Windows Problems
Printer Prints Garbage or Does Not Print
Large Gaps Appear Between Text or Graphics
Envelopes Do Not Print Correctly in Word for Windows
NOTE: If you have a problem with your printer and you cannot resolve it by referring to the information in this chapter, contact the Canon help desk at
Operational Problems
This section contains problems and solutions related to the operation of your hardware. Try the solutions in the order listed.
The Printer Does Not Turn On
If you turn on the printer and the indicator lights do not come on, the printer is probably not getting power. Turn off the printer and follow these steps:
1.Make sure the power cord is plugged securely into the AC power receptacle on the back of the printer.
2.Make sure the power cord is plugged securely into the wall outlet. If the power cord is connected to a power strip, make sure the power strip is connected to the outlet and turned on.
3.Turn on the printer. When the printer is connected properly, the POWER, ON LINE, and HQ (and/or HS) indicators light, and the print head is in the home position. If nothing happens, call the Canon help desk.
Indicators Light, Printer Does Not Print
If the printer is getting power, but still does not print, there may be a problem with the printer or its communication with your computer. Follow these steps to determine the problem:
1.Make sure the printer is
2.Check the interface cable connection. Make sure you have connected the correct interface cable to your computer and that the connections are secure.
3.Make sure paper is loaded properly in the sheet feeder.
4.Run one of the test prints described in Chapter 4, Using the Operator Panel. If this prints, the problem is in the communication between the printer and your computer.
5.Make sure the computer is set up correctly for your printer.
