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Brother MFC 4350 manual 207, MFC Connect Failure or Bi-Directional Communication Error

Models: MFC 4350

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T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	207
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

MFC Connect Failure or Bi-Directional

Communication Error

Recently, some printers have included a function to show the printer status on the PC display. Such printers use the bi-directional communication parallel port between the printer and the PC. Our MFCs have a bi-directional parallel port function. Since Windows® 3.xx does not support bi-directional communication on the parallel port, each peripheral vendor has developed and supplied a bi-directional device driver, which will be installed into Windows® 3.xx. If you install two or more different bi-directional device drivers into Windows® , they may conflict with each other and cause problems.

Please make sure you have installed the MFC driver, by executing SETUP.EXE from your CD-ROM drive, following the instructions on the CD-ROM label. The bi-directional communication may be disabled when the driver is installed from the Add menu in “Printers” of the Control Panel. Please restart Windows® .

Remove the conflicting situation caused by one of the following printer drivers. Review the following sections that apply to any additional printer drivers you may have installed into your Windows® software.

Brother HL-6/6V/10h/630series/660series/960/1260/WL-660

HP LaserJet series II, IID, IIP, IIP+, III, IIID, IIIP or IV Plus

NEC SuperScript 610/660

EPSON ActionLaser 1100/1400

LexMark WinWriter 200

Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660:

The Resource Manager for MFC 4350, MFC 4650, MFC 6650MC and MFC 7750 may not work if the printer drivers for the above models are installed after the installation of the MFC printer drivers.

In this case, please install the Brother printer driver again or copy BI-DI.386 from the CD-ROM to the Windows/System directory. (NOTE: BI-DI.386 on the CD-ROM is not compressed.)

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Brother MFC 4350 manual 207, MFC Connect Failure or Bi-Directional Communication Error

