options View pictures as a slide showView pictures in list view or thumbnail view Organise pictures by date or folder Import pictures to the Pictures application Troubleshooting PicturesFind a picture that you took with the camera Click Import Pictures Receive an error message after I rotate a picture My smartphone isnt using the correct ringtone or wallpaper Troubleshooting Voice notesVoice notes Record a voice note 146 147 Ringtones, sounds and alerts How to Ringtones, sounds and alertsAbout ringtones, sounds and alerts Add or delete a custom profile Silence your smartphone Turn on or turn off event sounds Change alarm notification optionsClick Accessibility Troubleshooting Ringtones, sounds and alerts Browser at a glance How to BrowserBrowser Browser basics Open, close or switch between tabsBrowsing webpages Visit a web page or search the Internet Zoom in to or out from a web View a list of web pages that you visited recently Search for text in a message, in a file or on a webpageTurn on browser shortcuts Move back, move forward or refresh a webpage Close the browser Return to the browser homePlay a media file on a webpage Download a file from a webpage Browser bookmarks Send a bookmark for a webpage Browser optionsMove a bookmark for a webpage Add, rename, or delete a bookmark folder for webpages Change the font size for text on webpages Change your default search engineAdd a search engine from a website Set the character encoding for all webpages Delete browsing information Stop blocking pop-ups on webpagesTurn off cookies in the browser Click Clear Now Turn off JavaScript support Browser securityTurn on geolocation in the browser About TLS Manage browser security Click Security Advanced Security Settings TLS About browser push Add a trusted content serverBrowser push Browser push options RSS feedsTurn off browser push About RSS feeds Cant open a new tab Troubleshooting BrowserCannot play a song or video on a web No browser is available on my smartphone Calendar How to CalendarSynchronising calendar About backing up and restoring smartphone data Select the Wireless Synchronisation check box Synchronise organiser data over the wireless network Calendar basics Switch calendar viewsManage data synchronisation conflicts Go to a specific date in the calendar Meetings Set an alarm in the calendarSwitch calendars View your calendar when responding to a meeting Delete an appointment, meeting or alarmRespond to a meeting invitation Check availability of meeting participants Forward a meeting invitation Calendar optionsDelegate a meeting invitation Send an email to all meeting participants Change options for reminders Change the default calendarChange options for multiple calendars Change how long your smartphone stores calendar entries Show tasks in the calendar Conference call meetingsCreate a conference call meeting from your smartphone Create a conference call meeting from your computer Cant set some fields when scheduling appointments Troubleshooting CalendarCant schedule appointments that span multiple days Enter a conference call meeting Cant enter a conference call with the Join Now option Contact basics How to ContactsContacts Search for a contact Change or delete a contact Change or delete a contact picture Add a contact picture for caller IDAbout categories Categorise a contact, task or memo Create a category for contacts, tasks or memos Synchronising contacts 179 Multiple contact lists Personal distribution listsCreate a personal distribution list Change or delete a personal distribution list Contact list options Change the default contact listView a different contact list Change the display options for contacts Contact list field data isnt appearing on my computer Troubleshooting ContactsMy contact pictures keep changing Sort contacts or tasks Clock How to ClockSet the date and time Display a second time zone on the clock Set options for bedside clock mode Turn on the alarmSilence the alarm Use the timer Turn on bedside clock modeChange timer notification options Use the stopwatch Time on my smartphone is not correct Troubleshooting Clock Create a task or memo Tasks and memosSend a task or memo Change or delete a task or memo Show tasks in the calendar Hide completed tasksSynchronising tasks and memos About synchronisation and reconciliation About synchronisation conflicts Synchronise organiser data over the wireless networkAbout backing up and restoring smartphone data Categorise a contact, task or memo About categoriesCreate a category for contacts, tasks or memos Manage data synchronisation conflicts Turn off the prompt that appears before you delete items Typing How to TypingTyping icons Typing basics Type text using SureType technology Type a symbolType text using multi-tap Type an accent or special character Typing input methods Type text using the predictive input methodChange options for typing input methods Change your typing style Word Substitution Custom dictionary Undo a Word Substitution change Spelling checkerTurn off word substitution Create a word substitution entry Change options for checking spelling Cant check spellingCheck spelling Click Typing and Language Spell Check Have no Advanced Style Options Troubleshooting TypingCant check spelling Keyboard How to Keyboard No application opens when I press a Convenience key Troubleshooting KeyboardSet the trackpad sensitivity Turn trackpad sounds on or off Language How to LanguageAbout typing input languages Add a display