Frequently Asked Questions, Conference | Cisco Systems 6921 guide

FAQs and Troubleshooting

Frequently Asked Questions

Q. Why don’t I see the icons shown in the documentation on my phone screen?

A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941.

Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button?

A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line.

Q. When I put a call on hold by pushing the Hold button, why doesn’t pushing the button again resume the call?

A. The Hold button is only used to put a call on hold. To resume a call, press the Resume softkey or the flashing green line button.

Troubleshooting Tips

Troubleshooting tips are available for these topics:

•Conference

•Personal Directory

•Shared Lines

•User Options

Conference

Problem: Conference Button and Softkey Unresponsive

You have set up a conference call, and the Conf softkey is no longer available and the Conference button is unresponsive.

Possible Cause

You have reached the maximum number of conference participants.

Solution

Ask one of the participants to drop, or drop a conference participant.

Cisco Unified IP Phone 6921, 6941, and 6961 User Guide for Cisco Unified Communications Manager 7.1 (SCCP)

77

Image 89

Cisco Systems 6921 manual Frequently Asked Questions, Troubleshooting Tips, Conference, Possible Cause, Solution

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Search for and Dial a Contact While on a Call Call Forward All Sign In and Out of a Hunt Group Sign Out of Web Dialer User Options User Options Web Pages Fast Dials Warranty OL-18397-01 Phone Connections Cisco Unified IP Phone OL-18397-01 1211 Buttons and Hardware OL-18397-01 Footstand Phone Screen Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192762 192526 Your Phone OL-18397-01 Phone Screen Cisco Higher Viewing Angle Lower Viewing Angle Handset Rest Cisco Unified IP Phone 192617 192527 Your Phone Phone Screen 194406 Higher Viewing Angle Lower Viewing Angle Handset Rest Call History Phone Applications View Call Record Details View Call HistoryFilter Call History Dial From Call History Delete Call Record From Call History Clear Call History Contrast PreferencesRing Tones Access Services ServicesPhone Information View Phone Information Administrator Settings Search for and Dial a Contact Phone ContactsCorporate Directory Search for and Dial a Contact While on a Call Personal Directory Sign in to Personal Directory Personal Directory Options Dial a Number from Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry Fast-Dial Codes with Personal Directory Check for Voice Messages Voice MessagesPersonalize Your Voicemail Listen to Voice Messages Feature Buttons and Softkeys Calling Features Call Back Auto AnswerAuto Answer with Your Headset Auto Answer with Your Speakerphone Call Forward All Set up a Call Back Notification Forward Calls on a Primary Line Call Park Park and Retrieve a Call Using Manual Directed Call Park Park and Retrieve a Call Using ParkPark and Retrieve a Call Using Assisted Directed Call Park Call Pickup Answer a Call Using Pickup Answer a Call Using Other Pickup Answer a Call Using Group Pickup and a Phone NumberCall Waiting Respond to a Call Waiting Notification Place a Call Using a Forced Authorization Code Place a Call Using a Client Matter CodeCodes Conference Combine Calls Across Lines to Create a Conference Add Another Party to Your Call to Create a ConferenceSwap Between Calls Before Completing a Conference End a Conference Do Not Disturb DivertDivert a Call Turn DND On and Off Extension Mobility Enable Extension MobilityFast Dial Place a Call with a Fast-Dial Button Hold Reversion Hold Intercom Hunt GroupsRespond to a Hold Reversion Notification Sign In and Out of a Hunt Group Receive an Intercom Call Line Status IndicatorsLine Status Meet Me Malicious Call IdentificationTrace a Suspicious Call Host a Meet-Me Conference Select Send call to mobile Mobile Connect On-hook Dialing MutePrivacy Mute Your Phone Report Problems on Your Phone Enable Privacy on a Shared LineQuality Reporting Tool Redial Speed Dial Shared Lines Place a Call with a Speed-Dial Button TransferPlace a Call with a Speed-Dial Code Transfer a Call to Another Number Use Direct Transfer to Connect Calls Across Lines Web DialerSwap Between Calls Before Completing a Transfer Use Web Dialer with Cisco Directory Applications button Phone Information Set Up, View, or Change Web Dialer PreferencesSign Out of Web Dialer Sign In and Out of User Options Web Pages User Options Web Pages Customize Do Not Disturb Options DeviceSelect a Device From the User Options Web Pages Set Up Call Forwarding Per Line Line SettingsChange the Voice Message Indicator Setting Per Line Select Line Settings Change or Create a Line Text Label for Your Phone Display Change the Audible Voice Message Indicator Setting Per LineChange the Ring Settings Per Line Set Up Speed-Dial Buttons Phone ServicesSet Up Speed-Dial Codes Speed Dial on the Web Search for Services Subscribe to a ServiceChange or End Services Select Phone Services Change Your Browser Password User SettingsChange a Service Name Add a Service to an Available Programmable Feature Button Change Your PIN DirectoryChange the Language for Your User Options Web Pages Change the Language for Your Phone Display Personal Address Book Select Service URL Assign a Feature Button for Fast DialFast Dials Assign a Fast Dial Code to a PAB Entry Edit a Fast Dial Phone Number Search for a Fast Dial Entry Add a New Remote Destination Mobility SettingsSelect User Options Mobility Settings Remote Destinations Access Plugins Create an Access ListSelect User Options Mobility Settings Access Lists Plugins Troubleshooting Tips Frequently Asked QuestionsSolution Conference Shared Lines Problem Meet-Me Conference Busy Tone User Options Problem Cannot Access User Options Web Pages External Devices Safety and Performance InformationPower Outage Cisco Product Security Accessibility FeaturesHearing Impaired Accessibility Features 192900 Selecting the Applications Preferences Accessibility Feature Description Set Up Requirement HCO/VCO Vision Impaired and Blind Accessibility Features Accessibility Feature Description Mobility Impaired Accessibility Features 192901 Accessibility Feature Description Set Up Requirements Additional Information Cisco One-Year Limited Hardware Warranty Terms Warranty OL-18397-01 Index OL-18397-01 Mcid OL-18397-01 Page OL-18397-01 Page 100 See also alerts QRT 103 104 105 106 OL-18397-01 Page Cisco Nurse Connect, Cisco Stackpower