207 | Brother MFC 4350 instruction

T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	207
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

MFC Connect Failure or Bi-Directional

Communication Error

Recently, some printers have included a function to show the printer status on the PC display. Such printers use the bi-directional communication parallel port between the printer and the PC. Our MFCs have a bi-directional parallel port function. Since Windows® 3.xx does not support bi-directional communication on the parallel port, each peripheral vendor has developed and supplied a bi-directional device driver, which will be installed into Windows® 3.xx. If you install two or more different bi-directional device drivers into Windows® , they may conflict with each other and cause problems.

Please make sure you have installed the MFC driver, by executing SETUP.EXE from your CD-ROM drive, following the instructions on the CD-ROM label. The bi-directional communication may be disabled when the driver is installed from the Add menu in “Printers” of the Control Panel. Please restart Windows® .

Remove the conflicting situation caused by one of the following printer drivers. Review the following sections that apply to any additional printer drivers you may have installed into your Windows® software.

Brother HL-6/6V/10h/630series/660series/960/1260/WL-660

HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus

NEC SuperScript 610/660

EPSON ActionLaser 1100/1400

LexMark WinWriter 200

Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660:

The Resource Manager for MFC 4350, MFC 4650, MFC 6650MC and MFC 7750 may not work if the printer drivers for the above models are installed after the installation of the MFC printer drivers.

In this case, please install the Brother printer driver again or copy BI-DI.386 from the CD-ROM to the Windows/System directory. (NOTE: BI-DI.386 on the CD-ROM is not compressed.)

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Brother MFC 4350 manual 207, MFC Connect Failure or Bi-Directional Communication Error

