Calling Features
Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP) 47
Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call
to your phone.
You might use Call Pickup if you share call-handling tasks with co-workers.
There are three ways you can pick up a call:
• Pickup—Allows you to answer a call that is ringing on another phone within your call pickup
group.
If multiple calls are available for pick up, your phone picks up the oldest call first (the call that
has been ringing for the longest time).
• Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:
–
Using a group pickup number (provided by your system administrator).
–
Dialing the ringing phone’s number.
• Other Pickup—Allows you to answer a call that is ringing on another phone within in your call
pickup group or in an associated call pickup group.
Your system administrator sets up the call pickup group you are in, and the call pickup softkeys
depending on your call-handling needs and work environment.
You can also monitor and pick up ringing calls using Line Status indicators if your system
administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators
allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state,
or ringing.
Related Topics
Line Status, page 55
Answer a Call Using Pickup
1. Press the PickUp softkey to transfer a ringing call within your pickup group to your phone.
If you have multiple lines and want to pick up the call on a non-primary line, first press the desired
line button, then press PickUp.
If your phone supports auto-pickup, you are connected to the call.
2. If the call rings, press the Answer softkey to connect to the call.
Answer a Call Using Group Pickup and a Group Pickup Number
1. Press the GPickup softkey to answer a call on a phone outside your pickup group.
If you have multiple lines and want to pick up the call on another line, first press the desired line
button, then press GPickup.