Documents cannot be received in memory.
Q Is there sufficient available memory?
AErase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Printing and Erasing Documents," on p.
The quality of printed originals is uneven.
Q Is the platen glass of the sender's machine clean?
AMake a few copies using your machine. If the copies are not streaked, the problem is in the sending party's machine. Contact the sender and ask them to send the document again.
Documents cannot be received in Memory Boxes.
Q Did the sending party send to a stored memory box?
ACheck the set subaddress and RX password, and contact the sending party with this information. Documents can only be received in memory boxes if the sender sends the documents with a matching subaddress and password. (See "Sending with a Subaddress," on p.
Q Is there sufficient available memory?
AErase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See "Printing and Erasing Documents," on p.
Transmissions are slow.
Q Are documents being sent at a high resolution?
AIt is recommended that you send documents containing text only with a lower resolution. (See "Resolution, Density, and Image Quality," on p.
Q Is ECM TX or ECM RX set to 'On'?
ASet ECM TX and ECM RX to 'Off'. (See "ECM Transmission," on p.
Troubleshooting
8
When Problems Occur |