User Guide

Manage Connections

If you're using the Push Button Set-up method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router.

If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.

If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator.

Related information

Turn on or turn off a network connection, 224

Connect to a Wi-Fi network manually, 233

Turn on or turn off a network connection, 224

Connect to a Wi-Fi network, 232

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