language Cant find a display language on my smartphone Troubleshooting LanguageSome characters do not appear correctly on my smartphone Set options for backlighting How to Screen displayScreen display About organising application icons Organising applications on the Home screen Turn on flashing LED notification for wireless coverage Add a message that appears when your smartphone is lockedUse greyscale or reverse contrast for the screen display Themes My display changed Troubleshooting Screen display GPS technology How to GPS technologyTurn off location aiding or location data Turn on GPS technology Prevent others from tracking your location Troubleshooting GPS technologyGet your GPS location Cant use GPS technology Maps How to MapsPan a map Zoom in to or out from a map View a list of points of interest near a location View an address on a map using a linkView contact information for a point of interest Add a location to your list of favourites Get directions Delete a location from your list of favouritesSend a location Press the key Remove as Favourite Clear a map Keep backlighting on when you track your movementCopy a location Change the font settings for maps Troubleshooting MapsChange the units of measure for maps Change the display language for maps User Guide Maps Applications How to ApplicationsAbout multi-tasking Create a BlackBerry ID Click Device Application Management Close an app so that it is not running in the backgroundView properties for an application Delete an application Troubleshooting ApplicationsView the size of an application database Deleted an app that I want back Error message and cause Possible solution Error messages BlackBerry Device Software Password attempts Click Install update Related information Over the wireless network How to BlackBerry Device SoftwareFrom a website Using the BlackBerry Desktop Software BlackBerry Device Software Click Check for Updates Update the BlackBerry Device Software from a websiteClick Device Software Updates Key View Result Downgrade Troubleshooting BlackBerry Device Software Manage Connections How to Mobile networkMobile network Turn on or turn off a network connection Check the status of network connections and services Turn on or turn off flight modeClick Services Status Roaming About roaming and international roaming Click Networks and Connections Mobile Network Switch wireless networks manuallyTurn on or turn off data service or set roaming options Highlight a wireless network 227 Change the order of preferred networks Change the connection speed for the wireless networkTurn on flashing LED notification for wireless coverage Wireless coverage indicators Error messages Data service unavailable Troubleshooting Mobile networkPossible solutions Cant connect to the mobile network How to Wi-Fi technology Wi-Fi technology Click Wi-Fi Network Connect to a Wi-Fi networkConnect to a Wi-Fi network using Wi-Fi Protected Setup Click Set-Up Wi-Fi Saved Wi-Fi Networks Connect to a Wi-Fi network manuallyClick Wi-Fi Network Saved Wi-Fi Networks Click Save and Connect Related information Common options Option Description Options for saved Wi-Fi networksTurn on or turn off the prompt that appears for hotspots WPA/WPA2 Enterprise options WPA/WPA2 Personal options Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report Install a root certificate on your smartphoneSet options for Wi-Fi diagnostic reports Connection permissions for third-party applications Internet About using Wi-Fi with VPN and software tokens Cant connect to a Wi-Fi network Troubleshooting Wi-Fi technology 239 How to Bluetooth technology Bluetooth technologyAbout Bluetooth Turn on or turn off Bluetooth technology Click Networks and Connections Bluetooth Connections Switch to a paired Bluetooth enabled device during a call Share contacts with a paired Bluetooth enabled car kit Rename a paired Bluetooth enabled device Send and receive a contact card using Bluetooth technologyDelete a paired Bluetooth enabled device Press the key Send Contact Card Send Using Bluetooth Bluetooth profiles Bluetooth technology options Restrict outgoing calls Turn off a Bluetooth profileChange the Contacts Transfer field Set the Allow outgoing calls field to Never or If Unlocked Turn off Bluetooth connection notification Change the pairing name for your BlackBerry smartphoneTurn off the prompt that appears when connecting or pairing Clear the LED Connection Indicator check box Turn off automatic reconnection to Bluetooth enabled devices Troubleshooting Bluetooth technology Cant type a passkey on a Bluetooth enabled device My list of paired Bluetooth devices doesnt appearLose my connection with a Bluetooth enabled car kit Cant share contacts with a paired Bluetooth enabled device About the Smart Accessories application Smart accessoriesSet up a new dock Click Device Smart Accessories Delete a saved dock profile How to Power and battery Power and battery Click Display Screen Display Storage space and media cards How to Storage space and media cardsAbout media cards Supported media cards Click Device Storage Related information Restore smartphone data from your media cardView the amount of storage space used by media files About compression Format your media card or built-in media storageAbout file encryption Turn on encryption Tips Storage space and media cards Application storage on my smartphone is low Troubleshooting Storage space and media cardsMy smartphone doesnt recognise my media card 258 Search How