Contents

MFC Year 2000 Compliant Fax-Back System For Customer ServiceBrother on the World Wide Web Brother Bulletin BoardOrdering Accessories and Supplies Table of Contents Record FAX/TEL Outgoing Announcement F/T OGM 6Setup Send Speed Dialing Vii Viii 142 164 179 Xii Finding Information UsingThis ManualAbout Fax Machines Test Sheet Procedures For USA OnlyFax Tones and Handshake USA1-908-685-9283 faxECM Error Correction Mode MFC 435O MFC 4350, MFC 4650 and MFC 7750 Control Panel OverviewDial Pad MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys665O MC MFC 6650MC Control Panel OverviewHook Stop MFC 6650MC Control Panel KeysA P T E R O N E Use caution when installing or modifying telephone lines MFC Setup ConnectionsMake sure you have the following items Packing ListChoosing a Location No ! no ! noInstallingl the Drum Unit Assembly With Toner Cartridge AssemblyC S E T U P a N D C O N N E C T I O N S Sleep Setting Up the MFCConnect the telephone line Loading Paper in Multi-Purpose Sheet Feeder Attaching Dust Cover Manual Feed Slot MFC can handle paper that has the following specificationsAcceptable Paper Loading one sheet of paperSequence Connecting an External Telephone Answering Device TADPaper Capacity in Feeder Connections YESRecording Outgoing Message OGM Connecting an External TelephoneRoll Over Phone Lines Special Line ConsiderationsTwo-Line Phone System Converting Telephone Wall OutletsInstalling MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineIf you want to exit the Function Mode, press Stop Function ModeUser-Friendly Programming FAX NO. & Start Alternating DisplaysFunction Selection Table Initial SetupSetup Send Print Reports Print Options DIALINGTONE? DIALINGPULSE? Setting Dialing Mode Tone/PulseGetting Started A P T E R See Composing Electronic Cover Entering Text If you want to enter a blank space, press twice Entering TextFour times Five times Press For = ? @ Press ForSetting the Handset Volume Setting Beeper VolumeSetting the Speaker Volume You can adjust the speaker volume when your MFC is on HookMemory Storage Setting the Ring VolumeSleep Mode Press Set Press Stop to exit Delayed TimerEnter & SET Basic Receiving Operations Select Answer ModeTAD Setting Ring DelayRing TIME20 SEC Setting F/T Ring TimePrinting a Reduced Incoming Document Easy ReceiveReduction PressingPaper Setting Paper SizeChange Reduction Recommended ReductionsToner Save Setting the Print DensityAdvanced Receiving Operations Remote ACT.ON? For FAX/TEL Mode OnlyFAX RECEIVE*51 TEL ANSWER#51Polling Setting Up Polling ReceivePolling RXOFF? Enter FAX no Online Press Start KEYPolling RXON? Setting Up Sequential Polling ReceiveAccepted Dialing #XX Press or to select Polling onRemaining Jobs Canceling a Scheduled JobMF Link Distinctive RingingLong long Short long short Short short long Registering your Distinctive Ringing PatternPress Caller IDViewing Caller ID List Printing Caller ID List Clearing a Caller ID Stored in MemoryBeforeYou Begin Setup SendHumidity 50% 70% Paper TemperatureManual and Automatic Fax Redial Manual TransmissionAutomatic Transmission Real Time TX Dual AccessReal Time Transmission Real TIMEON? Accepted Other SETTINGS?Checking the Jobs Status If you have only one job waiting, go to step Canceling Jobs in Memory#02 Sales Report Clear 2.EXIT Composing Electronic Cover Basic Sending OperationsComment OFF Please Call Urgent Confidential Cover Page for Next Fax OnlyPress To select on or OFF Comment OFF Please Call Urgent Confidential User DefinedComment OFF COVERPAGEOFF? COVERPAGEON?Always Send Cover Press Function , 1 , 3 Press or to selectCover Page Message Using a Printed CoverCoverpage MSG Composing Your Own CommentsContrast Overseas Mode ResolutionOverseas Mode Advanced Sending OperationsCall Reserveoff Call Reserveon Call ReservationCall BACKOFF? Call BACKON? Enter the fax number you’re calling Press StartDOC 2.MEMORY Delayed FAXPrint Sample Call Back Message Broadcasting Multiple Resolution Transmission Polled TXOFF? Setting Up Polling TransmitPress Stop when you’re finished. The screen displays Insert Document Canceling a Job While Scanning the DocumentInterrupting Delayed Fax and Polling Transmit Jobs Press Function , 1 , 6 Storing Numbers for Easy DialingStoring One Touch Dial Numbers Name Storing Speed Dial NumbersSPEED-DIAL? # Telephone voice number Setting Up Groups