Troubleshooting
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
Using
If you are having difficulty with your machine
Scanning Difficulties
Difficulty | Cause | Suggestions |
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TWAIN or WIA errors | TWAIN or WIA driver has not been | Make sure the Brother TWAIN or WIA driver is |
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appear when starting | chosen as the primary source in your | chosen as the primary source in your scanning | 9 | |
to scan. (Windows®) | scanning application. | application. For example, in Nuance™ | ||
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| PaperPort™ 12SE, click Scan Settings and then |
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| Select to select the Brother TWAIN/WIA driver. |
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TWAIN errors appear | TWAIN driver has not been chosen as | Make sure the Brother TWAIN driver is chosen as |
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when starting to scan. | the primary source in your scanning | the primary source. |
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(Macintosh) | application. | In Presto! PageManager, click File, Select Source |
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| and select the Brother TWAIN driver. |
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| Mac OS X v10.6.8, 10.7.x and 10.8.x users can also |
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| scan documents using the ICA Scanner Driver. |
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OCR does not work. | The scanner resolution is too low. | Increase the scanner resolution. |
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| (Macintosh users) | (Macintosh users) |
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| Presto! PageManager has not been | Make sure you have installed Presto! |
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| installed on your computer. | PageManager from the supplied |
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| your computer. |
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Vertical lines are seen | Paper dust has accumulated on the | Clean the glass strips inside the machine. See |
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in the scanned image. | surface of the glass strips. |
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