Troubleshooting
Difficulty | Cause | Suggestions |
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Cannot start Remote | The machine is turned off. | Turn on the machine and then try again. | ||
Setup. | The machine is not connected to | Connect the machine to your computer and then | ||
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| your computer. | try again. |
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| The machine is in Sleep Mode. | Press |
| or open the Top Cover, and then |
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| An error is occurring. |
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| The machine is scanning. | try again. |
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| Clear all errors and then try again. | |||
| The machine is being configured | |||
| Wait until scanning has finished and try again. | |||
| from the machine's Control Panel. | |||
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| Stop configuring the machine from the Control | ||
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| Panel. |
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Network Difficulties |
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Difficulty | Suggestions |
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Cannot scan over the network. | Make sure that your machine is powered on and is online and in Ready mode. |
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| Check the current network settings. |
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| See Troubleshooting in the Network User’s Guide. |
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The network scanning feature does | (Windows® users) |
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not work. | It is necessary to configure the | 9 |
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| Network scanning. To add port 54925 for Network scanning, enter the |
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| information below: |
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| In Name: Enter any description, for example Brother NetScan. |
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| In Port number: Enter 54925. |
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| In Protocol: UDP is selected. |
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| Refer to the instruction manual that came with your |
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| Software or contact the software manufacturer. |
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| (Macintosh users) |
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| in ControlCenter2. |
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The Brother software cannot be | (Windows® users) |
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installed. | If the Security Software warning appears on the computer screen during the |
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| installation, change the Security Software settings to permit the Brother |
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| product setup program or other program to run. |
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| (Macintosh users) |
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| If you are using a firewall function of |
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| temporarily disable it and then install the Brother software. |
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Cannot connect to wireless network. | Check the wireless network settings. |
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Reset the network settings. |
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