Possible problems with text messaging, Cannot send text | BT 500

Verve 500 – New Style – Edition 3 – 07.09.06 – 7706

Help 77

Buzzing noise on my phone or on other electrical equipment nearby

•Sometimes your BT Verve 500 can interfere with other electrical equipment if it is placed too close. It is recommended that you place your BT Verve 500 at least one metre away from electrical appliances or metal obstructions to avoid any risk of interference.

Customer Helpline

If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email bthelpdesk@convergys.com.

Possible problems with text messaging

Text messages cannot be sent and screen displays Failed!

•The base power supply or telephone line cord might not be properly connected. Check that the base power supply is plugged into the mains socket and switched on and that the telephone is plugged into the telephone wall socket.

•There might be a fault on the line. Check your telephone line is working properly.

•You might have deleted the server number in error. See page 69-70 for instructions on how to enter the number.

Cannot send text

•Check service centre number is correct including 1470P prefix (this is for BT lines. If you have another network provider please check the prefix number with them). In order to send and receive text messages you must not withhold your number. If you normally withhold your number the 1470 prefix presents your number for you.

If you experience any problems, please call the Helpline on 0870 242 6652 or email bthelpdesk@convergys.com

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BT 500 Possible problems with text messaging, Text messages cannot be sent and screen displays Failed, Cannot send text

Contents

User Guide Welcome… Got everything? Need help? This guide Phone settings Sound settingsThis guide Answering machine Text messaging General information Caller Display Using additional handsets Signal strength Setting upGetting started Location Battery performance Battery low warningGetting started Set the date and time Current time and date setting is displayed. Enter 2 digits Clock Setting is displayed, press OK to selectPlug the other end into the mains wall socket and switch For the hour and 2 for the minute e.g. for 2.15pm, enter Handset buttons Getting to know your phone Alarm clock Battery levelsRinger off Handset Getting to know your phone Range Handset name and number Time Battery Date PhonebookStandby display Answering machine and base buttons Character map Following table shows you where each letterStoring a name in the phonebook, see Navigating the menus Menu map Switch the handset power on/off Using the phoneMake an external call Preparatory dialling pre-dial Earpiece/receiver volume Using the phonePress UP to increase or Down to decrease the volume Receive a call Make a call in handsfree Secrecy muteHandsfree Redial list Switch to handsfree during a callAnswer a call in handsfree Call a number from the redial list Copy a number from the redial list to the phonebook Keypad lock Name and number phonebook Paging handsets Dial a number Store a name and numberEntering names Writing tips Delete an entry or all entries Edit an entry Save a phonebook number to a quick dial key Copy an entry to another handset Copy SIM card contacts to the phonebook Dial a quickdial number Enter your SIM Card PIN. Enter your 4-digit SIM PIN code Press Option soft key then use UP or Down to display Copy Contrast Display settingsWallpaper Set the time and date Alarm and time settingsSet the alarm Silence the alarm Alarm and time settings External call ringer melody and volume Sound settingsHandset earpiece/speaker volume Internal call ringer melody and volume Sound settingsMelody is highlighted, press OK to select Press OK to confirm To exit and return to standby Base ringer melody and volume Handset tones Handset settings Phone settingsAuto answer Register a handset Dim mode Phone settings Handset name Reset your handset Room monitor System PIN code Base settings De-register a handset Reset your base Pause time Recall time Call log type Auto-delete Answering machine Answer delay Answering machine settings via the handsetSwitch the answering machine ON/OFF Answering machine Press UP or Down to select the answer delay setting youAutomatic for the ‘time saver’ option Require and select OK Press To exit and return to standby Monitoring/call screening Time stamp on/off You can select either standard or high quality recording. Default setting is ‘standard’Recording quality Record your own outgoing message Outgoing messagesAnswer and Record Answer Only Check your outgoing message Select the outgoing message answer mode Listening to your messages Memory full Record a memo Check/delete the OGM Answering machine settings via the base Record a new outgoing message Standby mode Press and hold to delete all messages Remote accessChange the remote access PIN code Standby mode, press Hold Switch remote control On/Off Check for messages remotely Switch your answering machine on remotelyOperating your answering machine remotely Time saver Play all messages Switch answering machine on/offPlay new messages Pause playback View and dial from the Calls log BT Caller DisplayCalls log Copy a Calls log number to the phonebook BT Caller DisplayPress or to dial a displayed number Delete a/all Calls log numbers Text messaging Subscribe to the text messaging serviceCost of the fixed line service Sent messages are stored in the Outbox Text messagingSend a text message Saved messages are stored in the Drafts box Entering textReceived messages are stored in the Inbox Your BT Verve 500 can store up to 30 messages See page 13 for the complete character map Receiving and reading text messages Press UP/DOWN/LEFT/RIGHT to Or, select to open the phonebook and scroll UP or Down To scroll and display the name/number you want. Press Back to cancelConfirm and send Receiving a call while writing a text Text messaging Delete messages stored in the Drafts box Memory Full and Delete Messages alternately Read, edit, send or delete messages stored in the Outbox Numbers Stored Service Centre numbers Center 2 and press OK Select an SMS Center to send/receive from Receiving an external call while on an internal call Using additional handsetsInternal calls Way Calls Transferring calls Help Help Answering machine messages have the wrong date and time Cannot access your messages from another phoneNo Caller Display number/name displayed Cannot register a handset to a base Text messages cannot be sent and screen displays Failed Possible problems with text messagingCannot send text Customer Helpline Cannot receive text Further help and advice for text queries on BT lines Refer to the telephone number shown on your telephone bill General sales enquiriesBilling enquiries Press OK. Number is displayed. Enter 00000 and press OK You keep hearing an error beep General information General information Cleaning Guarantee For your records Technical information Connecting to a switchboard Ofﬁces worldwide