Blackberry P'9981 manual Troubleshooting Email, Archive a Google Mail message or conversation

User Guide Messages

•To create a new label, click New Label. Type a label name. Click Save.

•To delete a label, highlight a label. Press the key > Delete.

Archive a Google Mail message or conversation

If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the conversation.

1.On the Home screen, click the Messages icon.

2.Highlight a Google Mail message or conversation.

3.Press the key > Archive > Yes.

Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time.

Move archived Google Mail messages to your message inbox

1.On the Home screen, click the Messages icon.

2.Press the key > View Folder > Archive.

3.Highlight a Google Mail message or conversation.

4.Press the key > Move to Inbox.

Report spam sent to your Google Mail account

When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam.

1.On the Home screen, click the Messages icon.

2.Highlight a Google Mail message or conversation.

3.Press the key > Report Spam.

4.If necessary, click Yes.

Troubleshooting: Email

I can't send messages

Try the following actions:

•Verify that your BlackBerry® smartphone is connected to the wireless network.

•If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone number for your contact.

•If you created an email address or added an existing email address to your smartphone using the email set-up screen in the Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-up application, open the email set-up screen to send a service book to your smartphone.

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