Having a problem? | Canon W2200 manual

Having a problem?

If the printer is not operating as you think it should or if you experience any other problems, read in order through the list below, select the heading that best describes your problem, then go to the referenced page.

Cannot print.

Æ

Printer not Operating Correctly

Æ P.7-3

Prints but displays

error message.

Æ

Error Messages

Æ P.7-16

Paper jam.

Æ

Removing Paper Jams

Æ P.7-20

Print job completes

with unexpected

results.

Æ

Print Job Results Abnormal

Æ P.7-9

7-2

Troubleshooting

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Canon W2200 manual Having a problem?

Contents

Graphic Color Printer Copyright 2003 Canon Inc. all rights reserved Notations About Text Conventions Abbreviations Legal Notice Power Supply Safety Warnings and PrecautionsLocation Cleaning the Printer An EmergencyPacemakers Printer location Moving the Printer Printhead and Ink Tanks General Caution Contents Canceling a Print Job How to Perform Menu SettingsMenu Settings Summary Tables Viewing Help Uninstalling the Software OptionsPage Before Using the Printer Printer Part Names Printer Back View Connector cover TrayOutput tray extension Cassette cover Power connector Parallel portUnder the Back Upper Cover Printhead lock lever Printhead lock cover Under the Right Cover Ink tank PM ink tank PC ink tank Bk ink tank Paper feed unit connector Guide pinsPaper Feed Unit option Paper feed unit Switching the Printer On Switching the Printer On and OffPress the Power button Switching the Printer Off Setting the Printer Online Setting the Printer Online and OfflinePress the Online button to switchthe Online lamp on Setting the Printer Offline Press the Online button to switch theOnline lamp off Print Media You Can Use Print Media That Can Be Used Types of Print MediaPlain Paper Coated Paper Matte Photo Paper Professional Photo PaperHigh Gloss Photo Film Transparencies OHP Film Quick Dry Transparencies Proofing Paper Paper Sizes 13x22 Tray Option Cassette Maximum Stack Size Printing Area Handling Print Media Loading the Paper Cassette Loading Paper CassettesRemove the cassette from the printer Loading Paper Cassettes Print Media You Can Use Install the cassette cover Set the paper cassette in the printer Print Media You Can Use Print Media Name Operation Panel Setting Media Type Selecting the Print Media Size and Type Press the Online button to switch offthe Online lamp Press the Set Media button Select the cassette Press or to select the cassette then pressPress or to display Media Size and press Press or to display the media size and press Lamp Press or to display the media type loaded and press Loading the Tray From the computer, select Manual for Media Source Print Media You Can Use 44 45 47 A3+/13x19 Print Media You Can Use Press the Online button Print Media You Can Use Printing from Windows Print Procedure Printing Canceling a Print Job Opening Online Help Viewing Online HelpPrinter Properties window, click the Help button Printing from a Macintosh Mac OS 8.6/9.x Selecting the PrinterFrom the Apple menu, select Chooser This completes the selection of the printer Mac OS If the name of the printer is in the list, go to Step Software application, select Print from the File menu Click the Print button Canceling a Background Print Job Printer re-enters print mode and is ready for operation Select Resume Printing from the File menu Select the Finder then select Applications from the Go menu Queue list for the printer is displayed Print job in progress is canceled Canceling a Foreground Print Job Viewing Help Opening Help Printing from a Macintosh UsingPanel the Operation What’s On the Operation Panel? Reading the DisplayStandby Print Job Processing Menu Display Error Message DisplayCurrent Selection Using the Operation Panel Buttons Setup buttonCancel Job/Utility button Set Media button Power button Reset/Enter buttonOnline button Reading Operation Panel Lamps Ink Replace buttonOnline lamp Message lamp Types of Menus Function MenusPrinter Function Priorities Setup Menu Flow Utility Menu Flow Menu Flow Summaries Set Media Set Media Menu Flow How to Perform Menu Settings Setting the Printer Online and OfflineOnline Offline Press the Online button f to switch the Online lamp on Press the Set Media button bPress or to display Cassette 1, then press Press or to display Media Type, then press Menu Settings Summary Tables Setup Menu Adjustment value. For fine Utility Menu Media Set Menu Using the Operation Panel Maintenance When the Ink Check Message is Displayed When to Replace an Ink TankReplacing Ink Tanks Handling Ink Tank Precautions When the Replace Tank Message Is Displayed Press the Ink Replace button Replacing an Ink TankOpen the right cover Remove the new ink tank from its package Maintenance Replacing Ink Tanks Switching Off Ink Level Detection Executing Print Job Cleaning the Printer Maintenance Handing Printhead Precautions Replacing the Printhead How to Replace the Printhead Press the Power button to set the printer on Press the Cancel Job/Utility button Press or to display Replace Head then press Maintenance After removing the cover, the display reads Rep. P.Head OK Remove the old printhead Replacing the Printhead Open the right cover Replacing the Printhead Printer is ready for operation Troubleshooting Having a problem? Printer not switched on Printer not Operating CorrectlyCannot Print Printer is on but not online Cannot Install Macintosh Driver Cannot install Windows printer driverSystem does not recognize the printer Printer not Operating Correctly No error message displayed Printing Does Not Start Problem 3 Paper out Error message is displayedMedia does not feed Printing Halts During Print Job Blank paper ejected from the printer Print Job Results Abnormal Poor Print QualityPrinting is faint Ink smeared Edges smeared with ink White or Dark Streaks Visible Print Results Do Not Match Print Job Content Broken lines visibleRandom, bizarre characters are printing Thickness of Lines Different Only one color is printing Colors WrongWrong colors are printing Other Problems Ink consumption exceedingly high Do not remove the ink tank Place the removed ink tank in a plastic bag and seal the bag Error Messages Garo Error nnnnReplace x Tank Ink Tank NG Ext. I/F Error Ink CheckInk level ? Cover Open Service Call Install P.head Press Online KeyRep. Waste Ink Printhead NG Press Online Key No MediaManual Media JamLoad Media Remove Media Removing Paper Jams Remove the front upper cover Removing Paper Jams Troubleshooting Removing Paper Jams Troubleshooting Press the Power button to switch theprinter on Performing Print Test Press or to display Nozzle Check then press Lamp on Types of Printhead Cleaning Cleaning the PrintheadHead Cleaning Procedure Cleaning the Printhead Press or to select the head cleaning method, then press Aligning the Printhead Press or to select Adjust Printer then press Press or to select Position Adjust then pressPress or to select Adj. Printhead then press Press or to select Print Pattern then press Press or to select Adj. Setting a then press Press the Power button to switchtheprinter on Correcting Banding Press or to display Adjust Printer then press Press or to display Band Adjust then pressPress or to display Adj. Setting G then press Press or to display Print Pattern then press Lines conspicuous Adjusting the Amount of Line Feed Press or to display LF Adjust then press Press or to display Adj. Printhead then press Press or to display Adj. Setting then press Adjusting the Amount of Line Feed for Each Media Press or to select the type of the media, then press Press or to display Paper Adjust then pressPress or to display Print Pattern a then press A i n P a p e r J . S e t t i n g Other Important Information Paper Feed Units OptionsUniversal Cassettes Exclusive for Proof Paper Uninstalling the Software Deleting Old USB/IEEE 1394 Printer Drivers Uninstall begins Uninstalling the Printer Driver WindowsMacintosh Mount the User Software CD-ROM in the CD-ROM drive Uninstalling Garo Status Monitor Uninstalling the LPR Port Other Important Information Specifications Print Capacity Main Unit Index Ink tanks 6-2 Online button 1-10 Reset/Enter button