Troubleshooting
Difficulty | Cause | Suggestions |
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A plastic card error | The Top Cover was opened while a |
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occurs while a plastic | plastic card was inserted into the |
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card is inserted into | machine. | Close the Top Cover, and then press |
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the machine. |
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| Close the Top Cover, and then press Eject card. |
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| To avoid future errors, do one of the following: |
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| Do not open the Top Cover while a plastic card |
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| is inserted into the machine. |
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| Close the Top Cover before inserting a plastic |
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| card into the machine. |
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A plastic card error | A plastic card was inserted while the | Remove the jammed card from the machine. To |
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occurs while the Top | Top Cover was open. | avoid future error, do not insert a plastic card into |
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Cover is open. |
| the machine while the Top Cover is open. |
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A plastic card error | A plastic card was inserted while the | Eject the card, and then clear the card jam. (see |
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occurs while the | machine was scanning using the ADF. |
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machine is scanning |
| To avoid future error, do not insert a plastic card |
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using the ADF. |
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| into the machine while the machine is scanning |
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| using the ADF. |
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To enable card scan, you must leave at | Add a new shortcut before deleting the shortcut you | 9 | |||
Cannot delete a Card | least one Card Scan shortcut. | want to. |
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Scan shortcut. |
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Software Difficulties |
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Difficulty | Cause | Suggestions |
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Cannot install | — | (Windows® users only) |
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software. |
| Run the Repair |
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| the software. |
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Cannot find the | — | Enter the Nuance serial number that is shown on |
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Nuance serial number |
| the "sleeve" of the |
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to install Nuance PDF |
| package when installing Nuance PDF Converter |
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Converter |
| Professional 8. |
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Professional 8. |
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Cannot start | You have not logged in the computer as | Restart the computer and log in as the |
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ControlCenter4. | the administrator. | administrator. |
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