Troubleshooting | Canon W2200 guide

7 Troubleshooting

This chapter describes how to solve problems with the printer.

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Canon W2200 manual Troubleshooting

Contents

Graphic Color Printer Copyright 2003 Canon Inc. all rights reserved Conventions Notations About Text Legal Notice Abbreviations Safety Warnings and Precautions Power SupplyLocation Printer location Cleaning the PrinterAn Emergency Pacemakers Printhead and Ink Tanks Moving the Printer General Caution Contents Viewing Help Canceling a Print JobHow to Perform Menu Settings Menu Settings Summary Tables Options Uninstalling the SoftwarePage Before Using the Printer Printer Printer Part Names Cassette cover Back View Connector coverTray Output tray extension Printhead lock cover Power connectorParallel port Under the Back Upper Cover Printhead lock lever Ink tank PM ink tank PC ink tank Bk ink tank Under the Right Cover Paper feed unit Paper feed unit connectorGuide pins Paper Feed Unit option Switching the Printer On and Off Switching the Printer OnPress the Power button Switching the Printer Off Setting the Printer Online and Offline Setting the Printer OnlinePress the Online button to switchthe Online lamp on Press the Online button to switch theOnline lamp off Setting the Printer Offline Print Media You Can Use Coated Paper Print Media That Can Be UsedTypes of Print Media Plain Paper Transparencies OHP Film Matte Photo PaperProfessional Photo Paper High Gloss Photo Film Proofing Paper Quick Dry Transparencies 13x22 Tray Option Cassette Paper Sizes Maximum Stack Size Handling Print Media Printing Area Loading Paper Cassettes Loading the Paper CassetteRemove the cassette from the printer Loading Paper Cassettes Print Media You Can Use Set the paper cassette in the printer Install the cassette cover Print Media You Can Use Selecting the Print Media Size and Type Print Media Name Operation Panel Setting Media Type Press the Set Media button Press the Online button to switch offthe Online lamp Press or to display the media size and press Select the cassettePress or to select the cassette then press Press or to display Media Size and press Press or to display the media type loaded and press Lamp From the computer, select Manual for Media Source Loading the Tray Print Media You Can Use 44 45 47 A3+/13x19 Print Media You Can Use Press the Online button Print Media You Can Use Printing from Windows Printing Print Procedure Canceling a Print Job Viewing Online Help Opening Online HelpPrinter Properties window, click the Help button Printing from a Macintosh Selecting the Printer Mac OS 8.6/9.xFrom the Apple menu, select Chooser This completes the selection of the printer Mac OS If the name of the printer is in the list, go to Step Click the Print button Software application, select Print from the File menu Canceling a Background Print Job Select Resume Printing from the File menu Printer re-enters print mode and is ready for operation Select the Finder then select Applications from the Go menu Queue list for the printer is displayed Print job in progress is canceled Canceling a Foreground Print Job Opening Help Viewing Help Printing from a Macintosh UsingPanel the Operation Print Job Processing What’s On the Operation Panel?Reading the Display Standby Error Message Display Menu DisplayCurrent Selection Set Media button Using the Operation Panel ButtonsSetup button Cancel Job/Utility button Reset/Enter button Power buttonOnline button Message lamp Reading Operation Panel LampsInk Replace button Online lamp Function Menus Types of MenusPrinter Function Priorities Menu Flow Summaries Setup Menu Flow Utility Menu Flow Set Media Menu Flow Set Media Offline How to Perform Menu SettingsSetting the Printer Online and Offline Online Press or to display Media Type, then press Press the Online button f to switch the Online lamp onPress the Set Media button b Press or to display Cassette 1, then press Setup Menu Menu Settings Summary Tables Adjustment value. For fine Utility Menu Media Set Menu Using the Operation Panel Maintenance When to Replace an Ink Tank When the Ink Check Message is DisplayedReplacing Ink Tanks When the Replace Tank Message Is Displayed Handling Ink Tank Precautions Replacing an Ink Tank Press the Ink Replace buttonOpen the right cover Remove the new ink tank from its package Maintenance Replacing Ink Tanks Executing Print Job Switching Off Ink Level Detection Cleaning the Printer Maintenance Replacing the Printhead Handing Printhead Precautions Press the Power button to set the printer on How to Replace the Printhead Press or to display Replace Head then press Press the Cancel Job/Utility button Maintenance After removing the cover, the display reads Rep. P.Head OK Remove the old printhead Replacing the Printhead Open the right cover Replacing the Printhead Printer is ready for operation Troubleshooting Having a problem? Printer is on but not online Printer not switched onPrinter not Operating Correctly Cannot Print Cannot install Windows printer driver Cannot Install Macintosh DriverSystem does not recognize the printer Printer not Operating Correctly Printing Does Not Start No error message displayed Error message is displayed Problem 3 Paper outMedia does not feed Blank paper ejected from the printer Printing Halts During Print Job Ink smeared Print Job Results AbnormalPoor Print Quality Printing is faint White or Dark Streaks Visible Edges smeared with ink Thickness of Lines Different Print Results Do Not Match Print Job ContentBroken lines visible Random, bizarre characters are printing Colors Wrong Only one color is printingWrong colors are printing Ink consumption exceedingly high Other Problems Do not remove the ink tank Place the removed ink tank in a plastic bag and seal the bag Ink Tank NG Error MessagesGaro Error nnnn Replace x Tank Cover Open Ext. I/F ErrorInk Check Ink level ? Printhead NG Press Online Key Service CallInstall P.head Press Online Key Rep. Waste Ink Remove Media No MediaManualMedia Jam Load Media Remove the front upper cover Removing Paper Jams Removing Paper Jams Troubleshooting Removing Paper Jams Troubleshooting Performing Print Test Press the Power button to switch theprinter on Press or to display Nozzle Check then press Lamp on Cleaning the Printhead Types of Printhead CleaningHead Cleaning Procedure Cleaning the Printhead Press or to select the head cleaning method, then press Aligning the Printhead Press or to select Print Pattern then press Press or to select Adjust Printer then pressPress or to select Position Adjust then press Press or to select Adj. Printhead then press Press or to select Adj. Setting a then press Correcting Banding Press the Power button to switchtheprinter on Press or to display Print Pattern then press Press or to display Adjust Printer then pressPress or to display Band Adjust then press Press or to display Adj. Setting G then press Lines conspicuous Adjusting the Amount of Line Feed Press or to display Adj. Printhead then press Press or to display LF Adjust then press Press or to display Adj. Setting then press Adjusting the Amount of Line Feed for Each Media Press or to display Paper Adjust then press Press or to select the type of the media, then pressPress or to display Print Pattern a then press A i n P a p e r J . S e t t i n g Other Important Information Options Paper Feed UnitsUniversal Cassettes Exclusive for Proof Paper Deleting Old USB/IEEE 1394 Printer Drivers Uninstalling the Software Uninstall begins Mount the User Software CD-ROM in the CD-ROM drive Uninstalling the Printer DriverWindows Macintosh Uninstalling the LPR Port Uninstalling Garo Status Monitor Other Important Information Print Capacity Specifications Main Unit Index Ink tanks 6-2 Online button 1-10 Reset/Enter button