Troubleshooting
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| Colors in the scanned | The settings are not appropriate for the | Do one of the following: |
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| data are dark. | type of document being scanned. | Check the Bleed Through Prevention/Remove |
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| Background Color check box and then scan |
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| from your computer. |
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| Change Brightness higher and then scan from |
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| your computer. |
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| Change Contrast higher and then scan from |
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| your computer. |
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| Change Scan Type to Gray or Color and then |
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| scan from your computer. |
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| A page that is not a | The document is too light. | Set Skip Blank Page to Off. |
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| blank page is skipped. | Skip Blank Page is set to On. |
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| Cannot scan a long | Long Paper is not selected for the | Select Long Paper for the document size. If you |
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| document. | document size. | cannot select Long Paper, set both Auto Deskew |
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| scanning from the machine's Control Panel, set |
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| Skip Blank Page to off and set Scan Type to an |
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| option other than Auto. Then, you can select Long |
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| Paper for the document size. |
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| Cannot set Auto | The document size is set to an option | Set the document size to Auto. |
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| Deskew to On when | other than Auto. |
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| trying to scan using |
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| Scan to USB. |
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| A multifeed occurs. | The document is not loaded properly. | Load your document properly (see |
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| No | Press a lighting |
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Plastic Card Difficulties |
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| Difficulty | Cause | Suggestions |
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| The plastic card is | The machine was turned on while a | Clear the card jam (see Card Jam on page 202). |
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| jammed. | plastic card was inserted into the | To avoid future jams, do not leave a plastic card in |
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| machine. |
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| the machine. |
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| The scanned image is | The Card Slot Guide is not adjusted to | Adjust the Card Slot Guide to fit the width of the |
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| skewed. | fit the width of the plastic card. | plastic card before inserting the card into the |
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| machine. |
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