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Brother MFC 4350 manual 197, Document Jam, Printer Jam

Models: MFC 4350

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T R O U B L E S H O O T I N G A N D M A I N T E N A N C E	197
T R O U B L E S H O O T I N G A N D M A I N T E N A N C E

Document Jam

The documents were not inserted or fed properly, or were too long.

1Open the control panel.

2Carefully, pull the document toward the front of the MFC.

3Close the control panel.

4Press Stop .

NO

OK

Printer Jam

Before you can clear a printer jam error, you must find out where the paper is stuck. See the following three types of paper jams.

WARNING

Do not force the jammed paper from the paper tray because you may damage the MFC and cause toner to scatter on the next printed pages.

After you have used the MFC, some internal parts of the machine are extremely HOT! When you open the top cover of the MFC, never touch the shaded parts shown in the following diagram.

HOT!

Image 211

Brother MFC 4350 manual 197, Document Jam, Printer Jam

Contents

MFC Year 2000 Compliant Brother Bulletin Board For Customer ServiceFax-Back System Brother on the World Wide WebOrdering Accessories and Supplies Table of Contents Record FAX/TEL Outgoing Announcement F/T OGM 6Setup Send Speed Dialing Vii Viii 142 164 179 Xii Finding Information UsingThis ManualUSA1-908-685-9283 fax Test Sheet Procedures For USA OnlyAbout Fax Machines Fax Tones and HandshakeECM Error Correction Mode MFC 435O MFC 4350, MFC 4650 and MFC 7750 Control Panel OverviewDial Pad MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys665O MC MFC 6650MC Control Panel OverviewHook Stop MFC 6650MC Control Panel KeysA P T E R O N E Use caution when installing or modifying telephone lines MFC Setup ConnectionsMake sure you have the following items Packing ListChoosing a Location No ! no ! noInstallingl the Drum Unit Assembly With Toner Cartridge AssemblyC S E T U P a N D C O N N E C T I O N S Sleep Setting Up the MFCConnect the telephone line Loading Paper in Multi-Purpose Sheet Feeder Attaching Dust Cover Loading one sheet of paper MFC can handle paper that has the following specificationsManual Feed Slot Acceptable PaperPaper Capacity in Feeder Connecting an External Telephone Answering Device TADSequence Connections YESRecording Outgoing Message OGM Connecting an External TelephoneConverting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone SystemInstalling MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single LineUser-Friendly Programming Function ModeIf you want to exit the Function Mode, press Stop FAX NO. & Start Alternating DisplaysFunction Selection Table Initial SetupSetup Send Print Reports Print Options Getting Started Setting Dialing Mode Tone/PulseDIALINGTONE? DIALINGPULSE? A P T E R See Composing Electronic Cover Entering Text Four times Five times Entering TextIf you want to enter a blank space, press twice Press For = ? @ Press ForYou can adjust the speaker volume when your MFC is on Hook Setting Beeper VolumeSetting the Handset Volume Setting the Speaker VolumeSleep Mode Setting the Ring VolumeMemory Storage Enter & SET Delayed TimerPress Set Press Stop to exit Basic Receiving Operations Select Answer ModeTAD Setting Ring DelayRing TIME20 SEC Setting F/T Ring TimePressing Easy ReceivePrinting a Reduced Incoming Document ReductionRecommended Reductions Setting Paper SizePaper Change ReductionAdvanced Receiving Operations Setting the Print DensityToner Save TEL ANSWER#51 For FAX/TEL Mode OnlyRemote ACT.ON? FAX RECEIVE*51Enter FAX no Online Press Start KEY Setting Up Polling ReceivePolling Polling RXOFF?Press or to select Polling on Setting Up Sequential Polling ReceivePolling RXON? Accepted Dialing #XXRemaining Jobs Canceling a Scheduled JobMF Link Distinctive RingingLong long Short long short Short short long Registering your Distinctive Ringing PatternViewing Caller ID List Caller IDPress Printing Caller ID List Clearing a Caller ID Stored in MemoryBeforeYou Begin Setup SendHumidity 50% 70% Paper TemperatureAutomatic Transmission Manual TransmissionManual and Automatic Fax Redial Real Time Transmission Dual AccessReal Time TX Checking the Jobs Status Accepted Other SETTINGS?Real TIMEON? #02 Sales Report Clear 2.EXIT Canceling Jobs in MemoryIf you have only one job waiting, go to step Cover Page for Next Fax Only Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent ConfidentialPress To select on or OFF Comment OFF Please Call Urgent Confidential User DefinedPress Function , 1 , 3 Press or to select COVERPAGEOFF? COVERPAGEON?Comment OFF Always Send CoverComposing Your Own Comments Using a Printed CoverCover Page Message