Fax-Back System, Brother on the World Wide Web | Brother MFC 4350

B R O T H E R N U M B E R S	i
B R O T H E R N U M B E R S

BrotherNumbers

Fax-Back System

Brother Customer Service has installed an easy-to-use Fax-Back System, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to send faxes to any fax machine, not just the one from which you are calling.

If you can’t resolve a difficulty with your MFC using this manual, call our Fax-Back System, and follow the voice prompts to receive faxed instructions about using the system and an index of Fax-Back subjects.

USA:1-800-521-2846

From within Canada: 1-800-681-9838

The Brother Fax-Back System number (USA only) has been preprogrammed on One Touch key 01 .

Brother on the World Wide Web

You can find more information about Brother products, from product specification sheets to Frequently Asked Questions (FAQs), on the World Wide Web. Visit us at

http://www.brother.com

Brother Bulletin Board

Brother’s Bulletin Board numbers are

USA:1-888-298-3616

From within Canada: 1-514-685-2040

For Customer Service

USA:	1-800-284-4329 (voice)
	1-908-575-8790	(fax)
From within Canada:	1-800-853-6660	(voice)
	1-514-685-4898	(fax)
From within Montreal:	1-514-685-6464	(voice)

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Brother MFC 4350 manual Fax-Back System, Brother on the World Wide Web, Brother Bulletin Board, For Customer Service

