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Canon W2200 manual Troubleshooting, This chapter describes how to solve problems with the printer

Models: W2200

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7 Troubleshooting

7 Troubleshooting

This chapter describes how to solve problems with the printer.

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Canon W2200 manual Troubleshooting, This chapter describes how to solve problems with the printer

Contents

Graphic Color Printer Trademarks Copyright 2003 Canon Inc. all rights reservedConventions Notations About TextLegal Notice AbbreviationsSafety Warnings and Precautions T Power SupplyT Location T Printer location T Cleaning the PrinterT In an Emergency T PacemakersT Cleaning the Printer T Moving the PrinterT Printhead and Ink Tanks T Power SupplyT General Caution Chapter 3 Printing from Windows ContentsChapter 1 Before Using the Printer Chapter 2 Print Media You Can Useviii Chapter 5 Using the Operation PanelChapter 6 Maintenance Chapter 7 TroubleshootingUninstalling the Software Chapter 8 Other Important InformationError Messages Removing Paper Jams Performing Print Test Cleaning the PrintheadPage 1 Before Using the Printer a Back upper cover Printer Part NamesPrinter T Front Viewi Cassette cover a Connector coverg Tray h Output tray extensiona Printhead lock lever e Power connectord Parallel port T Under the Back Upper Coverg Y ink tank h M ink tank i PM ink tank j C ink tank k PC ink tank T Under the Right Covera Y ink tank cover b M ink tank cover c PM ink tank cover d C ink tank cover e PC ink tank cover f Bk ink tank covera Paper feed unit d Paper feed unit connectorg Guide pins Paper Feed Unit optionSwitching the Printer On Switching the Printer On and Off1 Check the display to make sure that a print job is not in progress Switching the Printer OffSetting the Printer Online Setting the Printer Online and OfflineWhen the Online lamp off, the printer is offline Setting the Printer Offline1-10 Follow the procedure below to set the printer offline2 Print Media You Can Use T Coated Paper Print Media That Can Be UsedTypes of Print Media T Plain PaperT Transparencies OHP Film T Matte Photo PaperT Professional Photo Paper T High Gloss Photo FilmT Proofing Paper T Quick Dry Transparencies13x22 in Paper SizesW2200 Paper SizeMaximum Stack Size Handling Print Media Printing AreaLoading the Paper Cassette Loading Paper Cassettes2 Remove the cassette cover 2-10 Push the paper cassette completely into the printer 2-118 Install the cassette cover 9 Set the paper cassette in the printerz You must set the slide lever to the center position to enable paper feed from the cassette 2-12Selecting the Print Media Size and Type 2-13Here is a summary of the print media settings The Set Media menu opens 2-14The printer is set offline 2 Press the Set Media buttonz If the optional cassette is not installed 2-15lamp 2-168 When you are finished, press the Online button to light the Online 7 Press or to display the media type loaded and pressLoading the Tray 2-171 From the computer, select Manual for Media Source 2 Remove the front upper cover 2-1847 A3+/13x19 2-194 Slide the lever to the left 44 456 Move the slide lever until it lightly touches the media 2-202-21 8 Press the Online buttonThe print job starts z When you feed the media from the cassettes, make sure that the slide lever is always as close as possible to the center position within its range 2-22This chapter describes the basic procedure for printing from Windows 3 Printing from WindowsPrinting Print ProcedureCanceling a Print Job Opening Online Help Viewing Online Help4 Printing from a Macintosh Selecting the Printer T Mac OS 8.6/9.xPrinting Printing This completes the selection of the printerT Mac OS 1 Select the Finder then select Applications from the Go menu2 Open the Utilities folder and open Print Center If the name of the printer is in the list, go to Step 1 In the software application, select Print from the File menu Print ProcedureCanceling a Background Print Job Canceling a Print JobT Mac OS 8.6/9.x The printer re-enters print mode and is ready for operation The print job is deleted4 Select Resume Printing from the File menu T Mac OS 4-10 The print job in progress is canceledThe queue list for the printer is displayed z After the print data has been sent to the printer, the print job cannot be canceled. When you want to cancel a print job that remains in the printer, do the GARO Printmonitor job cancel procedure. To open the GARO Printmonitor, in the Print Center of the Printer menu select Printer Settings. Select the print job to cancel, then click the Print Cancel button to cancel the print job 4-114-12 Canceling a Foreground Print JobViewing Help Opening Help4-13 Printing from a Macintosh 4-145 UsingPanel the Operation T Print Job Processing What’s On the Operation Panel?Reading the Display T StandbyT Error Message Display T Menu DisplayT Current Selection b Set Media button Using the Operation Panel Buttonsa Setup button c Cancel Job/Utility buttond Reset/Enter button e Power buttonf Online button b Message lamp Reading Operation Panel Lampsg Ink Replace button a Online lampPrinter Function Priorities T Setup MenuFunction Menus Types of MenusMenu Flow Summaries T Setup Menu Flow T Utility Menu FlowT Set Media Menu Flow 1 Displayed when this option is installedSet Media T Online How to Perform Menu SettingsSetting the Printer Online and Offline 5-10The Media Set Menu opens 5-11Available Settings Menu Settings Summary TablesSetup Menu 5-12printhead is cleaned when the printer 5-13Available Settings Allows selections to set up the TCPMenu Item Utility