Coverpage MSGContrast Advanced Sending Operations ResolutionOverseas Mode Overseas ModeEnter the fax number you’re calling Press Start Call ReservationCall Reserveoff Call Reserveon Call BACKOFF? Call BACKON?Print Sample Call Back Message Delayed FAXDOC 2.MEMORY Broadcasting Multiple Resolution Transmission Press Stop when you’re finished. The screen displays Setting Up Polling TransmitPolled TXOFF? Interrupting Delayed Fax and Polling Transmit Jobs Canceling a Job While Scanning the DocumentInsert Document Storing One Touch Dial Numbers Storing Numbers for Easy DialingPress Function , 1 , 6 SPEED-DIAL? # Storing Speed Dial NumbersName Fax number Setting Up Groups for BroadcastingTelephone voice number Select ONE-TOUCH Setup Groupgo Enter & SETName Enter & SET Manual Dialing Dialing OptionsTo hang up, replace the handset Speed Dialing One Touch DialingHold Dialing Access Codes and Credit Card NumbersPause Tone/Pulse When the call is over, hang upSearching Telephone Index FWD# Enter & SET Fax Forwarding/PagingProgramming a Fax Forwarding Number FAX FORWARD?PAGING? Programming Paging NumberPAG# Enter & SET Erase ALL FAX? Setting Fax StorageChanging Remote Access Code FAX STORAGEOFF? Select & SETRemote Retrieval Using Remote Access CodeOFF Remote CommandsRetrieving Fax Messages Retrieving Memory Status ListChanging Fax Forwarding Number A P T E R N I N E You can print the following lists and reports MFC Settings and ActivityACT.REPORT ALL Dial TEL.INDEX User Settings Memory Status Xmit ReportINTERVAL? To Print a ReportTransmission Verification Xmit Report Activity Report IntervalSort Photo Using MFC as a CopierSorting Multiple Copies Making a Single CopyMaking Multiple Copies Stacking Multiple CopiesMemory Full P.01 Press Stop KEY If You Get a Memory Full MessageReducing and Enlarging Copies Copying a PhotographA P T E R E L E V E N C12H a P T E R T W E L V E IntroductionFlexible Memory Settings Message Storage Message Center ModeVOICEON? Select & SET Setting Up Message CenterSetting Message Storage FAXOFF? Select & SETListening to Outgoing Message OGM Recording Message Center Outgoing Message OGMMSG CTR OGM? Select & SET MSG CTR OGM?Message Indicators Activating Message Center ModeVOICE03 FAX02 Online Printing a Fax Message Playing Voice Messages and MemosPrint FAX? Backup Printon Select & SET Backup Printing OptionErase ALL VOICE? MSG Press Set Press 1 to erase-OR-Press 2 to cancelErasing Messages Erase this MSG?ICM Recording Monitor Setting Maximum Time for Incoming MessagesSetting Toll Saver 101Programming a Fax Forwarding Number Recording a MemoRecording a Conversation Fax Forwarding/PagingProgramming a Paging Number 103Long beep-Fax messages Long beeps-Voice messages 105 Changing Remote Access CodeRemote Control Commands Remote Control Commands107 Changing Fax Forwarding Number MFC with Your Computer 80486/66MHz or higher Windows 3.1, 3.11 or BeforeYou Install Multi-Function Link ProIf You Don’t Have a CD-ROM Drive Computer Requirements111 Connecting the MFC to the ComputerClick the Start button in the Taskbar Installing MFC 4350 Printer DriverIf you are using Windows NT Workstation Version Printer Driver for the MFC113 If you are using Windows 3.1 or 115 If you are using Windows 95For Windows 3.1 InstallingTrueType Fonts for MFCFor Windows 95, 98 and Windows NT Workstation Version Overview of Basic Steps 117Choosing the Software to Install 119 Installing the Brother SoftwareH a P T E R T H I R T E E N Helpful Hints for Windows 3.1, 3.11 or Windows 95 121Auto emulation selection How to Use the MFC with Your DOS Application SoftwareHP LaserJet IIP emulation mode For DOS UsersRemote Printer Console Main Program Installing the Remote Printer Console123 What Does the Remote Printer Console Do?PCL Using the Remote Printer Console Main Program125 Current Printer Status Information Printer Setup CategoryPrint Setup Section Remote Printer ConsoleFont Config Setup Section127 Printer Config 129 Using the Printer Status Monitor ProgramDirect Access Category Console Config CategoryH a P T E R T H I R T E E N Multi-Function Link Pro option for MFC H a P T E R F O U R T E E N Multi-Function Link Pro Software Brother Resource Manager Using the Multi-Function Link Pro SoftwareMulti-Function Link Pro Visioneer PaperPort LE 135Sending a Quick Fax Sending a Fax fromYour PCSending a Fax from the Main Menu 137Sending a Fax from a Windows Application 139 Checklist for the MFC to Make Sure MF Link Mode is ActiveChecklist for Your PC Receiving Faxes into your PCManager button-OR-From the Start pull-down menu, select Viewing Received FaxesScanning a Document Accessing the Scanner141 Scanning a Document into your PC Settings