General sales enquiries, Billing enquiries | BT 500 guide

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Help 79

General sales enquiries

•BT Residential lines – call 150. BT Business lines – call 152.

•For non BT line customers, call 0800 800 150 (residential) or 0800 800 152 (business).

•Additional handsets are available from the Helpdesk on 0870 242 6652 or from the email Helpdesk: bthelpdesk@convergys.com

Billing enquiries

•Refer to the telephone number shown on your telephone bill.

Other functions and services available from the text messaging service

•By sending the following commands to the BT text self administration facility you can control functions and capabilities in your text phone and the way messages are handled.

1.Press Menu to open the main menu.

2.Use the NAVIGATION button to highlight the icon and select OK.

3.Write is displayed, select OK.

4.Use the keypad to type in the following commands (depending upon what you want to do):

Opt out from receiving voice text messages.

Turns off the opt out option.

Turns on permanent voice text message delivery to your phone.

All incoming text is delivered as voice text.

Turns off permanent voice text message delivery.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

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BT 500 manual General sales enquiries, Billing enquiries, Refer to the telephone number shown on your telephone bill

Contents

User Guide Welcome… Got everything? Need help? This guide Answering machine Sound settingsPhone settings This guide Text messaging General information Caller Display Using additional handsets Location Setting upSignal strength Getting started Set the date and time Battery low warningBattery performance Getting started For the hour and 2 for the minute e.g. for 2.15pm, enter Clock Setting is displayed, press OK to selectCurrent time and date setting is displayed. Enter 2 digits Plug the other end into the mains wall socket and switch Handset buttons Getting to know your phone Handset Battery levelsAlarm clock Ringer off Answering machine and base buttons Range Handset name and number Time Battery Date PhonebookGetting to know your phone Standby display Navigating the menus Following table shows you where each letterCharacter map Storing a name in the phonebook, see Menu map Preparatory dialling pre-dial Using the phoneSwitch the handset power on/off Make an external call Receive a call Using the phoneEarpiece/receiver volume Press UP to increase or Down to decrease the volume Handsfree Secrecy muteMake a call in handsfree Call a number from the redial list Switch to handsfree during a callRedial list Answer a call in handsfree Copy a number from the redial list to the phonebook Keypad lock Name and number phonebook Paging handsets Writing tips Store a name and numberDial a number Entering names Delete an entry or all entries Edit an entry Save a phonebook number to a quick dial key Copy an entry to another handset Copy SIM card contacts to the phonebook Dial a quickdial number Enter your SIM Card PIN. Enter your 4-digit SIM PIN code Press Option soft key then use UP or Down to display Copy Wallpaper Display settingsContrast Set the alarm Alarm and time settingsSet the time and date Silence the alarm Alarm and time settings Handset earpiece/speaker volume Sound settingsExternal call ringer melody and volume Press OK to confirm To exit and return to standby Sound settingsInternal call ringer melody and volume Melody is highlighted, press OK to select Base ringer melody and volume Handset tones Register a handset Phone settingsHandset settings Auto answer Dim mode Phone settings Handset name Reset your handset Room monitor System PIN code Base settings De-register a handset Reset your base Pause time Recall time Call log type Auto-delete Answering machine Switch the answering machine ON/OFF Answering machine settings via the handsetAnswer delay Require and select OK Press To exit and return to standby Press UP or Down to select the answer delay setting youAnswering machine Automatic for the ‘time saver’ option Monitoring/call screening Time stamp on/off Recording quality Default setting is ‘standard’You can select either standard or high quality recording. Answer Only Outgoing messagesRecord your own outgoing message Answer and Record Check your outgoing message Select the outgoing message answer mode Listening to your messages Memory full Record a memo Check/delete the OGM Answering machine settings via the base Record a new outgoing message Standby mode, press Hold Remote accessStandby mode Press and hold to delete all messages Change the remote access PIN code Switch remote control On/Off Time saver Switch your answering machine on remotelyCheck for messages remotely Operating your answering machine remotely Pause playback Switch answering machine on/offPlay all messages Play new messages Calls log BT Caller DisplayView and dial from the Calls log Press or to dial a displayed number BT Caller DisplayCopy a Calls log number to the phonebook Delete a/all Calls log numbers Cost of the fixed line service Subscribe to the text messaging serviceText messaging Send a text message Text messagingSent messages are stored in the Outbox Your BT Verve 500 can store up to 30 messages Entering textSaved messages are stored in the Drafts box Received messages are stored in the Inbox See page 13 for the complete character map Receiving and reading text messages Press UP/DOWN/LEFT/RIGHT to Or, select to open the phonebook and scroll UP or Down Receiving a call while writing a text Back to cancelTo scroll and display the name/number you want. Press Confirm and send Text messaging Delete messages stored in the Drafts box Memory Full and Delete Messages alternately Read, edit, send or delete messages stored in the Outbox Numbers Stored Service Centre numbers Center 2 and press OK Select an SMS Center to send/receive from Internal calls Using additional handsetsReceiving an external call while on an internal call Way Calls Transferring calls Help Help Cannot register a handset to a base Cannot access your messages from another phoneAnswering machine messages have the wrong date and time No Caller Display number/name displayed Customer Helpline Possible problems with text messagingText messages cannot be sent and screen displays Failed Cannot send text Cannot receive text Further help and advice for text queries on BT lines Billing enquiries General sales enquiriesRefer to the telephone number shown on your telephone bill Press OK. Number is displayed. Enter 00000 and press OK You keep hearing an error beep General information General information Cleaning Guarantee For your records Technical information Connecting to a switchboard Ofﬁces worldwide