# 001
Cause | Paper or originals are jammed. |
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Remedy | Place the document properly into the feeder or on the platen glass, and remove |
| any jammed paper or originals. (See Chapter 8, "Troubleshooting," in the |
| Reference Guide.) |
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# 003 |
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Cause | Communications that take longer than the preset time (64 minutes) caused the |
| error. |
Remedy 1 Reduce the resolution or divide the document into two or more parts, and then try sending the document again. (See "Resolution, Density, and Image Quality," on p.
Remedy 2 When receiving a document, ask the remote party to either reduce the resolution at which the document is scanned, or divide the document into two or more parts before sending it.
# 005
Cause 1 The other party did not answer within 35 seconds.
Remedy | Confirm that the remote machine is able to communicate, and try again. |
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Cause 2 | The receiving machine is not a G3 fax machine. |
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Remedy | Check the type of fax machine that the recipient has. |
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# 009
Cause 1 There is no paper.
Remedy | Load paper. (See Chapter 7, "Routine Maintenance," in the Reference Guide.) |
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Cause 2 | The paper drawer is not correctly inserted into the machine. |
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Remedy | Insert the paper drawer properly. |
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# 011 |
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Cause | The document that you are sending is not placed correctly. |
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Remedy | Place the document properly into the feeder or on the platen glass, and try |
| sending again. |
Troubleshooting
8
Error Messages |