in the Scanner WindowBrightness 143Business Card Size PreScanning an ImageExporting an Image File 145Compatible Operating Systems NetCentric Internet Fax147 Your Fax Service AccountReceiving Faxes Creating an Inbound Account Installing NetCentric FaxStormOverview of Utilities 149Sending Faxes Accessing NetCentric FaxStormSend Fax window appears 151General Tab Addressing a FaxSelecting a Group or a Contact from a Group Adding Contacts One at a TimeSaving a New Contact from the Fax Send Window 153Specifying a Cover About Sending a Fax as E-mail Attachments Tab 155Options/Sender Tab Sending a Fax from Other Windows Applications157 If You Are Using Windows NT Workstation VersionTo add a New Contact to the All Group Setting Up Contacts in the Contact ManagerTo add a New Contact to Another Group 159Changing Contact Detail Setting Up Multiple Addresses Moving or Copying a Contact to Another Group 161Creating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status ManagerChecking the Status of Sent Faxes Outbox Accessing Your Account163 Managing Faxes from Your AccountChecking Sent Faxes in Your Account Page Outbox Viewing Received Faxes in Your Account Page InboxMonsignor O’Brien Highway Cambridge, MA, USA 165Customer Support Contact NetCentric Corporation atProvides an In Memory printer driver Main FeaturesYou Cannot Use a 16 bit TCP/IP Stack Setting Up Automatic E-Mail PrintingIf You are Using Korean Windows 95 167Setting the Check Time Setting Up the Server169 Using Automatic E-Mail PrintingUninstalling Automatic E-Mail Printing from Windows 95 If the Uninstall Program Displays An Error MessageTrademarks To Access the Add/Remove Programs Properties WindowRemote Printer Console Program for DOS Special Printing FeaturesWindows Printing Popular Printer Emulation SupportEnhanced Memory Management Select the print command from your PCPrinting FromYour PC Bi-directional Parallel InterfaceTwo-Sided Printing Manual Duplexing 173Loading More Than One Sheet of Paper Loading Envelopes in Multi-Purpose Sheet FeederChoosing Acceptable Paper Simultaneous Printing/Faxing175 Paper TrayYou can use recycled paper in this MFC Printer Operation KeysOn/Off Line Key FF/Cont KeyPrint Priority Key Test/Reset KeyPrinting the Print Configuration List 177SET 2.EXIT Restoring Factory Default SettingsReset 2.EXIT Printing PC Data in HexadecimalMemory Board AccessoriesFor the Printer Optional Memory for the Printer & Fax OperationsFor the Fax 181 Installing the Optional Memory BoardMemoryConnector Board Spacer Main Controller Standard Telephone FCC Notices For 120V Models Only InformationH a P T E R E I G H T E E N 185 Laser Safety For 110-120V Models OnlyManufactured FDA RegulationsUnited States Industry Canada Compliance Statement For Canada Only 187International Energy Star Compliance Statement Do not use this product near water Important Safety InstructionsVoice 189H a P T E R E I G H T E E N Compilation and Publication Notice 191H a P T E R E I G H T E E N Brother Home TroubleshootingError Messages Error MessagesPlease Wait 195Error Message Document Jam 197Printer Jam Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet FeederIf You Are Having Difficulty with Your MFC 199Sending Faxes MFC 201General Printing Difficulties Windows Setup Printing Remained Data 203Copy Quality Difficulties 205 Problem Using the HP Pavilion PC HP Demo Screen Saver Difficulties Setting up the SoftwareBi-Directional Parallel Ports nibble and byte modes 207 MFC Connect Failure or Bi-Directional Communication ErrorHP LaserJet 4 Plus HP LaserJet series II, IID, IIP, IIP+, III, Iiid or IiipNEC SuperScript 610/660 Epson ActionLaser 1100 209Lexmark WinWriter Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed211 Close the carton and tape it shut Cleaning the Document Scanner Regular Maintenance213 Open the top cover Remove the drum unit assembly Cleaning the PrinterToner sensor 215 Cleaning the Drum UnitReplacing the Toner Cartridge Toner Empty Indicator217 How to Replace the Toner CartridgeToner Cartridge Drum Unit 219 Reinstall the drum unit into the MFC and close the top cover Replacing the Drum Unit 221Follow these steps to replace the drum unit 223 Do not remove the clear plastic starter sheet MFC will eject the clear plastic starter sheet automatically 225For Customer Service Product Description Fax SpecificationsPrinter Specifications 229 Electrical and EnvironmentParallel Interface Specifications Resident Fonts Symbol Sets/Character Sets231 H a P T E R T W E N T Y 233 GlossaryL O S S a R Y 235 L O S S a R Y 237 L O S S a R Y 194 167111 134166 FAQ’s Frequently Asked Questions220, 221, 222, 223, 224 173241 190 19, 20193 135Visit us on the World Wide Web