Help | BT 500 guide

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

74Help

Phone does not work

•Have you installed the battery pack correctly? See page 7-8.

•Check that the mains power is correctly connected.

No dial tone

•Is the telephone cord of the base plugged into the phone socket?

•Check that the mains power is correctly connected.

•Only use the telephone cord supplied with the phone.

Cannot dial out or receive calls

•Check that the mains power is correctly connected.

•The battery may need recharging.

•Has there been a power cut? If so, place the handset back on the base for 10 seconds and try again. If it still does not work disconnect the batteries and mains power for 10 minutes, then reconnect and try again.

You have a dial tone, but the phone will not dial out

•You may need to change the dial mode from tone to pulse.

•If you are connected to a switchboard, check whether you need to dial an access code.

Handset does not ring

•The ringer volume may be switched off, see page 29.

•Check that the mains power is correctly connected.

•Make sure the handset is registered to the base, see page 33.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

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BT 500 manual Help

Contents

User Guide Welcome… Need help? Got everything? This guide This guide Sound settingsPhone settings Answering machine Caller Display Using additional handsets Text messaging General information Getting started Setting upSignal strength Location Getting started Battery low warningBattery performance Set the date and time Plug the other end into the mains wall socket and switch Clock Setting is displayed, press OK to selectCurrent time and date setting is displayed. Enter 2 digits For the hour and 2 for the minute e.g. for 2.15pm, enter Getting to know your phone Handset buttons Ringer off Battery levelsAlarm clock Handset Standby display Range Handset name and number Time Battery Date PhonebookGetting to know your phone Answering machine and base buttons Storing a name in the phonebook, see Following table shows you where each letterCharacter map Navigating the menus Menu map Make an external call Using the phoneSwitch the handset power on/off Preparatory dialling pre-dial Press UP to increase or Down to decrease the volume Using the phoneEarpiece/receiver volume Receive a call Make a call in handsfree Secrecy muteHandsfree Answer a call in handsfree Switch to handsfree during a callRedial list Call a number from the redial list Keypad lock Copy a number from the redial list to the phonebook Paging handsets Name and number phonebook Entering names Store a name and numberDial a number Writing tips Edit an entry Delete an entry or all entries Copy an entry to another handset Save a phonebook number to a quick dial key Dial a quickdial number Copy SIM card contacts to the phonebook Press Option soft key then use UP or Down to display Copy Enter your SIM Card PIN. Enter your 4-digit SIM PIN code Contrast Display settingsWallpaper Set the time and date Alarm and time settingsSet the alarm Alarm and time settings Silence the alarm External call ringer melody and volume Sound settingsHandset earpiece/speaker volume Melody is highlighted, press OK to select Sound settingsInternal call ringer melody and volume Press OK to confirm To exit and return to standby Base ringer melody and volume Handset tones Auto answer Phone settingsHandset settings Register a handset Phone settings Dim mode Reset your handset Handset name Room monitor Base settings System PIN code Reset your base De-register a handset Recall time Pause time Call log type Auto-delete Answering machine Answer delay Answering machine settings via the handsetSwitch the answering machine ON/OFF Automatic for the ‘time saver’ option Press UP or Down to select the answer delay setting youAnswering machine Require and select OK Press To exit and return to standby Time stamp on/off Monitoring/call screening You can select either standard or high quality recording. Default setting is ‘standard’Recording quality Answer and Record Outgoing messagesRecord your own outgoing message Answer Only Select the outgoing message answer mode Check your outgoing message Listening to your messages Record a memo Memory full Answering machine settings via the base Check/delete the OGM Record a new outgoing message Change the remote access PIN code Remote accessStandby mode Press and hold to delete all messages Standby mode, press Hold Switch remote control On/Off Operating your answering machine remotely Switch your answering machine on remotelyCheck for messages remotely Time saver Play new messages Switch answering machine on/offPlay all messages Pause playback View and dial from the Calls log BT Caller DisplayCalls log Copy a Calls log number to the phonebook BT Caller DisplayPress or to dial a displayed number Delete a/all Calls log numbers Text messaging Subscribe to the text messaging serviceCost of the fixed line service Sent messages are stored in the Outbox Text messagingSend a text message Received messages are stored in the Inbox Entering textSaved messages are stored in the Drafts box Your BT Verve 500 can store up to 30 messages Receiving and reading text messages See page 13 for the complete character map Or, select to open the phonebook and scroll UP or Down Press UP/DOWN/LEFT/RIGHT to Confirm and send Back to cancelTo scroll and display the name/number you want. Press Receiving a call while writing a text Text messaging Delete messages stored in the Drafts box Read, edit, send or delete messages stored in the Outbox Memory Full and Delete Messages alternately Service Centre numbers Numbers Stored Center 2 and press OK Select an SMS Center to send/receive from Receiving an external call while on an internal call Using additional handsetsInternal calls Transferring calls Way Calls Help Help No Caller Display number/name displayed Cannot access your messages from another phoneAnswering machine messages have the wrong date and time Cannot register a handset to a base Cannot send text Possible problems with text messagingText messages cannot be sent and screen displays Failed Customer Helpline Further help and advice for text queries on BT lines Cannot receive text Refer to the telephone number shown on your telephone bill General sales enquiriesBilling enquiries You keep hearing an error beep Press OK. Number is displayed. Enter 00000 and press OK General information Cleaning General information Guarantee Technical information For your records Connecting to a switchboard Ofﬁces worldwide