Call Pickup, Answer a Call Using Pickup | Cisco Systems 6921

Calling Features

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handling tasks with co-workers.

There are three ways you can pick up a call:

•Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

–Using a group pickup number (provided by your system administrator).

–Dialing the ringing phone’s number.

•Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handlingneeds and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Related Topics

Line Status, page 55

Answer a Call Using Pickup

1.Press the PickUp softkey to transfer a ringing call within your pickup group to your phone.

If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line button, then press PickUp.

If your phone supports auto-pickup, you are connected to the call.

2.If the call rings, press the Answer softkey to connect to the call.

Answer a Call Using Group Pickup and a Group Pickup Number

1.Press the GPickup softkey to answer a call on a phone outside your pickup group.

If you have multiple lines and want to pick up the call on another line, first press the desired line button, then press GPickup.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

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Cisco Systems 6921 manual Call Pickup, Answer a Call Using Pickup

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Search for and Dial a Contact While on a Call Call Forward All Sign In and Out of a Hunt Group Sign Out of Web Dialer User Options User Options Web Pages Fast Dials Warranty OL-18397-01 Phone Connections Cisco Unified IP Phone OL-18397-01 1211 Buttons and Hardware OL-18397-01 Footstand Phone Screen Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192762 192526 Your Phone OL-18397-01 Phone Screen Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen 194406 Higher Viewing Angle Lower Viewing Angle Handset Rest Call History Phone Applications Dial From Call History View Call HistoryView Call Record Details Filter Call History Delete Call Record From Call History Clear Call History Contrast PreferencesRing Tones View Phone Information ServicesAccess Services Phone Information Administrator Settings Search for and Dial a Contact Phone ContactsCorporate Directory Search for and Dial a Contact While on a Call Personal Directory Sign in to Personal Directory Personal Directory Options Dial a Number from Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Fast-Dial Codes with Personal Directory Check for Voice Messages Voice MessagesPersonalize Your Voicemail Listen to Voice Messages Feature Buttons and Softkeys Calling Features Auto Answer with Your Speakerphone Auto AnswerCall Back Auto Answer with Your Headset Call Forward All Set up a Call Back Notification Forward Calls on a Primary Line Call Park Park and Retrieve a Call Using Manual Directed Call Park Park and Retrieve a Call Using ParkPark and Retrieve a Call Using Assisted Directed Call Park Call Pickup Answer a Call Using Pickup Respond to a Call Waiting Notification Answer a Call Using Group Pickup and a Phone NumberAnswer a Call Using Other Pickup Call Waiting Conference Place a Call Using a Client Matter CodePlace a Call Using a Forced Authorization Code Codes End a Conference Add Another Party to Your Call to Create a ConferenceCombine Calls Across Lines to Create a Conference Swap Between Calls Before Completing a Conference Turn DND On and Off DivertDo Not Disturb Divert a Call Place a Call with a Fast-Dial Button Enable Extension MobilityExtension Mobility Fast Dial Hold Reversion Hold Sign In and Out of a Hunt Group Hunt GroupsIntercom Respond to a Hold Reversion Notification Receive an Intercom Call Line Status IndicatorsLine Status Host a Meet-Me Conference Malicious Call IdentificationMeet Me Trace a Suspicious Call Select Send call to mobile Mobile Connect Mute Your Phone MuteOn-hook Dialing Privacy Redial Enable Privacy on a Shared LineReport Problems on Your Phone Quality Reporting Tool Speed Dial Shared Lines Transfer a Call to Another Number TransferPlace a Call with a Speed-Dial Button Place a Call with a Speed-Dial Code Use Web Dialer with Cisco Directory Web DialerUse Direct Transfer to Connect Calls Across Lines Swap Between Calls Before Completing a Transfer Applications button Phone Information Set Up, View, or Change Web Dialer PreferencesSign Out of Web Dialer Sign In and Out of User Options Web Pages User Options Web Pages Customize Do Not Disturb Options DeviceSelect a Device From the User Options Web Pages Select Line Settings Line SettingsSet Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change or Create a Line Text Label for Your Phone Display Change the Audible Voice Message Indicator Setting Per LineChange the Ring Settings Per Line Speed Dial on the Web Phone ServicesSet Up Speed-Dial Buttons Set Up Speed-Dial Codes Select Phone Services Subscribe to a ServiceSearch for Services Change or End Services Add a Service to an Available Programmable Feature Button User SettingsChange Your Browser Password Change a Service Name Change the Language for Your Phone Display DirectoryChange Your PIN Change the Language for Your User Options Web Pages Personal Address Book Assign a Fast Dial Code to a PAB Entry Assign a Feature Button for Fast DialSelect Service URL Fast Dials Edit a Fast Dial Phone Number Search for a Fast Dial Entry Add a New Remote Destination Mobility SettingsSelect User Options Mobility Settings Remote Destinations Plugins Create an Access ListAccess Plugins Select User Options Mobility Settings Access Lists Conference Frequently Asked QuestionsTroubleshooting Tips Solution Shared Lines Problem Meet-Me Conference Busy Tone User Options Problem Cannot Access User Options Web Pages External Devices Safety and Performance InformationPower Outage Cisco Product Security Accessibility FeaturesHearing Impaired Accessibility Features 192900 Selecting the Applications Preferences Accessibility Feature Description Set Up Requirement HCO/VCO Vision Impaired and Blind Accessibility Features Accessibility Feature Description Mobility Impaired Accessibility Features 192901 Accessibility Feature Description Set Up Requirements Additional Information Cisco One-Year Limited Hardware Warranty Terms Warranty OL-18397-01 Index OL-18397-01 Mcid OL-18397-01 Page OL-18397-01 Page 100 See also alerts QRT 103 104 105 106 OL-18397-01 Page Cisco Nurse Connect, Cisco Stackpower