Blackberry P'9981 manual Set a default recipient for diagnostic reports

User Guide Service books and diagnostic reports

•To submit the diagnostic report, click Email Report or PIN Report.

•To delete the diagnostic report, click Delete.

•To delete all diagnostic reports, click Delete All.

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I can't run or submit a diagnostic report, 301

Set a default recipient for diagnostic reports

If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.

1.On the Home screen or in a folder, click the Options icon.

2.Click Networks and Connections > Mobile Network.

3.Press the key > Diagnostics Test.

4.Press the key > Options..

5.Type the contact information.

6.Press the key > Save.

I can't run or submit a diagnostic report

Try the following actions:

•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address.

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Run a diagnostic report, 300

View, submit or delete a diagnostic report, 300

Find your smartphone model number and version of the BlackBerry Device Software

Do one of the following:

•On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.

•If supported by your input language, in a message or memo, type myver followed by a space.

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