Troubleshooting

Difficulty

Cause

Suggestions

 

The scanned image is

The Document Guides are not

Adjust the Document Guides to fit the width of

 

missing.

adjusted to fit the width of the

the document. When Scan Size is set to Auto

 

 

document.

and you are scanning a document that contains

 

 

The Auto Deskew feature was set to

multiple page sizes, insert narrow pages straight

 

 

and as close to the center of the machine as

 

 

On when the document was

 

 

possible. If the document does not stay straight

 

 

scanned.

 

 

while feeding, use Continuous Scanning.

 

 

The settings are not suitable for your

 

 

Set Auto Deskew to Off.

 

 

document. For example, a Legal-

Make sure the document size settings are

 

 

size document was fed when Letter

 

 

was selected as document size.

suitable for your document.

 

 

The card was loaded horizontally.

Load the card vertically.

 

 

 

 

 

The scanned image is

The Document Guides are not

Adjust the Document Guides to fit the width of

 

skewed.

adjusted to fit the width of the

the document. When Scan Size is set to Auto

 

 

document.

and you are scanning a document that contains

 

 

The Auto Deskew feature was set to

multiple page sizes, insert narrow pages straight

 

 

and as close to the center of the machine as

 

 

Off when the document was

 

 

possible. If the document does not stay straight

 

 

scanned.

 

 

while feeding, use Continuous Scanning.

 

 

 

 

 

 

Set Auto Deskew to On.

 

 

 

 

 

The scan speed is too

The resolution is not suitable for your

Decrease the scanner resolution.

9

slow.

document.

 

The document was not

Paper dust has accumulated on the

Clean the Separation Pad and Pick-up Roller.

 

fed.

surface of the Pick-up Roller or

To clean the Separation pad, see Replace the

 

 

Separation Pad.

Separation Pad on page 184 to refer how to pull

 

 

Too many documents are loaded in

the Separation Pad out from the machine, clean

 

 

the rubber side of the Separation Pad with a soft

 

 

the document feeder at a time.

 

 

lint-free cloth moistened with water, and then

 

 

There are foreign objects in the

 

 

attach the Separation Pad in the machine. To

 

 

document feeder.

clean the Pick-up Roller, see Clean the Scanner

 

 

Your document is too thin or too

on page 176.

 

 

thick.

Make sure your document is acceptable for the

 

 

Remote Setup is in process.

machine. See Acceptable Documents

 

 

Paper ejection has paused.

on page 28.

 

 

Remove any foreign objects or ripped paper

 

 

The Separation Pad Cover is not

 

 

from the document feeder.

 

 

properly closed.

 

 

Cancel Remote Setup.

 

 

 

 

 

 

Finish ejecting the paper.

 

 

 

Securely close the Separation Pad Cover until

 

 

 

the hooks fit into the Front Cover.

 

 

 

 

 

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