Troubleshooting
Error Message | Cause | Action |
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Unusable Device | An unusable device is inserted in the | Disconnect the device. Turn the machine off and |
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| USB port. | then on. |
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Unusable USB Device | An unsupported USB device is inserted | Remove the unsupported USB device, such as a |
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| in the USB direct interface. | mouse or mobile device that does not support |
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| USB flash drive mode, from the USB direct |
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| interface. |
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Hub is Unusable | A hub or USB flash drive with a hub is | Remove the unsupported device, such as a USB |
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| inserted in the USB direct interface. | hub or USB flash drive with a hub, from the USB |
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| direct interface. |
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Too Many Files on | Your machine cannot save to a USB | Remove the USB flash drive, press |
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USB | flash drive if it contains too many files. |
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| Delete unused files or folders from | the Brother |
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| folder of the USB flash drive and then try again. |
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File Name Cannot Be | The maximum sequential number for the | Press |
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Used | file name has been reached. |
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| Delete unused files from the USB flash drive |
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| and then try again. |
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| Change the file name. See Save Scanned |
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Authenticate Err | The FTP user name and password you | Confirm that the user name and password are | |||||
| entered are incorrect or not configured | configured or entered correctly and then try again. |
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| correctly. |
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Server Time out | — | Check the following and then try again. |
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| The network settings are correct. |
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| Your wireless access point/router is turned on. |
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| The remote FTP server is turned on. |
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| The name (or IP address) of the FTP remote |
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| server is correct. |
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Sending Error | — | Check the following and then try again. |
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(Scan to FTP) |
| You have writing permission for the destination |
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| folder. |
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| The hard disk containing the destination folder |
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| is not full. |
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| (For example, if the hard disk is full, free some |
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| disk space and then try again.) |
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Address Book Full | The Address Book is full. | Delete unnecessary |
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Shortcuts Full | The maximum number of shortcuts has | Delete unnecessary shortcuts and then try again. |
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been reached. |
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