Troubleshooting

Error Message

Cause

Action

 

 

Document Jam

The Document Guides are not set to

Clear the document jam (see Document Jam

 

 

 

the correct document size.

on page 200) and then do the following:

 

 

 

The settings are not suitable for your

Adjust the Document Guides to fit the width of

 

 

 

document.

the document. When Scan Size is set to Auto

 

 

 

Paper dust has accumulated on the

and you are scanning a document that

 

 

 

contains multiple page sizes, insert narrow

 

 

 

surface of the Pick-up Roller or

 

 

 

pages straight and as close to the center of the

 

 

 

Separation Pad.

 

 

 

machine as possible. If the document will not

 

 

 

The document is unacceptable for the

 

 

 

be fed straight, use Continuous Scanning.

 

 

 

machine.

Confirm the settings. See Important in

 

 

 

The document is not loaded properly.

 

 

 

Document Jam on page 200.

 

 

 

 

Clean the Pick-up Roller and Separation Pad.

 

 

 

 

See Clean the Scanner on page 176.

 

 

 

 

Load the acceptable document for the

 

 

 

 

machine. See Acceptable Documents

 

 

 

 

on page 28.

 

 

 

 

Load your document properly (see Standard-

 

 

 

 

size Documents on page 34), and then try

 

 

 

 

again.

 

 

 

 

 

 

 

Card Jam

The machine was turned on while a

Clear the card jam (see Card Jam on page 202)

 

9

 

plastic card was inserted into the

and then do the following:

 

 

machine.

Make sure that any plastic card is not left in the

 

 

 

 

 

 

 

The Card Slot Guide is not adjusted to

Card Slot.

 

 

 

fit the width of the plastic card.

Adjust the Card Slot Guide to fit the width of the

 

 

 

 

 

 

 

Plastic Card Mode was not set.

plastic card before inserting the card into the

 

 

 

The card is unacceptable for the

machine.

 

 

 

Set Plastic Card Mode. See one of the

 

 

 

machine.

 

 

 

 

following:

 

 

 

 

•

Change Scan Settings (ControlCenter4)

 

 

 

 

 

(Windows®) on page 66

 

 

 

 

•

Change Scan Settings (ControlCenter2)

 

 

 

 

 

(Macintosh) on page 86

 

 

 

 

•

Change Scan to PC Settings (Windows®)

 

 

 

 

 

on page 151

 

 

 

 

•

Change Scan to PC Settings (Macintosh)

 

 

 

 

 

on page 157

 

 

 

 

Load the acceptable card for the machine. See

 

 

 

 

Acceptable Documents on page 28.

 

 

 

 

 

 

 

There is a card in the

The Top Cover was opened while a

Close the Top Cover. Do not open the Top Cover

 

 

card slot.

plastic card was inserted into the

while a plastic card is inserted into the Card Slot.

 

 

 

machine.

 

 

 

 

Do not insert card

A plastic card was inserted while the Top

Clear the card jam (see Card Jam on page 202).

 

 

 

Cover was open.

Do not insert a plastic card into the Card Slot while

 

 

 

 

the Top Cover is open.

 

 

 

 

 

 

 

 

 

 

 

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