9 Troubleshooting

Identifying Your Problem

First, check the following:

The AC adapter is connected properly and the machine is turned on.

All of the protective parts have been removed.

The Front Cover, Separation Pad Cover and Pick-up Roller Cover are completely closed.

The interface cable is securely connected to the machine and the computer.

The correct driver for the machine has been installed.

The computer is connected to the correct port on the machine.

Error and Maintenance Messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced.

 

If this happens, your machine identifies the problem and shows an error message. The most common error

 

and maintenance messages are shown below (the messages will be displayed on Status Monitor or the LCD

 

of the machine (ADS-1500W only)).

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You can correct most errors and clear routine maintenance messages by yourself. If you need more help, the

Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

NOTE

(For ADS-1000W users only)

See also LED Indications (ADS-1000W only) on page 226.

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