Contents

MFC Year 2000 Compliant Brother Bulletin Board For Customer ServiceFax-Back System Brother on the World Wide Web Ordering Accessories and Supplies Table of Contents Record FAX/TEL Outgoing Announcement F/T OGM 6Setup Send Speed Dialing Vii Viii 142 164 179 Xii Finding Information UsingThis Manual USA1-908-685-9283 fax Test Sheet Procedures For USA OnlyAbout Fax Machines Fax Tones and Handshake ECM Error Correction Mode MFC 435O MFC 4350, MFC 4650 and MFC 7750 Control Panel Overview Dial Pad MFC 4350, MFC 4650 and MFC 7750 Control Panel Keys 665O MC MFC 6650MC Control Panel Overview Hook Stop MFC 6650MC Control Panel Keys A P T E R O N E Use caution when installing or modifying telephone lines MFC Setup Connections Make sure you have the following items Packing List Choosing a Location No ! no ! no Installingl the Drum Unit Assembly With Toner Cartridge Assembly C S E T U P a N D C O N N E C T I O N S Sleep Setting Up the MFC Connect the telephone line Loading Paper in Multi-Purpose Sheet Feeder Attaching Dust Cover Loading one sheet of paper MFC can handle paper that has the following specificationsManual Feed Slot Acceptable Paper Connecting an External Telephone Answering Device TAD Paper Capacity in FeederSequence Connections YES Recording Outgoing Message OGM Connecting an External Telephone Converting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone System Installing MFC, External Two-Line TAD Two-Line Telephone Multi-Line Connections PBX Custom Features on a Single Line Function Mode User-Friendly ProgrammingIf you want to exit the Function Mode, press Stop FAX NO. & Start Alternating Displays Function Selection Table Initial Setup Setup Send Print Reports Print Options Setting Dialing Mode Tone/Pulse Getting StartedDIALINGTONE? DIALINGPULSE? A P T E R See Composing Electronic Cover Entering Text Entering Text Four times Five timesIf you want to enter a blank space, press twice Press For = ? @ Press For You can adjust the speaker volume when your MFC is on Hook Setting Beeper VolumeSetting the Handset Volume Setting the Speaker Volume Setting the Ring Volume Sleep ModeMemory Storage Delayed Timer Enter & SETPress Set Press Stop to exit Basic Receiving Operations Select Answer Mode TAD Setting Ring Delay Ring TIME20 SEC Setting F/T Ring Time Pressing Easy ReceivePrinting a Reduced Incoming Document Reduction Recommended Reductions Setting Paper SizePaper Change Reduction Setting the Print Density Advanced Receiving OperationsToner Save TEL ANSWER#51 For FAX/TEL Mode OnlyRemote ACT.ON? FAX RECEIVE*51 Enter FAX no Online Press Start KEY Setting Up Polling ReceivePolling Polling RXOFF? Press or to select Polling on Setting Up Sequential Polling ReceivePolling RXON? Accepted Dialing #XX Remaining Jobs Canceling a Scheduled Job MF Link Distinctive Ringing Long long Short long short Short short long Registering your Distinctive Ringing Pattern Caller ID Viewing Caller ID ListPress Printing Caller ID List Clearing a Caller ID Stored in Memory BeforeYou Begin Setup Send Humidity 50% 70% Paper Temperature Manual Transmission Automatic TransmissionManual and Automatic Fax Redial Dual Access Real Time TransmissionReal Time TX Accepted Other SETTINGS? Checking the Jobs StatusReal TIMEON? Canceling Jobs in Memory #02 Sales Report Clear 2.EXITIf you have only one job waiting, go to step Cover Page for Next Fax Only Basic Sending OperationsComposing Electronic Cover Comment OFF Please Call Urgent Confidential Press To select on or OFF Comment OFF Please Call Urgent Confidential User Defined Press Function , 1 , 3 Press or to select COVERPAGEOFF? COVERPAGEON?Comment OFF Always Send Cover Composing Your Own Comments Using a Printed CoverCover Page Message Coverpage MSG Contrast Advanced Sending Operations ResolutionOverseas Mode Overseas Mode Enter the fax number you’re calling Press Start Call ReservationCall Reserveoff Call Reserveon Call BACKOFF? Call BACKON? Delayed FAX Print Sample Call Back MessageDOC 2.MEMORY Broadcasting Multiple Resolution Transmission Setting Up Polling Transmit Press Stop when you’re finished. The screen displaysPolled TXOFF? Canceling a Job While Scanning the Document Interrupting Delayed Fax and Polling Transmit JobsInsert Document Storing Numbers for Easy Dialing Storing One Touch Dial NumbersPress Function , 1 , 6 Storing Speed Dial Numbers SPEED-DIAL? #Name Setting Up Groups for Broadcasting Fax numberTelephone voice