for BroadcastingFax number Name Enter & SET Setup Groupgo Enter & SETSelect ONE-TOUCH To hang up, replace the handset Dialing OptionsManual Dialing Speed Dialing One Touch DialingPause Dialing Access Codes and Credit Card NumbersHold Searching Telephone Index When the call is over, hang upTone/Pulse Programming a Fax Forwarding Number Fax Forwarding/PagingFAX FORWARD? FWD# Enter & SETPAG# Enter & SET Programming Paging NumberPAGING? Changing Remote Access Code Setting Fax StorageFAX STORAGEOFF? Select & SET Erase ALL FAX?Remote Retrieval Using Remote Access CodeOFF Remote CommandsRetrieving Fax Messages Retrieving Memory Status ListChanging Fax Forwarding Number A P T E R N I N E ACT.REPORT ALL Dial TEL.INDEX User Settings Memory Status MFC Settings and ActivityXmit Report You can print the following lists and reportsTransmission Verification Xmit Report To Print a ReportActivity Report Interval INTERVAL?Sort Photo Using MFC as a CopierMaking Multiple Copies Making a Single CopyStacking Multiple Copies Sorting Multiple CopiesReducing and Enlarging Copies If You Get a Memory Full MessageCopying a Photograph Memory Full P.01 Press Stop KEYA P T E R E L E V E N C12H a P T E R T W E L V E IntroductionFlexible Memory Settings Message Storage Message Center ModeSetting Message Storage Setting Up Message CenterFAXOFF? Select & SET VOICEON? Select & SETMSG CTR OGM? Select & SET Recording Message Center Outgoing Message OGMMSG CTR OGM? Listening to Outgoing Message OGMVOICE03 FAX02 Online Activating Message Center ModeMessage Indicators Print FAX? Playing Voice Messages and MemosPrinting a Fax Message Backup Printon Select & SET Backup Printing OptionErasing Messages MSG Press Set Press 1 to erase-OR-Press 2 to cancelErase this MSG? Erase ALL VOICE?Setting Toll Saver Setting Maximum Time for Incoming Messages101 ICM Recording MonitorRecording a Conversation Recording a MemoFax Forwarding/Paging Programming a Fax Forwarding NumberProgramming a Paging Number 103Long beep-Fax messages Long beeps-Voice messages 105 Changing Remote Access CodeRemote Control Commands Remote Control Commands107 Changing Fax Forwarding Number MFC with Your Computer If You Don’t Have a CD-ROM Drive BeforeYou Install Multi-Function Link ProComputer Requirements 80486/66MHz or higher Windows 3.1, 3.11 or111 Connecting the MFC to the ComputerIf you are using Windows NT Workstation Version Installing MFC 4350 Printer DriverPrinter Driver for the MFC Click the Start button in the Taskbar113 If you are using Windows 3.1 or 115 If you are using Windows 95For Windows 95, 98 and Windows NT Workstation Version InstallingTrueType Fonts for MFCFor Windows 3.1 Overview of Basic Steps 117Choosing the Software to Install 119 Installing the Brother SoftwareH a P T E R T H I R T E E N Helpful Hints for Windows 3.1, 3.11 or Windows 95 121HP LaserJet IIP emulation mode How to Use the MFC with Your DOS Application SoftwareFor DOS Users Auto emulation selection123 Installing the Remote Printer ConsoleWhat Does the Remote Printer Console Do? Remote Printer Console Main ProgramPCL Using the Remote Printer Console Main Program125 Print Setup Section Printer Setup CategoryRemote Printer Console Current Printer Status Information127 Setup SectionFont Config Printer Config Direct Access Category Using the Printer Status Monitor ProgramConsole Config Category 129H a P T E R T H I R T E E N Multi-Function Link Pro option for MFC H a P T E R F O U R T E E N Multi-Function Link Pro Software Multi-Function Link Pro Using the Multi-Function Link Pro SoftwareBrother Resource Manager Visioneer PaperPort LE 135Sending a Quick Fax Sending a Fax fromYour PCSending a Fax from the Main Menu 137Sending a Fax from a Windows Application Checklist for Your PC Checklist for the MFC to Make Sure MF Link Mode is ActiveReceiving Faxes into your PC 139Manager button-OR-From the Start pull-down menu, select Viewing Received Faxes141 Accessing the ScannerScanning a Document Scanning a Document into your PC Settings in the Scanner WindowBrightness 143Business Card Size PreScanning an ImageExporting an Image File 145Compatible Operating Systems NetCentric Internet FaxReceiving Faxes Your Fax Service Account147 Creating an Inbound Account Installing NetCentric FaxStormOverview of Utilities 149Sending Faxes Accessing NetCentric FaxStormGeneral Tab 151Addressing a Fax Send