User Guide

Messages

Turn off wireless email reconciliation, and then turn it on again.

Related information

Synchronise email over the wireless network, 72

Email filters aren't working correctly

Try the following actions:

Verify that your email filters are turned on.

Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages.

Related information

Email filters, 69

The number of new or unread messages is different than I expect

The number of new or unread messages includes saved messages and filed messages.

If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message.

Related information View filed messages, 66

Hide messages from the Messages application, 75 Hide filed email from the message inbox, 77

I can't use a shortcut to view one type of message in a message inbox

If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone.

To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry Enterprise Server, your organisation might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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Blackberry P'9981 manual Email filters arent working correctly, Number of new or unread messages is different than I expect