Troubleshooting

Difficulty

 

Cause

 

Suggestions

 

The document is

 

Paper dust has accumulated on the

 

Clean the Separation Pad and Pick-up Roller.

 

jammed.

 

surface of the Pick-up Roller or

 

To clean the Separation pad, see Replace the

 

 

 

Separation Pad.

 

Separation Pad on page 184 to refer how to pull

 

 

 

There are foreign objects in the

 

the Separation Pad out from the machine, clean

 

 

 

 

the rubber side of the Separation Pad with a soft

 

 

 

document feeder.

 

 

 

 

 

lint-free cloth moistened with water, and then

 

 

 

Your document is not acceptable for

 

 

 

 

 

attach the Separation Pad in the machine. To

 

 

 

the machine.

 

clean the Pick-up Roller, see Clean the Scanner

 

 

 

A receipt is scanned without using

 

on page 176.

 

 

 

the Receipt Carrier Sheet.

 

Remove any foreign objects or ripped paper

 

 

 

 

 

 

from the document feeder.

 

 

 

 

 

 

Make sure your document is acceptable for the

 

 

 

 

 

 

machine. See Acceptable Documents

 

 

 

 

 

 

on page 28.

 

 

 

 

 

 

Scan the receipt using the Receipt Carrier

 

 

 

 

 

 

Sheet. See Receipts on page 38, and Scan

 

 

 

 

 

 

Receipts Using BR-Receipts (Windows®)

 

 

 

 

 

 

on page 92 or Scan Receipts Using BR-

 

 

 

 

 

 

Receipts (Macintosh) on page 104.

 

 

 

 

 

 

 

The scan quality is

 

Paper dust has accumulated on the

 

Clean the Separation Pad and Pick-up Roller.

 

poor.

 

surface of the Pick-up Roller or

 

To clean the Separation pad, see Replace the

9

 

 

Separation Pad.

 

Separation Pad on page 184 to refer how to pull

 

 

Paper dust has accumulated on the

 

the Separation Pad out from the machine, clean

 

 

 

 

the rubber side of the Separation Pad with a soft

 

 

 

surface of the glass strips inside the

 

 

 

 

 

lint-free cloth moistened with water, and then

 

 

 

machine.

 

 

 

 

 

attach the Separation Pad in the machine. To

 

 

 

The resolution is too low.

 

 

 

 

 

clean the Pick-up Roller, see Clean the Scanner

 

 

 

 

 

 

on page 176.

 

 

 

 

 

 

Clean the glass strips inside the machine. See

 

 

 

 

 

 

Clean the Scanner on page 176.

 

 

 

 

 

 

Increase the scanner resolution.

 

 

 

 

 

 

 

The machine pauses

 

The machine has entered motor save

 

This is normal and you may continue to scan. If you

 

for about 3 seconds

 

mode. If you scan continuously, the

 

scan continuously, the internal temperature of the

 

between each page

 

internal temperature of the machine

 

machine may increase, causing the machine to

 

when scanning.

 

may increase, causing the machine to

 

enter motor save mode.

 

 

 

enter motor save mode.

 

 

 

 

 

NOTE

 

 

 

 

 

 

 

 

 

 

 

 

The length of the pause may vary

 

 

 

 

 

depending on the scanning

 

 

 

 

 

conditions.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Bleed through is seen

 

The settings are not appropriate for the

 

Check the Bleed Through Prevention/Remove

 

in the scan data.

 

type of document being scanned.

 

Background Color check box.

 

 

 

 

 

 

 

 

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