Fax window appearsSelecting a Group or a Contact from a Group Adding Contacts One at a TimeSpecifying a Cover 153Saving a New Contact from the Fax Send Window About Sending a Fax as E-mail Attachments Tab 155Options/Sender Tab Sending a Fax from Other Windows Applications157 If You Are Using Windows NT Workstation VersionTo add a New Contact to the All Group Setting Up Contacts in the Contact ManagerChanging Contact Detail 159To add a New Contact to Another Group Setting Up Multiple Addresses Creating a Group for Broadcasting 161Moving or Copying a Contact to Another Group Managing Your Faxes in the Status Manager Accessing the Status Manager163 Accessing Your AccountManaging Faxes from Your Account Checking the Status of Sent Faxes OutboxChecking Sent Faxes in Your Account Page Outbox Viewing Received Faxes in Your Account Page InboxCustomer Support 165Contact NetCentric Corporation at Monsignor O’Brien Highway Cambridge, MA, USAProvides an In Memory printer driver Main FeaturesIf You are Using Korean Windows 95 Setting Up Automatic E-Mail Printing167 You Cannot Use a 16 bit TCP/IP StackSetting the Check Time Setting Up the ServerUninstalling Automatic E-Mail Printing from Windows 95 Using Automatic E-Mail PrintingIf the Uninstall Program Displays An Error Message 169Trademarks To Access the Add/Remove Programs Properties WindowWindows Printing Special Printing FeaturesPopular Printer Emulation Support Remote Printer Console Program for DOSPrinting FromYour PC Select the print command from your PCBi-directional Parallel Interface Enhanced Memory ManagementTwo-Sided Printing Manual Duplexing 173Loading More Than One Sheet of Paper Loading Envelopes in Multi-Purpose Sheet Feeder175 Simultaneous Printing/FaxingPaper Tray Choosing Acceptable PaperOn/Off Line Key Printer Operation KeysFF/Cont Key You can use recycled paper in this MFCPrinting the Print Configuration List Test/Reset Key177 Print Priority KeyReset 2.EXIT Restoring Factory Default SettingsPrinting PC Data in Hexadecimal SET 2.EXITMemory Board AccessoriesFor the Fax Optional Memory for the Printer & Fax OperationsFor the Printer 181 Installing the Optional Memory BoardMemoryConnector Board Spacer Main Controller Standard Telephone FCC Notices For 120V Models Only InformationH a P T E R E I G H T E E N 185 Laser Safety For 110-120V Models OnlyUnited States FDA RegulationsManufactured International Energy Star Compliance Statement 187Industry Canada Compliance Statement For Canada Only Do not use this product near water Important Safety InstructionsVoice 189H a P T E R E I G H T E E N Compilation and Publication Notice 191H a P T E R E I G H T E E N Brother Home TroubleshootingError Messages Error MessagesPlease Wait 195Error Message Printer Jam 197Document Jam Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet FeederIf You Are Having Difficulty with Your MFC 199Sending Faxes MFC 201General Printing Difficulties Windows Setup Printing Remained Data 203Copy Quality Difficulties 205 Bi-Directional Parallel Ports nibble and byte modes Difficulties Setting up the SoftwareProblem Using the HP Pavilion PC HP Demo Screen Saver 207 MFC Connect Failure or Bi-Directional Communication ErrorNEC SuperScript 610/660 HP LaserJet series II, IID, IIP, IIP+, III, Iiid or IiipHP LaserJet 4 Plus Lexmark WinWriter 209Epson ActionLaser 1100 Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed211 Close the carton and tape it shut 213 Regular MaintenanceCleaning the Document Scanner Toner sensor Cleaning the PrinterOpen the top cover Remove the drum unit assembly 215 Cleaning the Drum UnitReplacing the Toner Cartridge Toner Empty Indicator217 How to Replace the Toner CartridgeToner Cartridge Drum Unit 219 Reinstall the drum unit into the MFC and close the top cover Replacing the Drum Unit 221Follow these steps to replace the drum unit 223 Do not remove the clear plastic starter sheet MFC will eject the clear plastic starter sheet automatically 225For Customer Service Product Description Fax SpecificationsPrinter Specifications 229 Electrical and EnvironmentParallel Interface Specifications 231 Symbol Sets/Character SetsResident Fonts H a P T E R T W E N T Y 233 GlossaryL O S S a R Y 235 L O S S a R Y 237 L O S S a R Y 111 167134 194220, 221, 222, 223, 224 FAQ’s Frequently Asked Questions173 166241 193 19, 20135 190Visit us on the World Wide Web