Verve 500 – New Style – Edition 3 – 07.09.06 – 7706
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Guarantee | Within the 12 month guarantee period: |
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Your BT Verve 500 is guaranteed for a period of 12 | Prior to returning your product, please read the Help |
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section beginning on page 74 or contact the Helpline |
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months from the date of purchase. |
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on 0870 242 6652 or the email Helpdesk: |
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Subject to the terms listed below, the guarantee will |
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bthelpdesk@convergys.com for assistance. In the |
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provide for the repair of, or at BT’s or its agent’s | unlikely event of a defect occurring, please follow the |
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discretion, the option to replace the BT Verve 500 or | Helpline’s instructions for replacement or repair. |
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any component thereof, (other than batteries), which |
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is identified as faulty or below standard, or as a result | Outside of the 12 month guarantee period: |
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of inferior workmanship or materials. Products over | If your product needs repair after the guarantee |
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28 days old from the date of purchase may be |
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period has ended, the repair must meet the approval |
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replaced with a refurbished or repaired product. |
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requirements for connection to the telephone |
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The conditions of this guarantee are: | network. |
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• The guarantee shall only apply to defects that occur | We recommend that you contact BT’s approved repair |
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agent Helpdesk Solutions on 0870 240 5029 or a |
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within the 12 month guarantee period. |
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local qualified repairer. |
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• Proof of purchase is provided. |
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• The equipment is returned to BT or its agent as | Returning your phone |
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instructed. | If the Helpline is unable to remedy your problem they |
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• This guarantee does not cover any faults or defects | will ask you to return the product. Where possible, |
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pack the product in its original packaging. Please |
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caused by accidents, misuse, fair wear and tear, |
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remember to include all parts, including the line |
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neglect, tampering with the equipment, or any |
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cords, power supply units and the original battery |
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attempt at adjustment or repair other than through |
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pack. (Please note that we cannot take responsibility |
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approved agents. |
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for goods damaged in transit.) Please obtain and |
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• This guarantee does not affect your statutory rights. |
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keep proof of posting from the Post Office. |
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If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com