to Search Field Description Search for messagesMessage search criteria View, change or delete a saved search Do more with your message search results Search for a contact Troubleshooting SearchDont get any voice enabled search results SIM card How to SIM cardAdd a contact to your SIM card Copy a contact from your contact list to your SIM card Store text messages on your SIM card Change or delete SIM card contacts About SIM card security Change the display name for a phone numberProtect your SIM card with a PIN code Change the SIM card PIN code About the smartphone password How to SecuritySet a smartphone password Security Lock your smartphone when you insert it in the holster Change the smartphone passwordSet a limit for smartphone password attempts Lock or unlock your smartphone About the Password Keeper Password KeeperChange the Password Keeper password Click Security Security Wipe Copy a password Set a limit for password attempts in the Password KeeperPrevent password copying Hide or show passwords in the Password Keeper About encrypting data on your smartphone EncryptionAbout file encryption Turn on encryption Generate an encryption key Set encryption strengthAbout encryption keys Turn on memory cleaning Memory cleaningAbout memory cleaning Click Security Advanced Security Settings Certificates Create a shortcut for the memory cleaning applicationCertificates About certificates Download a certificate from a certification authority About certificate enrolmentImport a certificate or PGP key from a media card Press the key Import Certificate or Import PGP Key Property Description View properties for a certificateCertificate properties Press the key Send via Email or Send via PIN View one type of certificate or PGP keySend a certificate View the certificate chain for a certificate Status indicators for certificates IndicatorDescriptionDelete a certificate Press the key Fetch Status or Fetch Chain Status Change the trust status of a certificateRevoke a certificate Add an email address to a certificate Certificate revocation reasonsReason Description Press the key Associate Addresses Click Security Advanced Security Settings Certificates Click Security Advanced Security Settings PGP Keys Download an updated PGP key from an LDAP-enabled serverPress the key Fetch Updated PGP Key Download a personal PGP key from the PGP Universal Server Send a PGP key View details for a PGP keyPGP key properties Delete a PGP key PGP key status PGP key status indicatorsClear the PGP data cache Check the revocation status of a PGP key PGP key options Change the display name for a PGP key Revoke a PGP keyPGP key revocation reasons Change connection information for a certificate server Certificate serversAdd a certificate server Connection options for Ocsp and CRL servers Connection options for LDAP-enabled serversSend connection information for a certificate server Delete a certificate server Change when your smartphone deletes the key store password Change the key store passwordKey store About the key store Change the refresh rate for certificate revocation lists Turn off automatic back-up and restore of key store dataClick Security Advanced Security Settings Key Stores Smart cards About using a smart card with your smartphoneTurn on two-factor authentication Turn off smart password entry About smart password entryClear the Smart Password Entry check box Import a certificate from a smart card Prerequisites Using authentication certificates Switch smart password filtersUse a certificate to authenticate your smart card Turn off notification for smart card connections Change the user name and password for a VPN profile VPN settingsStore the passphrase for your smart card on your smartphone About VPN profiles About software tokens Verify security software manuallyChange the software token for a VPN profile Change the PIN for a software token on your smartphone Set permissions for a third-party application Reset connection permissions for third-party applicationsThird-party application control Click Device Advanced System Settings TCP IP Turn on safe modeTurn off a prompt for a third-party application connection Press the key Edit Permissions Prompt Exceptions Interaction permissions for third-party applications Data permissions for third-party applications Cant unlock my smartphone using my smart card Troubleshooting Security Cant download a certificate Cant download a PGP key from an LDAP-enabled server Accept, delete or restore a service book Service books and diagnostic reportsRun a diagnostic report View, submit or delete a diagnostic report Cant run or submit a diagnostic report Set a default recipient for diagnostic reports Synchronisation How to SynchronisationSynchronise email over the wireless network 303 Manage email reconciliation conflicts Troubleshooting Synchronisation 306 How to Accessibility Accessibility optionsScreen accessibility options Audio and phone accessibility options TTY support Add or delete a contact alert Available voice commands Voice dialling Perform an action using a voice command Click Typing and Input Word Substitution Typing accessibility options Convert a measurement CalculatorUse the calculator BlackBerry MDS GlossaryCertificate CRL server IT policy DSML-enabled serverLocation Settings Mass storage mode LDAP-enabled serverPersonal certificate Personal PGP key Root certificate Public key Triple DES Legal notice 318 User Guide Legal notice User Guide Legal notice User Guide Legal notice