Contents

MFC Year 2000 Compliant Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin Board Ordering Accessories and Supplies Table of Contents Record FAX/TEL Outgoing Announcement F/T OGM 6Setup Send Speed Dialing Vii Viii 142 164 179 Xii Finding Information UsingThis Manual About Fax Machines Test Sheet Procedures For USA OnlyFax Tones and Handshake USA1-908-685-9283 fax ECM Error Correction Mode MFC 435O MFC 4350, MFC 4650 and MFC 7750 Control Panel Overview Dial Pad MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys 665O MC MFC 6650MC Control Panel Overview Hook Stop MFC 6650MC Control Panel Keys A P T E R O N E Use caution when installing or modifying telephone lines MFC Setup Connections Make sure you have the following items Packing List Choosing a Location No ! no ! no Installingl the Drum Unit Assembly With Toner Cartridge Assembly C S E T U P a N D C O N N E C T I O N S Sleep Setting Up the MFC Connect the telephone line Loading Paper in Multi-Purpose Sheet Feeder Attaching Dust Cover Manual Feed Slot MFC can handle paper that has the following specificationsAcceptable Paper Loading one sheet of paper Sequence Connecting an External Telephone Answering Device TADPaper Capacity in Feeder Connections YES Recording Outgoing Message OGM Connecting an External Telephone Roll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall Outlets Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single Line If you want to exit the Function Mode, press Stop Function ModeUser-Friendly Programming FAX NO. & Start Alternating Displays Function Selection Table Initial Setup Setup Send Print Reports Print Options DIALINGTONE? DIALINGPULSE? Setting Dialing Mode Tone/PulseGetting Started A P T E R See Composing Electronic Cover Entering Text If you want to enter a blank space, press twice Entering TextFour times Five times Press For = ? @ Press For Setting the Handset Volume Setting Beeper VolumeSetting the Speaker Volume You can adjust the speaker volume when your MFC is on Hook Memory Storage Setting the Ring VolumeSleep Mode Press Set Press Stop to exit Delayed TimerEnter & SET Basic Receiving Operations Select Answer Mode TAD Setting Ring Delay Ring TIME20 SEC Setting F/T Ring Time Printing a Reduced Incoming Document Easy ReceiveReduction Pressing Paper Setting Paper SizeChange Reduction Recommended Reductions Toner Save Setting the Print DensityAdvanced Receiving Operations Remote ACT.ON? For FAX/TEL Mode OnlyFAX RECEIVE*51 TEL ANSWER#51 Polling Setting Up Polling ReceivePolling RXOFF? Enter FAX no Online Press Start KEY Polling RXON? Setting Up Sequential Polling ReceiveAccepted Dialing #XX Press or to select Polling on Remaining Jobs Canceling a Scheduled Job MF Link Distinctive Ringing Long long Short long short Short short long Registering your Distinctive Ringing Pattern Press Caller IDViewing Caller ID List Printing Caller ID List Clearing a Caller ID Stored in Memory BeforeYou Begin Setup Send Humidity 50% 70% Paper Temperature Manual and Automatic Fax Redial Manual TransmissionAutomatic Transmission Real Time TX Dual AccessReal Time Transmission Real TIMEON? Accepted Other SETTINGS?Checking the Jobs Status If you have only one job waiting, go to step Canceling Jobs in Memory#02 Sales Report Clear 2.EXIT Composing Electronic Cover Basic Sending OperationsComment OFF Please Call Urgent Confidential Cover Page for Next Fax Only Press To select on or OFF Comment OFF Please Call Urgent Confidential User Defined Comment OFF COVERPAGEOFF? COVERPAGEON?Always Send Cover Press Function , 1 , 3 Press or to select Cover Page Message Using a Printed CoverCoverpage MSG Composing Your Own Comments Contrast Overseas Mode ResolutionOverseas Mode Advanced Sending Operations Call Reserveoff Call Reserveon Call ReservationCall BACKOFF? Call BACKON? Enter the fax number you’re calling Press Start DOC 2.MEMORY Delayed FAXPrint Sample Call Back Message Broadcasting Multiple Resolution Transmission Polled TXOFF? Setting Up Polling TransmitPress Stop when you’re finished. The screen displays Insert Document Canceling a Job While Scanning the DocumentInterrupting Delayed Fax and Polling Transmit Jobs Press Function , 1 , 6 Storing Numbers for Easy DialingStoring One Touch Dial Numbers Name Storing Speed Dial NumbersSPEED-DIAL? # Telephone voice number Setting Up Groups for BroadcastingFax number Name Enter & SET Setup Groupgo Enter & SETSelect ONE-TOUCH To hang up, replace the handset Dialing OptionsManual Dialing Speed Dialing One Touch Dialing Pause Dialing Access Codes and Credit Card NumbersHold Searching Telephone Index When the call is over, hang upTone/Pulse Programming a Fax Forwarding Number Fax Forwarding/PagingFAX FORWARD? FWD# Enter & SET PAG# Enter & SET Programming Paging NumberPAGING? Changing Remote Access Code Setting Fax StorageFAX STORAGEOFF? Select & SET Erase ALL FAX? Remote Retrieval Using Remote Access Code OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number A P T E R N I N E ACT.REPORT ALL Dial TEL.INDEX User Settings Memory Status MFC Settings and ActivityXmit Report You can print the following lists and reports Transmission Verification Xmit Report To Print a ReportActivity Report Interval INTERVAL? Sort Photo Using MFC as a Copier Making Multiple Copies Making a Single CopyStacking Multiple Copies Sorting Multiple Copies Reducing and Enlarging Copies If You Get a Memory Full MessageCopying a Photograph Memory Full P.01 Press Stop KEY A P T E R E L E V E N C12H a P T E R T W E L V E Introduction Flexible Memory Settings Message Storage Message Center Mode Setting Message Storage Setting Up Message CenterFAXOFF? Select & SET VOICEON? Select & SET MSG CTR OGM? Select & SET Recording Message Center Outgoing Message OGMMSG CTR OGM? Listening to Outgoing Message OGM VOICE03 FAX02 Online Activating Message Center ModeMessage Indicators Print FAX? Playing Voice Messages and MemosPrinting a Fax Message Backup Printon Select & SET Backup Printing Option Erasing Messages MSG Press Set Press 1 to erase-OR-Press 2 to cancelErase this MSG? Erase ALL VOICE? Setting Toll Saver Setting Maximum Time for Incoming Messages101 ICM Recording Monitor Recording a Conversation Recording a MemoFax Forwarding/Paging Programming a Fax Forwarding Number Programming a Paging Number 103 Long beep-Fax messages Long beeps-Voice messages 105 Changing Remote Access Code Remote Control Commands Remote Control Commands 107 Changing Fax Forwarding Number MFC with Your Computer If You Don’t Have a CD-ROM Drive BeforeYou Install