Troubleshooting

IMPORTANT

•Be careful when touching the Separation Pad and its surrounding area in the machine. Otherwise, you could cause serious damage to the machine.

• To avoid damage to the jammed document, DO NOT pull the document out before opening the Front

 

Cover.

 

• Take out any paper from the ADF before closing the Front Cover.

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• To avoid future document jams, do the following:

 

•Close the Front Cover properly by pushing it gently in the middle.

•Configure the settings for your document properly.

•Clean the Separation Pad and Pick-up Roller. To clean the Separation pad, see Replace the Separation Pad on page 184 to refer how to pull the Separation Pad out from the machine, clean the rubber side of the Separation Pad with a soft lint-free cloth moistened with water, and then attach the Separation Pad in the machine. To clean the Pick-up Roller, see Clean the Scanner on page 176.

•Stagger the pages and then load your document. See Load Documents on page 34.

•Make sure your document is acceptable for the machine. See Acceptable Documents on page 28.

•Load your document properly. See Load Documents on page 34.

•Load no more than 20 pages at a time.

•Load the card vertically when scanning cards.

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