number Setup Groupgo Enter & SET Select ONE-TOUCHName Enter & SET Dialing Options Manual DialingTo hang up, replace the handset Speed Dialing One Touch Dialing Dialing Access Codes and Credit Card Numbers HoldPause When the call is over, hang up Tone/PulseSearching Telephone Index FWD# Enter & SET Fax Forwarding/PagingProgramming a Fax Forwarding Number FAX FORWARD? Programming Paging Number PAGING?PAG# Enter & SET Erase ALL FAX? Setting Fax StorageChanging Remote Access Code FAX STORAGEOFF? Select & SET Remote Retrieval Using Remote Access Code OFF Remote Commands Retrieving Fax Messages Retrieving Memory Status List Changing Fax Forwarding Number A P T E R N I N E You can print the following lists and reports MFC Settings and ActivityACT.REPORT ALL Dial TEL.INDEX User Settings Memory Status Xmit Report INTERVAL? To Print a ReportTransmission Verification Xmit Report Activity Report Interval Sort Photo Using MFC as a Copier Sorting Multiple Copies Making a Single CopyMaking Multiple Copies Stacking Multiple Copies Memory Full P.01 Press Stop KEY If You Get a Memory Full MessageReducing and Enlarging Copies Copying a Photograph A P T E R E L E V E N C12H a P T E R T W E L V E Introduction Flexible Memory Settings Message Storage Message Center Mode VOICEON? Select & SET Setting Up Message CenterSetting Message Storage FAXOFF? Select & SET Listening to Outgoing Message OGM Recording Message Center Outgoing Message OGMMSG CTR OGM? Select & SET MSG CTR OGM? Activating Message Center Mode Message IndicatorsVOICE03 FAX02 Online Playing Voice Messages and Memos Printing a Fax MessagePrint FAX? Backup Printon Select & SET Backup Printing Option Erase ALL VOICE? MSG Press Set Press 1 to erase-OR-Press 2 to cancelErasing Messages Erase this MSG? ICM Recording Monitor Setting Maximum Time for Incoming MessagesSetting Toll Saver 101 Programming a Fax Forwarding Number Recording a MemoRecording a Conversation Fax Forwarding/Paging Programming a Paging Number 103 Long beep-Fax messages Long beeps-Voice messages 105 Changing Remote Access Code Remote Control Commands Remote Control Commands 107 Changing Fax Forwarding Number MFC with Your Computer 80486/66MHz or higher Windows 3.1, 3.11 or BeforeYou Install Multi-Function Link ProIf You Don’t Have a CD-ROM Drive Computer Requirements 111 Connecting the MFC to the Computer Click the Start button in the Taskbar Installing MFC 4350 Printer DriverIf you are using Windows NT Workstation Version Printer Driver for the MFC 113 If you are using Windows 3.1 or 115 If you are using Windows 95 InstallingTrueType Fonts for MFC For Windows 3.1For Windows 95, 98 and Windows NT Workstation Version Overview of Basic Steps 117 Choosing the Software to Install 119 Installing the Brother Software H a P T E R T H I R T E E N Helpful Hints for Windows 3.1, 3.11 or Windows 95 121 Auto emulation selection How to Use the MFC with Your DOS Application SoftwareHP LaserJet IIP emulation mode For DOS Users Remote Printer Console Main Program Installing the Remote Printer Console123 What Does the Remote Printer Console Do? PCL Using the Remote Printer Console Main Program 125 Current Printer Status Information Printer Setup CategoryPrint Setup Section Remote Printer Console Setup Section Font Config127 Printer Config 129 Using the Printer Status Monitor ProgramDirect Access Category Console Config Category H a P T E R T H I R T E E N Multi-Function Link Pro option for MFC H a P T E R F O U R T E E N Multi-Function Link Pro Software Using the Multi-Function Link Pro Software Brother Resource ManagerMulti-Function Link Pro Visioneer PaperPort LE 135 Sending a Quick Fax Sending a Fax fromYour PC Sending a Fax from the Main Menu 137 Sending a Fax from a Windows Application 139 Checklist for the MFC to Make Sure MF Link Mode is ActiveChecklist for Your PC Receiving Faxes into your PC Manager button-OR-From the Start pull-down menu, select Viewing Received Faxes Accessing the Scanner Scanning a Document141 Scanning a Document into your PC Settings in the Scanner Window Brightness 143 Business Card Size PreScanning an Image Exporting an Image File 145 Compatible Operating Systems NetCentric Internet Fax Your Fax Service Account 147Receiving Faxes Creating an Inbound Account Installing NetCentric FaxStorm Overview of Utilities 149 Sending Faxes Accessing NetCentric FaxStorm Send Fax window appears 151General Tab Addressing a Fax Selecting a Group or a Contact