Menu5-14 Available SettingsMenu Item Media Set Menu5-15 Available SettingsUsing the Operation Panel 5-166 Maintenance When to Replace an Ink Tank T When the “Ink Check” Message is DisplayedReplacing Ink Tanks T When the “Replace Tank” Message Is Displayed Handling Ink Tank PrecautionsReplacing an Ink Tank 2 Press the Ink Replace button3 Open the right cover 6 Remove the new ink tank from its package z Place the removed ink tank in a plastic bag and seal the bagz Always hold the ink tank by the grips c on both sides of the tank 7 With the ink supply ports facing down and the label facing in the direction as shown below, insert the ink tank into the holder 10 When you are finished replacing ink tanks, close the right cover 9 If you need to replace another ink tank, follow Step 4 to StepPress down on the right cover until you hear it click and lock Caution About Using Refilled Ink Tanks for This Printer Switching Off Ink Level DetectionExecuting Print Job 2 Disconnect the power cord from the power source Cleaning the Printer6-10 4 Plug the power cord into the power sourceMaintenance Handing Printhead Precautions Replacing the Printhead6-11 How to Replace the Printhead 6-121 Press the Power button to set the printer on H e a d 6-133 Press the Cancel Job/Utility button M e n uz About 3 minutes is required for the ink to drain from the printhead 6-14Open the ink tank covers and remove all the ink tanks Close all the ink tank covers, then close the right cover10 Raise the printhead lock cover completely 6-15After removing the cover, the display reads “Rep. P.Head OK” 9 Pull the printhead lock lever out and lower it completelyRemove the old printhead 6-166-17 6-18 16 Re-attach the back upper cover17 Open the right cover 18 Push up the lever of the ink tank to replace then open the cover 6-19Press down gently on the right cover until you hear it click and lock 6-20Follows Step 18 to Step 20 to install the other ink tanks After all ink tanks have been installed, close the right coverThis chapter describes how to solve problems with the printer 7 TroubleshootingÆ P.7-20 Having a problem?Æ P.7-3 Æ P.7-16Printer is on but not online Printer not switched onPrinter not Operating Correctly Cannot PrintCannot install Windows printer driver Cannot Install Macintosh DriverSystem does not recognize the printer Solution Follow the procedure below to install the driver Printing Does Not Start No error message displayedThe media does not feed Error message is displayedPrinting Halts During Print Job Blank paper ejected from the printerError message is displayed Ink smeared Print Job Results AbnormalPoor Print Quality Printing is faint7-10 Edges smeared with inkWhite or Dark Streaks Visible Random, bizarre characters are printing Print Results Do Not Match Print Job Content7-11 Broken lines visibleWrong colors are printing Colors Wrong7-12 Only one color is printingInk consumption exceedingly high Other ProblemsThe printer does not print correctly, even after a printhead cleaning 7-132 Open the right cover 7-14Do not remove the ink tank 1 Insert and slide the thin pin into the groove of the right coverz Place the removed ink tank in a plastic bag and seal the bag 7-15Push up the lever of the ink tank to replace then open the cover Holding the ink tank by the grips on both sides, remove the ink tankReplace x Tank Error MessagesGARO Error nnnn 7-16Ink level ? Ext. I/F Error7-17 x Ink CheckRep. Waste Ink Service CallInstall P.head Press Online Key 7-18Load Media 7-19No MediaManual Media Jam7-20 Removing Paper JamsRemoving Paper Jams 7-21Grasp the knobs on both sides of the back inner covers b to open them 7-22z Try to avoid bending the transparent film b 7-237-24 Troubleshooting7 Attach the front upper cover and the back upper cover Performing Print Test 7-251 Press the Power button to switch theprinter on The Utility Menu opens on the operation panel 7-267-27 5 When you are finished, press the Online button to switch the OnlineThe printer is ready to print T Head Cleaning A Cleaning the PrintheadTypes of Printhead Cleaning Head Cleaning ProcedureCleaning the Printhead 7-294 Press or to select the head cleaning method, then press 7-30Aligning the Printhead 7-31Aligning the Printhead 7-32 The Setup Menu opensThe printhead alignment pattern prints 8 Press or to select “Adj. Setting A” then press 7-33Correcting Banding 7-341 Press the Power button to switchtheprinter on 7-35 The Setup Menu opens in the displayThe banding correction print pattern prints 7-36 Lines conspicuousLines inconspicuous Adjusting the Amount of Line Feed 7-37Adjusting the Amount of Line Feed A d j . P r i n t h e a d 7-38The Setup Menu opens The LF setting pattern prints8 Press or to display “ Adj. Setting ” then press 7-397-40 Adjusting the Amount of Line Feed for Each MediaA d j u s t 7-41Adjusting the Amount of Line Feed for Each Media P a p e r A d j u s t8 Press or to display “ Adj. Setting ” then press 7-428 Other Important Information Options Paper Feed UnitsUniversal Cassettes Universal Cassette UCW-22 13x22 inch Cassette UCW-20Options Deleting Old USB/IEEE 1394 Printer Drivers Uninstalling the SoftwareThis completes the deletion of the old USB or IEEE 1394 drivers Uninstall beginsUninstalling the Software Follow the instructions on the screen to restart the computerUninstalling the Printer Driver T WindowsT Macintosh Uninstalling the LPR Port Uninstalling GARO Status MonitorOther Important Information Replaceable Ink Tanks SpecificationsPrint Capacity InterfaceMain Unit 8-10Dimensions Standard Weight including paper cassettes8-11 Indexmedia set menu 8-12types High Gloss Photo Filmprint side 8-13Windows print procedure 8-14