Multi-Function Link ProComputer Requirements 80486/66MHz or higher Windows 3.1, 3.11 or 111 Connecting the MFC to the Computer If you are using Windows NT Workstation Version Installing MFC 4350 Printer DriverPrinter Driver for the MFC Click the Start button in the Taskbar 113 If you are using Windows 3.1 or 115 If you are using Windows 95 For Windows 95, 98 and Windows NT Workstation Version InstallingTrueType Fonts for MFCFor Windows 3.1 Overview of Basic Steps 117 Choosing the Software to Install 119 Installing the Brother Software H a P T E R T H I R T E E N Helpful Hints for Windows 3.1, 3.11 or Windows 95 121 HP LaserJet IIP emulation mode How to Use the MFC with Your DOS Application SoftwareFor DOS Users Auto emulation selection 123 Installing the Remote Printer ConsoleWhat Does the Remote Printer Console Do? Remote Printer Console Main Program PCL Using the Remote Printer Console Main Program 125 Print Setup Section Printer Setup CategoryRemote Printer Console Current Printer Status Information 127 Setup SectionFont Config Printer Config Direct Access Category Using the Printer Status Monitor ProgramConsole Config Category 129 H a P T E R T H I R T E E N Multi-Function Link Pro option for MFC H a P T E R F O U R T E E N Multi-Function Link Pro Software Multi-Function Link Pro Using the Multi-Function Link Pro SoftwareBrother Resource Manager Visioneer PaperPort LE 135 Sending a Quick Fax Sending a Fax fromYour PC Sending a Fax from the Main Menu 137 Sending a Fax from a Windows Application Checklist for Your PC Checklist for the MFC to Make Sure MF Link Mode is ActiveReceiving Faxes into your PC 139 Manager button-OR-From the Start pull-down menu, select Viewing Received Faxes 141 Accessing the ScannerScanning a Document Scanning a Document into your PC Settings in the Scanner Window Brightness 143 Business Card Size PreScanning an Image Exporting an Image File 145 Compatible Operating Systems NetCentric Internet Fax Receiving Faxes Your Fax Service Account147 Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities 149 Sending Faxes Accessing NetCentric FaxStorm General Tab 151Addressing a Fax Send Fax window appears Selecting a Group or a Contact from a Group Adding Contacts One at a Time Specifying a Cover 153Saving a New Contact from the Fax Send Window About Sending a Fax as E-mail Attachments Tab 155 Options/Sender Tab Sending a Fax from Other Windows Applications 157 If You Are Using Windows NT Workstation Version To add a New Contact to the All Group Setting Up Contacts in the Contact Manager Changing Contact Detail 159To add a New Contact to Another Group Setting Up Multiple Addresses Creating a Group for Broadcasting 161Moving or Copying a Contact to Another Group Managing Your Faxes in the Status Manager Accessing the Status Manager 163 Accessing Your AccountManaging Faxes from Your Account Checking the Status of Sent Faxes Outbox Checking Sent Faxes in Your Account Page Outbox Viewing Received Faxes in Your Account Page Inbox Customer Support 165Contact NetCentric Corporation at Monsignor O’Brien Highway Cambridge, MA, USA Provides an In Memory printer driver Main Features If You are Using Korean Windows 95 Setting Up Automatic E-Mail Printing167 You Cannot Use a 16 bit TCP/IP Stack Setting the Check Time Setting Up the Server Uninstalling Automatic E-Mail Printing from Windows 95 Using Automatic E-Mail PrintingIf the Uninstall Program Displays An Error Message 169 Trademarks To Access the Add/Remove Programs Properties Window Windows Printing Special Printing FeaturesPopular Printer Emulation Support Remote Printer Console Program for DOS Printing FromYour PC Select the print command from your PCBi-directional Parallel Interface Enhanced Memory Management Two-Sided Printing Manual Duplexing 173 Loading More Than One Sheet of Paper Loading Envelopes in Multi-Purpose Sheet Feeder 175 Simultaneous Printing/FaxingPaper Tray Choosing Acceptable Paper On/Off Line Key Printer Operation KeysFF/Cont Key You can use recycled paper in this MFC Printing the Print Configuration List Test/Reset Key177 Print Priority Key Reset 2.EXIT Restoring Factory Default SettingsPrinting PC Data in Hexadecimal SET 2.EXIT Memory Board Accessories For the Fax Optional Memory for the Printer & Fax OperationsFor the Printer 181 Installing the Optional Memory Board MemoryConnector Board Spacer Main Controller Standard Telephone FCC Notices For 120V Models Only Information H a P T E R E I G H T E E N 185 Laser Safety For 110-120V Models Only United States FDA RegulationsManufactured International Energy Star Compliance Statement 187Industry Canada Compliance Statement For Canada Only Do not use this product near water Important Safety Instructions Voice 189 H a P T E R E I G H T E E N Compilation and Publication Notice 191 H a P T E R E I G H T E E N Brother Home Troubleshooting Error Messages Error Messages Please Wait 195 Error Message Printer Jam 197Document Jam Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet Feeder If You Are Having Difficulty with Your MFC 199 Sending Faxes MFC 201 General Printing Difficulties Windows Setup Printing Remained Data 203 Copy Quality Difficulties 205 Bi-Directional Parallel Ports nibble and byte modes Difficulties Setting up the SoftwareProblem Using the HP Pavilion PC HP Demo Screen Saver 207 MFC Connect Failure or Bi-Directional Communication Error NEC SuperScript 610/660 HP LaserJet series II, IID, IIP, IIP+, III, Iiid or IiipHP LaserJet 4 Plus Lexmark WinWriter 209Epson ActionLaser 1100 Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed 211 Close the carton and tape it shut 213 Regular MaintenanceCleaning the Document Scanner Toner sensor Cleaning the PrinterOpen the top cover Remove the drum unit assembly 215 Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator 217 How to Replace the Toner Cartridge Toner Cartridge Drum Unit 219 Reinstall the drum unit into the MFC and close the top cover Replacing the Drum Unit 221 Follow these steps to replace the drum unit 223 Do not remove the clear plastic starter sheet MFC will eject the clear plastic starter sheet automatically 225 For Customer Service Product Description Fax Specifications Printer Specifications 229 Electrical and Environment Parallel Interface Specifications 231 Symbol Sets/Character SetsResident Fonts H a P T E R T W E N T Y 233 Glossary L O S S a R Y 235 L O S S a R Y 237 L O S S a R Y 111 167134 194 220, 221, 222, 223, 224 FAQ’s Frequently Asked Questions173 166 241 193 19, 20135 190 Visit us on the World Wide Web