from a Group Adding Contacts One at a Time 153 Saving a New Contact from the Fax Send WindowSpecifying a Cover About Sending a Fax as E-mail Attachments Tab 155 Options/Sender Tab Sending a Fax from Other Windows Applications 157 If You Are Using Windows NT Workstation Version To add a New Contact to the All Group Setting Up Contacts in the Contact Manager 159 To add a New Contact to Another GroupChanging Contact Detail Setting Up Multiple Addresses 161 Moving or Copying a Contact to Another GroupCreating a Group for Broadcasting Managing Your Faxes in the Status Manager Accessing the Status Manager Checking the Status of Sent Faxes Outbox Accessing Your Account163 Managing Faxes from Your Account Checking Sent Faxes in Your Account Page Outbox Viewing Received Faxes in Your Account Page Inbox Monsignor O’Brien Highway Cambridge, MA, USA 165Customer Support Contact NetCentric Corporation at Provides an In Memory printer driver Main Features You Cannot Use a 16 bit TCP/IP Stack Setting Up Automatic E-Mail PrintingIf You are Using Korean Windows 95 167 Setting the Check Time Setting Up the Server 169 Using Automatic E-Mail PrintingUninstalling Automatic E-Mail Printing from Windows 95 If the Uninstall Program Displays An Error Message Trademarks To Access the Add/Remove Programs Properties Window Remote Printer Console Program for DOS Special Printing FeaturesWindows Printing Popular Printer Emulation Support Enhanced Memory Management Select the print command from your PCPrinting FromYour PC Bi-directional Parallel Interface Two-Sided Printing Manual Duplexing 173 Loading More Than One Sheet of Paper Loading Envelopes in Multi-Purpose Sheet Feeder Choosing Acceptable Paper Simultaneous Printing/Faxing175 Paper Tray You can use recycled paper in this MFC Printer Operation KeysOn/Off Line Key FF/Cont Key Print Priority Key Test/Reset KeyPrinting the Print Configuration List 177 SET 2.EXIT Restoring Factory Default SettingsReset 2.EXIT Printing PC Data in Hexadecimal Memory Board Accessories Optional Memory for the Printer & Fax Operations For the PrinterFor the Fax 181 Installing the Optional Memory Board MemoryConnector Board Spacer Main Controller Standard Telephone FCC Notices For 120V Models Only Information H a P T E R E I G H T E E N 185 Laser Safety For 110-120V Models Only FDA Regulations ManufacturedUnited States 187 Industry Canada Compliance Statement For Canada OnlyInternational Energy Star Compliance Statement Do not use this product near water Important Safety Instructions Voice 189 H a P T E R E I G H T E E N Compilation and Publication Notice 191 H a P T E R E I G H T E E N Brother Home Troubleshooting Error Messages Error Messages Please Wait 195 Error Message 197 Document JamPrinter Jam Paper is Jammed near the Drum Unit or in the Fuser Unit Paper is Jammed in the Multi-purpose Sheet Feeder If You Are Having Difficulty with Your MFC 199 Sending Faxes MFC 201 General Printing Difficulties Windows Setup Printing Remained Data 203 Copy Quality Difficulties 205 Difficulties Setting up the Software Problem Using the HP Pavilion PC HP Demo Screen SaverBi-Directional Parallel Ports nibble and byte modes 207 MFC Connect Failure or Bi-Directional Communication Error HP LaserJet series II, IID, IIP, IIP+, III, Iiid or Iiip HP LaserJet 4 PlusNEC SuperScript 610/660 209 Epson ActionLaser 1100Lexmark WinWriter Packing and Shipping the MFC Graphics or Text Is Missing When the Document Is Printed 211 Close the carton and tape it shut Regular Maintenance Cleaning the Document Scanner213 Cleaning the Printer Open the top cover Remove the drum unit assemblyToner sensor 215 Cleaning the Drum Unit Replacing the Toner Cartridge Toner Empty Indicator 217 How to Replace the Toner Cartridge Toner Cartridge Drum Unit 219 Reinstall the drum unit into the MFC and close the top cover Replacing the Drum Unit 221 Follow these steps to replace the drum unit 223 Do not remove the clear plastic starter sheet MFC will eject the clear plastic starter sheet automatically 225 For Customer Service Product Description Fax Specifications Printer Specifications 229 Electrical and Environment Parallel Interface Specifications Symbol Sets/Character Sets Resident Fonts231 H a P T E R T W E N T Y 233 Glossary L O S S a R Y 235 L O S S a R Y 237 L O S S a R Y 194 167111 134 166 FAQ’s Frequently Asked Questions220, 221, 222, 223, 224 173 241 190 19, 20193 135 Visit us on the World Wide Web