Blackberry P'9981 manual Forget my smartphone password, Screen turns off

User Guide Quick Help

Related information

Generate an encryption key, 271

Wireless coverage indicators, 229

Change or delete a contact, 176

Turn on or turn off a network connection, 224

Turn on or turn off data service or set roaming options, 226

Options for email filters, 70

Resend a message, 64

Resend a message, 64

I forget my smartphone password

If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen or corrupted by an unforeseen issue.

My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

•On the Home screen, click your Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

•If you have created contact alerts, on the Home screen, click your Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 203

33